“Matthew was very helpful in rectifying my problem this is the second time I’ve had to chase this. Matthew has actually given me an order number this time so if I have to chase it again it will be easier. Although I’m hoping not to.”
“Les albums sont arrivés endommagés. J'ai envoyé un mail sans réponse. Puis j'ai appelé. La personne au bout du fil ne parlait pas français mais espagnole. Elle m'a assuré que quelqu'un allait me rappeler. Pas de rappel. J'ai heureusement réussi après de nombreuses recherches dans le site à avoir quelqu'un par le chat. J'attends que mes albums soient réimprimés et renvoyés”
“Debra was very helpful and professional.Her communicational skills were excellent.She responded in a friendly manner and took ownership of the issue.She has resolved the issue in a proactive and customer focused manner”
“Thanks to Vincenzo for sorting out the queries on my order. Took a long time to get through by telephone but once I got through the service was excellent. Vincenzo was polite and helpful and most importantly effective. My photobooks arrived this morning and are great!”
“I was No. 8 in the queue when I logged on to the Chatline. However, I didn't have to wait long. I spoke with Mathew. From his first contact he was warm and helpful. I could tell that he was dealing with several people at once but he didn't leave me holding for more than a few minutes. He was very attentive, helpful and pleasant. I cannot praise his attitude enough. He sorted my problem in the shortest possible time and in the most pleasing manner. He is a definite asset to your company. I wish there were more 'Mathews' in the world - he certainly lifted my mood on a miserably cold and wet day. Thank you Mathew !!”
“Max was very helpful when I was concerned that the image I wanted on my mugs were not going to be printed. He confirmed the order and the image, I am now a very happy customer and will be shopping with printerpix again.”
“We are very happy with the Printerpix service that we received from Kayla today. She was very efficient, and quickly resolved our problem answering all our queries with ease and we thought she was amazing”
“J’ai eu en Chat Mathew merci à lui pour son professionnalisme, son écoute et sa patience, je recommande le site, j’ai l’habitude de commander, j’ai rencontré début décembre des soucis de livraisons suite à la fermeture des frontières liées à la pandémie, tout est résolus mes deux commandes sont bien arrivées ! 👍 recommande à 100% !”
“Over all im very disappointed with the printerpix service. The original print quality was poor and very dark. I emailed several times to try and sort the issue with no response and my mobile network was unable to connect me to their number. After two weeks I finally had a live chat with Mathew who was very helpful and prompt and has hopefully sorted a replacement. He did what I wanted doing in the first place.”
“Lost my saved photoalbum (100 pages) en my voucher ends in one week.
I called the helpdesk for help via the Chat.
Had contact with Kayla on the helpdesk to help me.
They could not help me with the restore of an older version , but they could extend the expiration day for 5 months.
I have enough time to redo the album.
Thanks for Your help Kayla !!”
“Mathew, HA SIDO MUY AMABLE Y ME HA SOLUCIONADO EL PROBLEMA. HA COMPROBADO CUAL ERA LA CAUSA Y ME HA DADO EL NUMERO DEL NUEVO ENVIO. ESPERO QUE LLEGUE PRONTO. OJALA TODO EL MUNDO FUERA COMO EL, QUE SE HA MOLESTADO EN COMPROBARLO Y NO COMO OTROS QUE ME DICEN QUE ES DEBIDO AL COVID.”
“I had a slight issue with a voucher code going through Groupon. Hen i asked them for help they told me i would have to wait a week. I got answers in minutes going to you guys myself. I appreciate all of the help!!!! Amazing!”
