PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love PLT always buy clothes from here never had a item that was to big to small materials always perfect and delivery is always spot on”

Helpful Report

Posted 5 years ago

Hey Kim, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“The clothes are just like they’re pictured on the site and relatively good quality stuff although stitching is sometimes a bit off. Delivery was fast as well which was great considering I was in a different country! Returns process was pretty easy to follow but I wasn’t overly happy about shipping fee. They refunded me as soon as the package was on it’s way back to them so that was great. Would buy from them again!”

Helpful Report

Posted 5 years ago

Hey Anon, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“Everything I have ordered was in perfect quality, one size bigger always works, when ordering shoes and boots in your size was a perfect fit, when ordering heels try two size bigger as my normal size was to small”

Helpful Report

Posted 5 years ago

Hey Sylvia, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“The worst thing you could do as a business is using Hermes to deliver items, they lie about coming to your address and they could do this for years if you allow them, they’ll send email daily saying they attended your address when they didn’t, no card is ever left, I’ve had trouble getting my item from them in the past, I had to drive to their company weeks later after I was tired of their lies. I paid for next day delivery for this items and I need to wear it in 2 days, this is the 3rd day, I wasted my money again paying for next day delivery. I will not be ordering for PLT again as I don’t want anything to do with Hermes!!!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you've had issues with Hermes before and your order hasn't landed with you yet. I've raised this with them, so the field manager can look into your deliveries and take any internal action to make sure the orders are delivered on time. We offer a Click and collect service, so your order will be held for collection and you can collect at a time that convenient for you. We also offer a nominated day delivery service, which usually goes out with DPD and is fully tracked if you would like the order to be sent with a different courier company. Thanks Usman

Posted 5 years ago

“My package came super fast! Everything I ordered was just like the picture!”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“The product is not bad, some look cheap and fitting is not always great, my 3rd time ordering from them and every time I order they say they’re going to send me discount for the next order I make but I never receive this discount, ever. Also I pay extra for next day delivery but I never get my orders on the next day, it comes like 4 days later, so I don’t understand why they charge you for next day delivery.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you've not received your code and your orders are late. Please could you reach out to our customer service team and they'll be able to get this looked into with the relevant teams. I can see from the tracking from your latest order, the courier attempted on 13/08/20, however, there was no one available to accept the order. They'll have the order booked out for delivery and you it'll be delivered to you soon. Thanks Usman

Posted 5 years ago

“What can I say pretty little thing is fab, brilliant clothes and so reasonably priced And there next day delivery is excellent”

Helpful Report

Posted 5 years ago

Hey Lin, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Always fast”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“Everything is to standered and the clothing and everything are exactly as there are in the picture”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Every time just everything is perfect!!!!i just love shopping little prettythings.com!Exelent!!!”

Helpful Report

Posted 5 years ago

Hey Inga, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 5 years ago

“Cannit recommend 👌 there stuff enough its absolutely beautiful 😍 and amazing stuff you have definitely an idol of your stuff will be back soon chloe”

Helpful Report

Posted 5 years ago

Hey Chloe, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 5 years ago

“My first purchase from pretty little thing arrive today, I ordered two jumpsuits. One being too big on the bottom and the other to have a ripped leg. Will NOT be buying from this retail again!!”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear your jumpsuit didn't fit and arrived in this condition. Please reach out to our customer service team, via our social media help pages with your order number and a clear picture of the fault. They'll be able to get this sorted for you. Thanks Usman

Posted 5 years ago

“I love the clothes despite being quite expensive, but the the sizes are ridiculous, I am a size 4/6 in all my clothes which fits comfortably but with plt clothes i ordered a size 8 and it is still too small . I have found this with all of the clothes i have gotten from plt. So I just recommend you buy sizes a bit bigger !”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. Like many retailers, our sizing can be a bit different from our clothing companies, however, on most item pages, we have a bit more information on the size the model is wearing. Whilst sizing can vary depending on the style and fit of the item, we try to stick to our size guide as much as possible - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 5 years ago

“I absolutely love PLT, but I won’t be shopping with the brand anymore until you change from Hermes to another delivery service that’s reliable (Royal Mail, DPD, anything other than Hermes!) The amount of times that my parcel has been thrown in the bin as a “safe place”, delivered late, or not at all is a laughable. The last straw was when I ordered a pair of heels to go with an outfit for next day delivery for my boyfriends birthday and of course it did not arrive the next day so I had to pick something else from my wardrobe to wear. If customers are paying for delivery then they should get the delivery they PAID for. Again nothing about the brand I do love PLT but I’ll just be shopping with other shops which have reliable delivery services.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order was late and you've had some problems before with your Hermes driver. Like many other retailers, we use Hermes as our main delivery partner for the UK and the vast majority of orders are delivered on time with them. We do have a few different delivery methods which can be sent out with a different company. You can use our Click and Collect service to collect the parcel at a locations that's convenient for you. We also offer nominated day delivery option, which is generally sent out with DPD and you'll be able to select a date at the checkout. Thanks Usman

Posted 5 years ago

“I’m jean size 10 with small waist. Bought some mom jeans. The waist was so tight I couldn’t pull the jeans past my bottom. So I gave my friend the jeans to try out she is a size 6 and even she couldn’t get the jeans to pull up past her bottom. Disappointing! So her 13 year old tiny daughter tried the jeans on she’s a size 4 and she could barely get them to button. Shocking never buying from PLT ever again.”

