“Couldn't figure out how to order order 2 separate books with my groupon voucher. Phoned printpix spoke to a guy called Roger Edward he sent me wee email explaining. Job done”
“I had a groupon voucher for a photo book . I made the book,then lost it and had to start again. I then tried to pay for it but was being charged £39 ish for the book . I tried several times then entered a live chat .The first person said it was solved and cut off ..it wasnt . The second person went through the steps again .I couldn't find the book anymore and wanted to preview it .She said she could see it her end . She didnt help me see it my end. Another half an hour and I managed to check out but still couldn't see the book and the adviser had cut the call. The book has arrived and my favourite photo isnt in it and I have duplicate photos back to back. They say there s nothing they can do .Please dont use.”
“Bonjour, j’ai pu avoir un échange avec Patricia et elle m’a été d’une grande aide. Elle a su répondre à ma demande et a été très compréhensive. Merci beaucoup!”
“I decided to use Printerpix for the first time after I got an amazing coupon. After a couple of struggles with it and Problems of not being able to activate it I texted the customer service and had several conversations before Kayla finally was able to help me. Great service...I am really happy Now!”
“Roger Edward was extremely helpful and resolved my issue quickly politely and professionally he was understanding and supportive after my delivery turned up smashed which I sent in photos of and he has reassured me a new mug will be sent out soon.”
“Kayla a été très réactive et a trouvé rapidement une solution à mon problème.
J'avais envoyé un email au service client qui est resté sans réponse depuis le 12 février. En quelques minutes, Kayla a résolu mon problème, merci.”
“I have used Printerpix for the last 3 years, and have a fair experience. When my first photobook fell apart, they let me have a new one free, but not the same book as they only kept the original for 3 months then. It's a shame they cannot keep store it longer, its only a month now! This time, I have had problems with using two external voucher codes on the same order. After four attempts to get through on the busy phonelines, Vincenzo has finally sorted this problem out. He was nothing but apologetic, professional and helpful. Not much help from the other person I was dealing with. Just waiting excitedly for the delivery now...”
