PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to be a fan of PLT but things have gone way downhill. Their quality control is non-existent now and the items are so cheap and not worth the price. The sizing for each item is completely different and unpredictable so it's honestly a gamble if the item you're buying will actually fit. The pictures are misleading, and I can't even count how many times I've gotten something that is a completely different color or fit than on the website or something that is super see-through. I've bought so many things from them over the years and it's russian roulette whether you get the correct item, the item fits and looks like the pictures on the site, and if your customer service rep is nice when they make a mistake. They increase the shipping price recently and I've been paying for shipping only to have to return all or most of the items. One time, one of my packages came as just an empty box LOL. At least make shipping and returns free if you're not investing in quality control. Now that they're more popular and trendy it seems like all they care about is pumping out new trendy items and don't care about their customers or the products they're making. You can find so many reviews online about the ridiculous mistakes they're making with customer orders. I see why they don't have reviews on their website now. Just save your money, it's not worth it.”

Helpful Report

Posted 5 years ago

Hey Sarah, Sorry to hear you've not been having the best experience with us recently and the sizing was all over the place. We try to stick to our size guide as much as possible, however, it can vary depending on the style and fit of the items. Our items shouldn't be see through, so I've raised this with our teams, so they can look into this with the supplier and work with them to improve the quality. Depending on where the order is shipped, we're not always able to offer free shipping and returns. We work with our courier partners to keep the costs as low as possible. In regards to the empty box, I can see this has been flagged with our logistics team and they're working with the courier to find out how the parcel was damaged and what we can do to reduce this from happening in the future. Thanks Usman

Posted 5 years ago

“my fave clothes store ever I love it. Im waiting for something to come atm ! I will always be using plt, has never let me down but would recommend sizing up for baggy joggers xoxo”

Helpful Report

Posted 5 years ago

Hey Holly, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Using Cheap labour from Leicester Clothing factories! You should be ashamed!”

Helpful Report

Posted 5 years ago

“Great price and promotion Easy to order and prompt delivery”

Helpful Report

Posted 5 years ago

Hey Michaela, Thanks so much for your positive feedback. Have an amazing week/weekend. Thanks Usman

Posted 5 years ago

“spent about 500 canadian, I can wear about 2 of the 13 things I’ve ordered. Garbage quality, I’ve washed the sweatpants ONCE and they are already app pilled. Sizing is a guess. I got everything size 10, when some of the clothes are way to big others are too small even though it’s the same size!!!!! NEVER again”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul and the sizing wasn't on point. We don't offer free returns from Canada, however, you can return any unsuitable items back to us for a refund, in line with our returns policy. We have a returns center in country to keep the cost as low as possible. Please return via a standard, trackable service. In regards to the sweatpants, please could you reach out to our customer service team with a clear picture of the item and they'll be able to get this sorted. Thanks Usman

Posted 5 years ago

“Horrible clothes quality and horrible customer service. Never ever wasting my money on them.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your threads weren't on point. Please return them back to us and our warehouse will process a refund once they log them back. Returns from the UK are free and trackable using our returns label or services shown on our site. Thanks Usman

Posted 5 years ago

“Horrible quality of clothes and horrible customer service....”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't have the best experience with us. Please return the items back to us and our warehouse will process a refund once they log the item back. If you're from the UK, the returns are free and fully trackable using the returns label on the delivery note. Thanks Usman

Posted 5 years ago

“My first order arrived today I'm sorry to say it will be my last, I expect to iron minimal creases out of clothing when brand new but I literally couldn't see the top for creases! It was also very big, size 14 more like 18! My other items appear nice but are see through nearly £100 wasted, I can't be bothered with the hassle of sending back especially after reading some of these reviews! Lesson learned I certainly won't be wearing the overly creased top! Obviously been worn, very disappointed.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I'll raise this with our warehouse teams, so they can look into who had contact with this item and offer further training to stop this from happening again in the future. Please return any unsuitable item back to us, using our free returns service, which is fully trackable and a refund will be processed once our warehouse log the items back for a refund. Thanks Usman

Posted 5 years ago

“if i could give no stars i would terrible staff, very rude and clothing has gone down hill. Why state next day delivery and charge people and make you wait in all day send confirmation that your order is coming from 7am in the morning but doesnt turn up. The staff on wtsapp rude and unhelpful. The staff tell lies. I asked why is my order delayed when i was sent a message it was on its way to be told its not our fault its the courier. Terrible unprofessional and rude.is this how plt treats all the you tube influencers who wear there clothes. I will not be shopping with them again. Spoilt my weekend as i ordered my clothes for a important birthday.”

