Pure Heavenly Chocolate Reviews

Name: Pure Heavenly Chocolate
Rating: 3.97

4.0 Rating 746 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

Company Reviews

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Metrics

4.0

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Pure Heavenly Chocolate 1 star review on 17th November 2023

SMW

Pure Heavenly Chocolate 1 star review on 7th September 2022

Chris Visk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I thought Pure Heavenly Chocolate couldn't get any better, they bring out a new Dark Chocolate range that surpasses anything.”

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Posted 3 years ago

“Great, I am a diabetic so no sugar chocolate is HEAVENLY. However, you do seem to run out of stock on the coffee Flavour quite often, but I am still able to receive other items quickly and efficiently. Great product, great flavours, just keep going You have got it right”

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Posted 3 years ago

“Can't fault the VIP service of 6 bars sent monthly. Chocolate heaven without the sugar guilt! My work colleagues diabetic wife is now also a VIP!!!”

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Posted 3 years ago

“Looks great, tastes...of nothing! Really disappointed, received a box with multiple flavours and was so excited to try them. The texture was weird and the taste was just not good.”

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Posted 3 years ago

“Worst chocolate I have ever had, absolutely tasteless and for the price and size of bar, unreal.”

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Posted 3 years ago

“Was bought a gift box of 6 bars for my birthday. Looked lovely, well packaged. Was very excited to try them out, especially the salted caramel one. However, had one square of this chocolate and really didn’t like it. Very bland, doesn’t melt in the mouth like it should. Really disappointing. Tried two more of the selection; mint and coconut, with similar disappointing results. Won’t be buying or recommending unfortunately which is a shame as it was an expensive present. May well melt it to use as an ingredient for something else.”

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Posted 3 years ago

“Delivery excellent, but the only thing is sometimes the postman will put the box through the letter box. Then when you open the box the chocolate is broken. I know its only a small thing but it makes a difference. Price is just right. The taste could be a little stronger. I do like it very much, as I'm diabetic, still have to be careful though because of the sweetners in it. Could be a little more melt in your mouth. Gave some to my daughter as she is dairy free. She was not very keen. Found it quite bland. When packing is made could some how put the mint ones in a separate box as every other bar tastes of mint to.”

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Posted 3 years ago

“I so wanted this to be great stuff. Its not. Packaging and service is excellent but the product isn't tasty, nor melts in your mouth with richness. There's way better out there sadly.”

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Posted 3 years ago

“Being vegan we really wanted to like this chocolate But it isn’t for us sadly. I bought 4 bars and I really didn’t like any of them. It tastes cheap, it doesn’t melt in your mouth and I was reluctant to eat it when I realised it’s full of artificial sweeteners which are in fact worse than sugar. I wouldn’t give it to children and I wouldn’t recommend it. I really didn’t want to leave this review. I wish it could have been positive.”

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Posted 3 years ago

“Bought a few bars of this chocolate for my husband, He is a diabetic, the chocolate is really delicious , and I think they make fab gifts, packaging very nice. The service was very good also. I will be buying more in future”

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Posted 4 years ago

“Ordered two weeks ago but still not even despatched... I was really looking forward to trying it as I am diabetic cancer patient and thought it would be a treat during my 12 weeks of shielding. I waited so long that I gave up, I know things are slower because of the difficulties with the virus, but to not even process it within 2 weeks is poor service. I asked to cancel my order which was done with ill grace. Won’t be trying their chocolate then!”

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Posted 4 years ago

“So good to be able to purchase great tasting chocolate that is dairy free and low sugar - keeps both the IBS and diabetes in check. Thank you”

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Posted 4 years ago

“Excellent service during these difficult times - chocolate ordered for a birthday present which was gratefully received and very much enjoyed. I’ll definitely be ordering more very soon! Love the ethics of your company and the taste of your chocolate!”

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Posted 4 years ago

“I am diabetic and my children are vegan. We all love chocolate. This chocolate keeps us all happy. I think you should target diabetics - they usually have a craving for chocolate.”

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Posted 4 years ago

“I've only just placed an order - the support staff on the live chat are simply phenomenal and very friendly. Placing an order is very easy and the dragons den episode was fantastic. I cannot wait to try this chocolate.”

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Posted 4 years ago

“Salted Caramel is my favourite flavour for ice cream and chocolate. I've been vegan for ten years and have struggled to find vegan chocolate that I like until I discovered yours which is excellent. Also pleased that it doesn't use palm oil.”

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Posted 4 years ago

“Absolutely amazing chocolate, taste amazing. My daughter with all her dietary requirements has found a chocolate she can eat.”

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Posted 4 years ago

“Your chocolate is expensive but I did not mind if it proved to be 'heavenly', however, it was not heavenly at all. The texture does not melt in your mouth like normal chocolate, the flavour was nowhere near as good as any chocolate I know of. Just comparing it with gluten free and dairy free chocolate available in Tesco, it is not as good. I was very disappointed. I am not even tempted to go and eat some more.”

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Posted 4 years ago

“As yet I have still not purchased your delicious chocolate for myself but from a buyer of gifts, I cannot give a high enough recommendation!! Swift delivery, great communication and a product that everyone falls in love with!! Thank you!”

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Posted 4 years ago

“Bought seven assorted bars of the larger sized bars as a gift for my vegan daughter in law, she is enjoying them very much(too much!) says they are great flavours and quality. I did sample the coconut one, it was delicious.”

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Posted 4 years ago

Pure Heavenly Chocolate is rated 4.0 based on 746 reviews