Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,921 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th June 2025

Sdnd

Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking was fairly easy to find, thanks to the clear directions sent in advance. The drop-off process was smooth, and I was on my way to the terminal within 5–10 minutes of arriving at the airport. However, I was disappointed with the condition in which my vehicle was returned. It had clearly been parked under a tree and was covered in pollen and sap, which had stuck to both the glass and paintwork. As a result, I've had to wash the car twice (at my own expense), and even then, the sap hasn't fully come off. Additionally, I noticed that about an hour’s worth of fuel had been used—presumably to move the vehicle to the off-site parking location. While I understand some movement is necessary, the level of fuel usage felt excessive. I've used Purple Parking many times in the past and have always been impressed with the service, so this experience was disappointing and not up to the standard I’ve come to expect. I will have to reconsider alternative providers on future occasions.”

Helpful Report

Posted 3 weeks ago

“Excellent service as usual. Easy to find, friendly and professional staff. Thanks”

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Posted 3 weeks ago

“The drop off and collection were seamless, with no delays, and no damage to the car.”

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Posted 3 weeks ago

“Friendly staff very helpful and even offered to wash the car. Could not ask for more”

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Posted 3 weeks ago

“Kept my car safe however on return unhappy I had to wait longer before my car was brought to me”

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Posted 3 weeks ago

“I always use jetparks 3 you just park get on a 5-10 min bus transfer to the terminal.”

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Posted 3 weeks ago

“Simple to book. Easy to use on the day. And car waiting on return.”

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Posted 3 weeks ago

“Courteous staff Car waiting for us when we came to pick it up No extra charges for entering and leaving the short stay carpark”

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Posted 3 weeks ago

“Very good Service, highly recommended.”

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Posted 3 weeks ago

“The bus was waiting but there was a queue of people, saying it was full. A staff member rearranged the luggage storage and advised people to get on, as the next bus was going to be very long time. I had no luggage, but was last on. I stood 2 feet away from the front windscreen. Potential for serious injury. Just not good enough. On arrival at terminal 5, a customer who had been waiting for the bus, complained that he'd been waiting 40 minutes to pick up and return to the car park.”

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Posted 3 weeks ago

“So happy with the service very straight forward would Definitely use them Again”

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Posted 3 weeks ago

“Perfect service, thank you”

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Posted 3 weeks ago

“Parking was fine, bus journeys to & from the airport not too far, didn’t have to wait too long for each one. Only issue was where we parked was loose stone, unlike the other half of parking which was block paved, difficult to pull wheeled suitcases over & for those with reduced mobility. Overall value for money.( Birmingham)”

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Posted 3 weeks ago

“Buses and parking were fine and went as expected. Only issues was that £3 of loose change in the car mysteriously disappeared. Now we have no coins for the shopping trolley!”

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Posted 3 weeks ago

“Good value, efficient, quickly into and out of the airport and friendly staff”

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Posted 3 weeks ago

“Easy dropoff and collection”

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Posted 3 weeks ago

“The car came back with a damage to the right passager door. It looks like something fell on it when in storage . I have sent an email to customers services at Maple Parking as it looks like you sub- this element of your offer out. My ref is ILE9498 Very disappointed.”

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Posted 3 weeks ago

“Purple was very flexible on arrival time as my original flight time changed the shuttle bus transport times where very frequent”

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Posted 3 weeks ago

“Great price. Further away from airport than I realised and time it took to check in and actually get to airport significantly longer than expected. Sat in bus for almost 15 mins before it departed.”

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Posted 3 weeks ago

“Easy and a good price thanks”

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Posted 3 weeks ago

Purple Parking is rated 4.5 based on 1,921 reviews