“Emailed about several issues a month ago. No response.
Although the issues could not be resolved (it will involve re-doing the entire album again), Matthew was very patient and looked into the problem right away, via chat.”
“I had a complaint that I couldn't get anyone at Printerpix to respond to or rectify. I spoke with Matthew on Live Chat & he sorted out the complaint/problem quickly.”
“I had to get some help with access vouchers, the live chat service with Kayla was great, quick, friendly and answered my queries without any problems. Kayla understood my query and was able to offer a great customer service without prompting, even extending my voucher coder due to my own delay in using the vouchers.”
“Spoke to Kayla today over the live chat, absolutely brilliant, very professional and very helpful. Nothing was a bother and she got me the answers I was looking for!
5 star service. Thanks again Kayla.”
“Customet Service Sucks!! All they Care about is Check out their Product & ignore the Delivering the Package. I ordered The Mug, when I was tracking it was delivered & There was nothing in my home. A Few days later somebody Search my name on FB & Text me she had my package. & She have to resend that again. I was trying give vakentine surprise to my wife but They Messed up everything..
Avoid The PRINTPIX !!”
“Patrick Jane was by far the best member of your customer service team. His service and understanding was second to none. The reason for my 4 star rating is because of him and him alone. The reason you do not have a 5 star rating is because of the appalling service from 2 other customer service advisors and the fact that you have not fulfilled your promise when I placed my order. If I could rate Patrick alone his rating would be a perfect 5 star. This is the type of person you need to look after in your company he is worth investing in.
I am still waiting for the delivery....”
“Be careful when using Printer Pix. I was quoted a price at checkout for some coasters,and when I looked at my bank statement they had taken out an extra £14.18.
I got no where with emailing & phoning this company.”
“Very happy with the customer service assistant here. Kayla was her name. She was very prompt, helpful and articulate. The best experience I had with PrinterPix so far as I had been getting nowhere prior to this and was waiting 6+ weeks for an item which she helped me with in a short space of time.”
“Vincenzo was very polite and with excellent English language . He conducted himself in a very professional manner and was also very helpful and happy . It was a lovely experience talking to Vincenzo”
