“Kayla a été très réactive et a trouvé rapidement une solution à mon problème.
J'avais envoyé un email au service client qui est resté sans réponse depuis le 12 février. En quelques minutes, Kayla a résolu mon problème, merci.”
“I have used Printerpix for the last 3 years, and have a fair experience. When my first photobook fell apart, they let me have a new one free, but not the same book as they only kept the original for 3 months then. It's a shame they cannot keep store it longer, its only a month now! This time, I have had problems with using two external voucher codes on the same order. After four attempts to get through on the busy phonelines, Vincenzo has finally sorted this problem out. He was nothing but apologetic, professional and helpful. Not much help from the other person I was dealing with. Just waiting excitedly for the delivery now...”
“Worst printing company I've ever dealt with. Absolute zero customer service. A month after paying for my order and still no progress in even printing, much less shipping. I did get a rep and they recited that all orders are filled within 15 business days, maximum, followed by up to ten days of shipping. I reminded the rep we were past that, and it still hadn't even been printed. His response was that he saw my (unanswered) email request for an update and would "clear out the email request as completed" despite my displeasure at NOT getting any reply OR an answer about my missing product. This company is at best a scam.”
“We had an issue with this company and a coupon we couldn't use. This lasted for many weeks - quite annoying when the product you want to order is a Calendar and in the meantime two months are passed already.
Fortunately - after many other attempts - Mathew as an agent could finally help us. I just wish we came across him sooner so that the issue got resolved sooner. An agent can make a difference if he really wants to make a difference.”
“Vincenzo did an excellent job. Thank you so much! He understood my problem and got it fixed right away while being on the phone. From the beginning till the end, he was so kind, courteous, helpful and understanding. Without pressure, Vincenzo could handle my request efficiently. I greatly recommend him. Keep up the good job! :)”
“kayla est excellente conseillère , elle a su être gentille, car j'avais un problème avec mon bon et elle a répondu parfaitement à mon problème
magnifique”
