Pure Heavenly Chocolate Reviews

Name: Pure Heavenly Chocolate
Rating: 3.96

4.0 Rating 747 Reviews

74 %

of reviewers recommend Pure Heavenly Chocolate

Company Reviews

Questions

Metrics

4.0

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Pure Heavenly Chocolate made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Heavenly Chocolate 1 star review on 17th November 2023

SMW

Pure Heavenly Chocolate 1 star review on 7th September 2022

Chris Visk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most flavourful non dairy chocolate I have ever tasted. I bought every flavour and love them all! :)”

Helpful Report

Posted 5 years ago

Dear Elaine Thank you for your review, we're so glad to hear that you've tried all the flavours we have on offer and love them all. Best Wishes Tara and the Pure Heavenly Team

Posted 5 years ago

“Lovely flavours and so low in sugar. As I am on a permanent low carb diet Pure Heavenly Chocolate gives me an occasional sweet hit!”

Helpful Report

Posted 5 years ago

Dear Gillian Thank you so much for your review. We are delighted that the chocolate can be enjoyed as part of your low carb diet Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“I have been vegan for almost 20 years, and this is the very best vegan chocolate I have tried. All good ingredients and a great range of flavours. I will be using Heavenly as my main choccie supplier from now on and I can't wait to see what they develop next... hopefully Easter Eggs and buttons!!”

Helpful Report

Posted 5 years ago

Thank you for your fantastic review. We take it as a great compliment that someone who has been Vegan for so long considers our chocolate to be the very best. Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“I am more than pleased with my regular order from Pure Heavenly, I am so glad that I can enjoy chocolate again as it’s low in sugar and free from ‘rubbish’. Well done and how about some Easter eggs too.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are delighted that you can enjoy chocolate again and thanks for the Easter suggestions. Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“Fab Chocolate”

Helpful Report

Posted 5 years ago

Hi Sabrina Thank you for your review, we really appreciate your support We are delighted that you are loving the chocolate. Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“Pure Heavenly has blown away its competition on its quality. The creamy but not to sweet chocolate is irresistible once I had my first taste I was hooked. My husband wouldnt try it till one night I opened the Fruit and Nut before I knew it he had eaten some of it himself. The same happened with the Salted Caramel, Mint and Orange flavours from Pure Heavenly my husband started to eat them before I had even offered him any. Unlike most chocolate after two squares im satisfied and with a very low sugar content it makes for a healthy alternative to the chocolate thats on the market. The service from the staff at Pure Heavenly has been very good indeed. I first saw Pure Heavenly chocolate on the show Dragons Den. I ordered some straight away. I heard back from the founder to say he had been inundated with orders and needed to upgrade the equipment to cater for the demand. Now thats great customer service keeping your customers informed. It was definately worth the wait as its the best chocolate ive tasted. Once notified that an order is on its way it was delivered reasonably quickly with all my purchases being well packaged. The introductory price of £2.95 was very reasonable now with the price at £3.50 its more of a luxury chocolate that an everyday chocolate bar.”

Helpful Report

Posted 5 years ago

Dear Jan Thank you for your review and support. It's much appreciated. It's good to hear you and your husband are enjoying the chocolate so much. Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“This chocolate has been given the "best ever" accolade from my 2 grandsons (one has a milk allergy and the other is gluten intolerant). I personally love it too, especially as it is low in sugar. Everything these days is so sickly sweet I can't eat it, but Pure Heavenly is creamy and the sweetness is just right. My brother now wants to order some to take over to his girlfriend in the US as she doesn't do dairy. I'm sure she will love it. I must say that the customer service has been excellent and I have been kept informed every step of the way as regards delivery, etc. Just tried the ginger bar today - mmmm!! My only negative is the recent price rise - maybe £3.50 is just too much for an 85g bar of chocolate.”

Helpful Report

Posted 5 years ago

Dear Fiona, Thank you for your review. We are delighted to receive the "best ever' accolade from your discerning tasters! We are rather pleased that you and your brother love it too. Thank you for introducing us to other people, we appreciate your support. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“Ordered advent calendar for my son who needs dairy free. Despite warning that order may be delayed it arrived on time. Son very happy and says it tastes more like “real” chocolate than any other dairy free product he has tried. Bought him some bars previously but now he is keen to try some flavoured varieties. Will certainly be back for more. Easter treats would be good 😀😋”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for your review. We are so pleased that your son loved our chocolate! I'm certain he will soon have a favourite flavour. Easter chocolates are a super idea that we will look at as soon as everything is running smoothly. Thank you for your support. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“Very , Very happy with all my orders from Heavenly. Not an instant delivery but good communication and well worth a short wait. Product is excellent, Perfect to use for baking for my family - 1xdairy intolerant, 1xdiabetic ,1xweight watcher. But I just eat it straight from the bar as it tastes so good.”