Helpful Report

Posted 5 years ago

Hey Chee, Sorry to hear your order didn't land with you, especially as you wanted them for a birthday event. We're only able to go off the information the couriers provide. As the courier was booked for delivery, they send out a text to let you know the order should be out for delivery that the day. Whilst some orders can be late on occasion, the vast majority of our orders are delivered/attempted on time and whenever they aren't, we work with our courier partners to improve the service. Thanks Usman

Posted 5 years ago

“i ordered during quarantine from australia, when my order came a lot of the items i got we’re see through and bad material, in really disappointed becacause if i return the item it will cos me another $10. but some of the clothes were good”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our quality control team, so they can speak to our buying teams and suppliers, to improve the quality whilst maintaining our competitive pricing. We're not able to offer free returns in Australia but we do have a returns portal which you can use to keep the costs as low as possible - https://ausprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“I ordered 4 items of them. Quality is far from the best. 1 item did not arrive, still haven't received it after letting them know. 1 item had a whole load of wool around it. Had to cut through it to try it on, they asked for a photo...??? 1 item was way to big, not even close to my size. They asked me to return it... pay $15 to return on an $50 item? Considering that all items where not up to standard. The only thing that worked was the dress I purchased, but again a button was missing. Honestly the worst place I have ordered from, such a disappointment. They should consider spending some of their advertising budget on quality and quality control. Will do my best to make sure no one uses their hard earned cash on this rubbish.”

Helpful Report

Posted 5 years ago

Hey Cea, Sorry to hear you didn't love your haul and it arrived in this condition. We'll pass this over to our QC team, so they can run further checks and pass on any feedback to our suppliers. Any photos that can be provided will really help our team investigate with the supplier. You can print off a returns label using our low cost returns service here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“got great cycling shorts from there for a great price. tag is bait itchy but other than that it was superb”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Ordered [during lock down] from the ‘Shape Jeans’ range as I’ve had a bit of time on my hands to research the illusive perfect jeans! Found them!!!! I had to order an 8 and a 10 as the shape sizing is different to standard sizing. Delivered quickly, return via Hermes was so easy.......and the jeans are perfect for my shape! Got jeans big enough to cover my butt and small enough to not gape around my waist! #winner FYI Size 8 fits me and I have 26 inch waist and 40 inch hips...... in case you are confused about what size to order....... :)”

Helpful Report

Posted 5 years ago

Hey Alex, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“Rlly nice clothes except one of the dresses is very see through”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“A better return system should be put in place. We, consumers, have to pay around 20 euros to return a package. Because of this, I will no longer order from your site. It’s the first time I’ve had to pay this much for a package return ... Change your method!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. As we ship to many different countries, we're not able to offer free returns from all countries. We have a few different returns centres over the whole, to help keep the cost as low as possible, I'll pass on your feedback to our teams, to see what more we can do to make our returns process even easier. Thanks Usman

Posted 5 years ago

“Amazing Customer Service. I've ordered parcels during lockdown as I haven't been able to get to the shops and they have all but 1 arrived on time. I was totally surprised at this as I know that couriers have been isolating and stretched and was prepared for a delay to be honest but I've been super impressed. My friend did have a parcel that was lost (as some do get lost but Hardly the companies fault) and they just said to wait until they could definitely make sure it was lost (totally understandable) and then they would resend it which they did!!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“I love there clothing the red flare pants so smooth and well made heavy like materials! I ordered the slinky dress it’s kinda thin but not cheap thin it’s very breathable and comfy elegant with sexy! Now I ordered the off the shoulder fob it literally looks Like something that was handmade it was thin and I couldn’t tell what it was until I looks at my order! The shoes are beautiful! And the blouse I purchased was well made and soft! But fed ex sucks my package did take a minute because they had to clear my package before shipping it to America so the plastic came ripped open but thankfully all my stuff was neat and untouched!”

Helpful Report

Posted 5 years ago

Hey Del, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. I'll also flag this with our logistics team, so they can look into this with Fedex to find out why the packaging was damaged and what we can do to reduce the chances of this happening in the future. Thanks Usman

Posted 5 years ago

“Still haven’t received my order 10 days late can you help me get it faster need it for a event coming up!!”

Helpful Report

Posted 5 years ago

Hey, I'm sorry to hear your order hasn't landed with you yet, especially as you need it for an even. I can see you've been in touch with our customer service team and they've refunded the delivery as the order is late. I've checked the tracking and the order is showing as in transit to country. Once the order clears customs and cleared into the country, the tracking will update further and we'll be able to provide an updated ETA. Thanks Usman

Posted 5 years ago

“Terrible quality. Ordered 4 dresses and 2 tops and will be sending them all back- not good enough quality to even wear out in public.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our buying teams, so they can work with our suppliers to improve the quality of the items whilst maintaining our competitive pricing. Please return them back to us using the free returns label on the delivery note and a refund will be processed back to the original payment once our warehouse receive and log them back for a refund. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews