“The printed albums were great but I had issues with vouchers and delivery costs. It took several emails to elicit a response. (I was fed up with hanging on the line listening to the recorded message about representatives being busy dealing with other customers "with their passion for photos".)
Eventually, I made contact with Debra Vincenzo who sorted everything out in a polite and professional manner. Without her, I would never consider using Printerpix again. The company needs to brush up its customer service skills big time! I think that Debra should be in charge of that!”
“Placed an order in January, still haven't been delivered yet , Angelina checked and will replace the order again for me, hopefully it will arrive this time. Thank you Angelina for helping me on this.”
“Matthew was very helpful in rectifying my problem this is the second time I’ve had to chase this. Matthew has actually given me an order number this time so if I have to chase it again it will be easier. Although I’m hoping not to.”
“Les albums sont arrivés endommagés. J'ai envoyé un mail sans réponse. Puis j'ai appelé. La personne au bout du fil ne parlait pas français mais espagnole. Elle m'a assuré que quelqu'un allait me rappeler. Pas de rappel. J'ai heureusement réussi après de nombreuses recherches dans le site à avoir quelqu'un par le chat. J'attends que mes albums soient réimprimés et renvoyés”
“Debra was very helpful and professional.Her communicational skills were excellent.She responded in a friendly manner and took ownership of the issue.She has resolved the issue in a proactive and customer focused manner”
“Thanks to Vincenzo for sorting out the queries on my order. Took a long time to get through by telephone but once I got through the service was excellent. Vincenzo was polite and helpful and most importantly effective. My photobooks arrived this morning and are great!”
“I was No. 8 in the queue when I logged on to the Chatline. However, I didn't have to wait long. I spoke with Mathew. From his first contact he was warm and helpful. I could tell that he was dealing with several people at once but he didn't leave me holding for more than a few minutes. He was very attentive, helpful and pleasant. I cannot praise his attitude enough. He sorted my problem in the shortest possible time and in the most pleasing manner. He is a definite asset to your company. I wish there were more 'Mathews' in the world - he certainly lifted my mood on a miserably cold and wet day. Thank you Mathew !!”
“Max was very helpful when I was concerned that the image I wanted on my mugs were not going to be printed. He confirmed the order and the image, I am now a very happy customer and will be shopping with printerpix again.”
“We are very happy with the Printerpix service that we received from Kayla today. She was very efficient, and quickly resolved our problem answering all our queries with ease and we thought she was amazing”