Helpful Report

Posted 5 years ago

Dear Sarah, Thank you for your review. It is wonderful when our customers use our chocolate to make delicious creations of their own, how wonderful that fulfill so many different needs. We are delighted that you love the chocolate! Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“A big thank you to the Heavenly Chocolate team.At last I am able to buy chocolate for my Daughter and Granddaughter who are both dairy intolerant that tastes amazing.They love all the flavours they have tried especially the salted caramel.The packaging makes the chocolate look so expensive as well. Thank you for keeping me so well informed,I did have one order that went astray but you very quickly replaced my order. I am a very happy customer and I will definitely be ordering many more bars of chocolate”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are delighted you and your family love the chocolate! It is great that to be able to spoil our loved ones who have specific dietary needs. We appreciate your support. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“Perfect, tastes great - I particularly like the orange. Can't believe it's no dairy, palm oil etc. My vegan nephew and his very vegan girlfriend were impressed and scoffed the lot. My diabetic neighbour loves that's it's low sugar and she can now eat chocolate - life's good! They've sorted out the original delivery problems and it now arrives within days and in perfect conditions.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. It is great news for us that you can please so many different palates and dietary needs with our chocolate! We really appreciate your support. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“I have always loved chocolate and when Heavenly Chocolate came up on my newsfeed last year. I knew I had to check it out. I am so happy that it's Vegan and has cut other stuff out. Also it's nice to know that I can recommend it to my family and friends. Which I have done ..... When I first did my order. I got my family and friends some to try (flavour of their choice). They were very impressed and they love the chocolate. I definitely do. It's the best chocolate I ever had .... I brought family and friends a advent calendar each and it went down brilliantly. Everyone loved the chocolate. Can't wait to order some more chocolate .... I totally recommend Pure Heavenly Chocolate.”

Helpful Report

Posted 5 years ago

Dear Sarah-Jane, Thank you for your review. It is lovely to know that you love the chocolate - we certainly do! Thank you for sharing it with so many people, we hope they love it as much as you do. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“Tasty Guilt Free Chocolate. You don't need allergies to enjoy Pure Heavenly Chocolate. The low sugar content alone makes it a healthier product. The squares of chocolate break off easily and cleanly. It tastes good too! My second £20 plus order (free postage) after the Dragons' Den programme was delivered swiftly and proved again that the 5 Dragons were right - it is good! I am looking forward to trying all of the expanding range as they become available, once my wife and I have got through the latest order. Tip: If any of the larger bars are sold out, and you want to try out a particular flavour, then try the smaller size which may be in stock.”

Helpful Report

Posted 5 years ago

Dear Eric, Thank you for your review, we appreciate your continued support. Thanks for the great Tip, we are working hard to eliminate our supply issues, so we will be ready for your and your wife's next order. Best wishes Stephen and the Pure Heavenly team

Posted 5 years ago

“Sensational!!! Once tried never forgotten. Super taste and creamy texture. You know it's Great when you start dreaming about it.”

Helpful Report

Posted 5 years ago

Dear Martin, Thank you for your review. Sweet dreams are made of this! We are so pleased that you love the chocolate! Best wishes Stephen and the Pure Heavenly Team

Posted 5 years ago

“This chocolate is the real thing, truly great chocolate!”

Helpful Report

Posted 5 years ago

Hello, Thank you for you review. We are delighted that you love the chocolate! Best wishes Stephen and the Pure Heavenly Team

Posted 5 years ago

“I first bought Heavenly chocolate as a gift for my sons' partner who has food allergies in Dec 2018. It was very good. Consequently I have bought more . The service, delivery etc. was excellent. I have also recommended Heavenly chocolate to friends with allergies.”

Helpful Report

Posted 5 years ago

Dear Kathleen, Thank you for your review, we appreciate your continued support. We are delighted that a purchase for your son's partner has led to a long-standing relationship and that you love the chocolate! Best wishes Stephen and the Pure Heavenly Team

Posted 5 years ago

“In today's market it's so refreshing to see a company with a product which is ethically produced and extremely tasty as well. Bought it for my daughter and she loved them all, also got some for my husband who has no dietary needs and he loved it too.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. We are so pleased that you share our appreciation of good ethics and good quality. We are delighted that your whole family loves the chocolate and can enjoy it together! Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“This chocolate is just so delicious. I’ve tried every flavour they do and ALL of them are yummy.”

Helpful Report

Posted 5 years ago

Dear Tracie, Thank you so much for your review. Wow! Every flavour? We are impressed and delighted that you love the chocolate! Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“My wife bought me several bars for Xmas as I’m type 2 diabetic and I absolutely love it. My favourite at the moment is the orange but I’ve only tried that and the banana which is also lovely. Will happily buy more 😁”

Helpful Report

Posted 5 years ago

Dear Robert, Thank you so much for your review. What a brilliant Christmas gift! We are delighted that you love the chocolate, especially the Orange and Banana. Thank you for your support. Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

“I ordered after watching Dragons Den. I experienced a long delay due to equipment break down but was kept informed about my order status quite frequently. I ordered as I am gluten free and trying to lose some weight and I am not disappointed....they are lovely. Not too sweet and don't stick to the roof of the mouth like regular chocolate and they don't make me feel guilty when I eat them! My son is vegan so I have got him a whole set of flavours for his Christmas present....perfect gift. My 'go to' chocolate brand from now on. Thanks.”

Helpful Report

Posted 5 years ago

Dear Maggie, Thank you so much for your review. We are delighted that you love the chocolate! Thank you for your patience with the delays, we are working on sorting all that out. What a lovely Christmas present, you have a lucky son! Best wishes, Stephen and the Pure Heavenly Team

Posted 5 years ago

Pure Heavenly Chocolate is rated 4.0 based on 747 reviews