Helpful Report

Posted 5 years ago

Hey Shan, Sorry to hear the sizing wasn't on point. I've asked our Quality control team to run some checks on the stock and pass on any feedback to our suppliers, to make sure they stick to our size guide as much as possible. Please return the jeans back to us, using the returns label on the delivery note and our warehouse will process a refund once they log the jeans back. Thanks Usman

Posted 5 years ago

“Very bad quality hence the prices and also it’s annoying that they changed the way you can return things. Now you have to go find an Internet cafe and pay to print labels why ? We already payed delivery !”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. Depending on where the order is shipped to, we have a variety of different ways to keep the returns cost as low as possible for our customers. Due to this, you would need to create a returns label through our website, at the reduced fee and it makes sure the service is fully trackable, so if there is any issues with the return, you'll definitely receive your refund. Thanks Usman

Posted 5 years ago

“Bought a pair of heigh waisted black jeans, usually I'm a size 12-14 depending where I shop. Heard PLT sizes are small so bought a size 16 just to be on the safe side. The literally covered my thighs and there wasn't any more material to go over my bum and certainly not heigh waisted! Who decides these sizes ... I'm so confused. I knew when I opened the bag they were going to be super small but wow! Shocking. The receive has removed the option to add a picture otherwise I would have loaded one.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. I've raised this with our quality control team, so they run further checks on the jeans and can speak to our supplier to make sure they stick to our size. Please return the jeans back to us, using the returns label on the delivery note and a refund will be processed on our warehouse log them back. Thanks Usman

Posted 5 years ago

“WORST CUSTOMER SERVICE Order an item. It was faulty. Went to reorder it but the price had changed from £24 to £30. PLT wouldn’t honour the price for an exchange on the faulty item. Had to pay for two lots of postage so I was out of pocket. Worst fashion brand I have ever dealt with. Would not recommend”

Helpful Report

Posted 5 years ago

Hey Penny, Sorry to hear an item was faulty on your order. We're not able to amend an order or apply a discount once it's been placed, so we weren't able to change the price. If you receive any items that aren't in the best condition in the future, please let us know before you place another order and we'll be able to offer more options. Thanks Usman

Posted 5 years ago

“I used to love shopping at PLT, but I’ve been so disappointed with my last three orders. The quality of the clothes was nothing as shown in the pictures. The second time they canceled my order one month after, and the last one that was yesterday they sent me 3/4 things that I had ordered. I sent them an email and they said they would refund me, but I didn’t want a refund I wanted the dress which was my favorite one from the order. I sent another email saying that I didn’t want a refund I wanted the dress instead, but they never replied back.I even got a pair of sandals to match the dress that I never got. I will never buy anything from PLT ever again.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you're not loving PLT. I've looked into this for you and our customer service team wasn't able to send out the dress, as it was showing as out stock at the time, so they had to process a refund instead. I've passed on your feedback about the order being cancelled and items not matching the website to the relevant teams, so they can look into this and put steps in place to reduce the chances of this happening in the future. Thanks Usman

Posted 5 years ago

“So, I ordered an item for a friend's birthday on Sunday night, paid next working day delivery, was meant to arrive on Tuesday. (Her Birthday was Thursday). The order was delayed on Tuesday, so I emailed to ask for a refund of my delivery. No response. Then on Wednesday the tracking info said it was damaged, I emailed again asking if they could get a replacement out before 9am on Thursday. No response. I had to find a replacement present in the meantime. I messaged through Instagram as a final ditch attempt to contact them, as clearly emails at too difficult. All I got in return was a message to say their Instagram account doesn’t handle customer service enquires. Will I ever get a refund. Who knows? Maybe order from this company if you don’t need something in a rush?”

Helpful Report

Posted 5 years ago

Hey Ashley, Sorry to hear your order hasn't landed with you, especially as this was a birthday gift. You can reach out to our customer on any of our customer service social media pages on Twitter and Insta. You can also message through our Facebook page or our customer service Whatsapp. I can see you've been in touch with our customer service team and they've got this refunded for you. If there's anything else we can help with, please reach out . Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews