Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 517 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 517 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Public Storage does not change due date or payment arrangement. Is very hard to actually speak to a real person. I just finally got to talk with someone and they say that they can't change it. Public Storage want ther3 money on time but is not willing to work with their customers. I'm contacting bbb about this place. They are dirty!”

Helpful Report

Posted 1 year ago

“Yet again, after just 4 months of renting, Public Storage notified me that they are increasing my Miami rent by nearly 40%. This happened before in West Palm Beach, and enough is enough. You offer 1st month free, make me pay for movers just to trick me into paying a lot more shortly after. This is daytime theft, bait and switch scam. I have already filed a complaint with BBB and will continue if I have to, informing the press about your business practises. I m done with you, never again!”

Helpful Report

Posted 1 year ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. It is unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

Helpful Report

Posted 1 year ago

“Public storage Rent increase 300% 50 now 154 Charged a lock that I said I didn’t want returned in person they stated it was credited 2 months later now they say it was mailed lol what a joke”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS STORAGE FACILITY!!! They are dishonest and not customer service focused at all. We have been renting 2 storage units here for 2 years. After quite a few increases we are now paying over $350 for each unit even though they are advertising the same size units for $147. We have asked repeatedly for the price to be lowered to market price but they refuse. They say the market/lower price is for new customers only. I suppose that's so they can randomly jack up the price once they have your business. It seems some customers receive a good price while the others do not. That sounds alot like discrimination. Public Storage start taking care of ALL your customers not just the handful you've decided meet your guidelines of who should receive fair pricing. Most companies reward long time customers while Public Storage penalizes them for staying.”

Helpful Report

Posted 1 year ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. Unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

Helpful Report

Posted 1 year ago

“PLEASE READ BEFORE USING THIS PLACE. Our rent has gone up over 100% in two years. The rent quoted online is 200/month for a 10x15, however we were notified that ours is increasing to 300/month at the beginning of the month. I requested that they reduce it to what they have published, they said no. They said they could not do anything at the office. This place is a classless rip-off and should never be used. My homeowner's insurance covers insurance, but they said they don't care - they want another 15/month for that or don't take the unit. I have never felt so taken advantage of - it makes my blood boil. The good news is that there are hundreds of these places in my area and I am not giving them any more money. I hope you don't either - you can do better. PLEASE DO YOURSELF A FAVOR and avoid stress. DON'T USE THIS COMPANY AS THEY ONLY CARE ABOUT TAKING YOUR MONEY. COSTS IN THIS AREA HAVE NOT GONE UP.”

Helpful Report

Posted 1 year ago

“Buyer beware. After just 4 months your bill will be $50 more. The only people leaving 5 stars are doing it because they just received their storage. Their price increases will be $75 - $100 more within a year. Check every review site especially BBB. They're ripping people off.”

Helpful Report

Posted 1 year ago

“New customer beware. They will not refund all your money. They keep a $29 administration fee? They had my money 15 minutes. They are cut throat’s. They won’t connect you to corporate. They Tell you “ oh my” you can’t talk to Corporate in their ivory tower!! People you deal with are so scared for their job they refuse to refund their “ precious “ admin fee. Go find a local mom and pop storage unit. Guaranteed you will be treated better.”

Helpful Report

Posted 1 year ago

“I would like to thank JC from Public Storage on Knights Road. In Hollywood. He was able to provide exceptional service. If it wasn’t for JC I would’ve moved everything out the same day and found a different Storage. Thank you, JC. Ruth Neal”

Helpful Report

Posted 1 year ago

“Nundee at the Keen St location in Garlnd, Tx took care of me and help me with a problem I was having.”

Helpful Report

Posted 1 year ago

“Carrie at 4240 Signal Butte Road in Mesa is amazing to work with. She is always so helpful and polite. The facility is always clean, prices are good and it is a great location. Easy to access and she is super helpful if you have any questions or issues.”

Helpful Report

Posted 1 year ago

“Cecelia at the 1305 Rosewood Drive n Columbia, SC is the most helpful professional I have encountered at a storage facility. She was knowledgeable, helpful, and just a delight to do business with. Cecelia offered the best customer service, and we will continue to deal her and encourage others to ask for her when calling.”

Helpful Report

Posted 1 year ago

“I busted the kiosk in zip code 60461 and there were some difficulties with payment processing. I spoke to the live kiosk agent , Tina. She was fabulous. Pleasant, professional, kind and helpful. I was so impressed….agent Tina in the office there is also a gem. This location is the best”

Helpful Report

Posted 1 year ago

“Alan at Public Storage locations in NE Portland is awesome. Recently we terminated our rental after 10 years. When cleaning out all items we managed to overlook a treasured gift I receieved from my parents several years ago. Within a few hours after leaving, Alan called and asked if we might have missed something. He put it aside and held in his office until we could pick it up. Thanks so much”

Helpful Report

Posted 1 year ago

“Dee was awesome at 1546 Gallitan rd”

Helpful Report

Posted 1 year ago

“The public storage on 4875 s McCarran blvd in reno "Property is clean and customer service is on point. Thanks for making the rental process a breeze for me, Erica!" Absolutely loved Erica she's soo hel0ful friendly and efficient she really make its a great experience highly recommend”

Helpful Report

Posted 1 year ago

“I started paying about 60 Dollars for a 5 by 5 space, I never failed in my payments, now they raised my rate. I am paying 140, it is a lot for me to pay for a 5 by 5 space, I called them on the phone and tried to get them to help me to reduce the price, but no one wanted to help me, in the end I paid everything, I have been paying for two months now, and I don't know what to do, I feel bad, the only thing I can do is be honest and complain about what is happening to me through this medium, I hope Read my message and help me. Thank you.”

Helpful Report

Posted 1 year ago

“I've had public storage for my non profit organization for going in 2 years. I started out paying $178 it went up to $232 now its going up to $250 in January. This is ridiculous! I tried to ask if they can help defray the cost because all of our donations are being used for storage. No one cares. We don't have a place to store our equipment. Everyone's out to make a dollar. This is the Waukegan branch on Green Bay Rd”

Helpful Report

Posted 1 year ago

“After storing everything we own in a Public Storage unit our movers arrived to transport our belongs to a new home and refused to pack it up. Apparently a roof leak in our unit that we were unaware of has caused black mold to grow! Public storage is refusing any help at all. We purchased insurance through them (the highest amount they allowed was 5 grand and had to be purchased through them) won’t even begin to cover our losses. We can’t even talk to someone in their corporate office and the local and district managers have been totally worthless. Black mold is now traveling into the units next to us and all they will do is notify the renters that there has been a leak! Everything we own is in that unit and we are facing a bill of over 10 grand to just try to salvage anything from the unit. This company is not concerned about customer service in the least! They are despicable……renters beware!”

Helpful Report

Posted 1 year ago

Public Storage is rated 3.5 based on 517 reviews