Pure Heavenly Chocolate Reviews

"I bought a nicely packaged box with a selection.\r\nAs a diabetic I was very interested in sugar content and taste. I saw this on Dragons Den.\r\nI purchased via Amazon - not sure if this was via them or not. \r\nI received defective chocolate -broken and discolured in each and every bar - awkward and strange texture -something very wrong. \r\nNo answer from Amazon seller.\r\nContacted manufacturer and they started playing games and referring me to seller. This attitude infuriates me as this is not down to the reseller -this is clearly a manufactruring issue so all roads lead to the maker of the chocolate. The seller will go back to the manufacturer. Given that the reseller has not replied -it was in my view a time to step up and assit the end user of the product -rather than supplying disingenuous responses. I really though they would assist in these circumstances and send me an unspoiled edible product. No more or no less than ordered. Just a gesture. Not a chance."

"The White Chocolate on this occasion seems to taste of fatty lard flavour and slightly waxy consistency, with hint of stale fat in the after taste and completely inedible.\r\n\r\nDear Pure Heavenly\u2026 \r\nI tried a second bar of your white Chocolate and that too has a stale fatty waxy taste and consistency of which I personally find quite inedible. \r\nPlease advise what action I can take to redeem my purchase cost.\r\nThis bar too will have to be disposed of unless you requested it to be returned.\r\n\r\nIn your previous reply you had said that investigators would check into the batch and see if there is this problem with present batches.\r\nI kindly sent you an image of the Chocolate bar and it\u2019s batch number, please can you tell me your results.\r\nPlease tell me how to receive a refund for the inedible White Chocolate bars.\r\nThank you and waiting patiently\u2026"