Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 602 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 602 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 19th June 2026

Public Storage 130 Landing Ct Novato

Public Storage 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This storage unit company is a bunch of crooks they raise your rent ridiculously they charge you for an auction fee and you pay your bill and don't even get your money back so far I paid a total of $248 dollars in auction fees now they raise my rent again I'll NEVER TELL ANYONE ELSE TO RENT from this company.... COMMON WEALTH....yeah a bunch of common butt h___les...”

Helpful Report

Posted 2 years ago

“This company is crooked in how they continually raise the fee for the unit…every 3 months!!! They also have a ‘mandatory’ insurance fee- which is just another way to rip you off! Citrus Heights location is horrible!! Disgusting, overpriced units:(”

Helpful Report

Posted 2 years ago

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

Helpful Report

Posted 2 years ago

“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”

Helpful Report

Posted 2 years ago

“This is not a review for the current staff-- they actually communicate in person and are trying to do a good job. I have been leasing from Public Storage off and on for over a decade. My location at Bolton Road has recently finished renovation of the exterior, but during this time the entry pad to my storage was painted- so I couldn"t access what I needed for work, the manager was poor-- would not return at least 4 of my requests even through another Public Storage employee. I was not wasting my time, so this period went on for months. Once I saw him around 1:30, and he walked up to his apartment on site, and said he was on break. Months later, he later was replaced by employees that you can actually communicate with. He probably was perfect for the renovating owners because he was ignoring most likely all complaints. Rent kept going up from my initial $189 of (so be careful, get the cheapest one you can deal with because your rent WILL go up) They paved the entire site, with no compensation except with increased rents. They did reduce my rent for 3 months (like I mentioned had tried to reach them prior) but now set to increase to $335. My entry lock has been bent for the entire time and I have to use an object to close it. Internet was down so the gate wouldn't open my the app that I have always used, so I was lucky they were there. to help me. I called the 800 number supplied for help, but that was worthless and would go dead. The only communication has been in person at this location. I have had the same features in my storage unit, except now the grounds look newer.... I am going to move.”

Helpful Report

Posted 2 years ago

“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”

Helpful Report

Posted 2 years ago

“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”

Helpful Report

Posted 2 years ago

“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”

Helpful Report

Posted 2 years ago

“Stacey at Publix Storage Caribou Court was phenomenal. She was resourceful, respectful, and incredibly helpful during a stressful time. We really appreciated her good humor and support!”

Helpful Report

Posted 2 years ago

“I was distraught and very irritable when I went into 4875 S.Mccarrran public storage when I was greeted by Jenea. Jenea did not go into her greetings she was genuinely concerned about my well being which is very human and touching amidst our lower society members. I explained my dilemma and I was directed back to the scriptures for guidance which I needed. In short we need more people like Jenea.”

Helpful Report

Posted 2 years ago

“They keep upping monthly fee.”

Helpful Report

Posted 2 years ago

“The customer service at the Caribou location Stacy provides a very good guide for me to create a new account there. She also provides suggestions from the customer's point of view and actually showed me the actual stoage location.”

Helpful Report

Posted 2 years ago

“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”

Helpful Report

Posted 2 years ago

“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”

Helpful Report

Posted 2 years ago

“I believe she's a manager Linda Jackson she has a employee name Brittany she good too. But Linda oh my goodness she has the best manners I ever seen in a business. Sorry but it shocked me . I was so surprised. You need to have her a employee of the month. Wow... Thank you Mrs. Linda for the amazing and incredible service you give Everytime . Keep up the excellent work...”

Helpful Report

Posted 2 years ago

“I onlywish to inform u to please get the public storage display board outside the hopson road morisville checked as at night only public word light is on storage word light is off. Its only in yor favour benefit. Deep haryani”

Helpful Report

Posted 2 years ago

“Theresa at Public Storage in 2401 Lois Drive Rolling meadows, IL 60008 She goes above and beyond, is very helpful and so so nice. The prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise because she is amazing 🤩”

Helpful Report

Posted 2 years ago

“I like how friendly the staff is Ms.Ronda at the location at 840 Hambrick rd.Stone Mountain Ga.Is Always a pleasure to Know all my questions will be answered!Thank you!!!”

Helpful Report

Posted 2 years ago

“After many failed attempts to find someone working or at least answer and return my calls at you Taylor Avenue location I finally found someone at the Joppa Road store that heloes me with all my needs last week. I can't remember her name but, I think it started with a M. Thank you so much for having the patience and explaining things to me several times. My mind isn't what it use to be your the best.”

Helpful Report

Posted 2 years ago

“Because of the two surgeries my wife has the medical bills are taking a large amount of money so I tried to close my storage but they said the parking lot was being resurfaced but Manager e will not call me back, it's been 3 weeks of calling now the new bill is out I feel cheated and coned.”

Helpful Report

Posted 2 years ago

Public Storage is rated 3.6 based on 602 reviews