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Purplebricks Reviews

1.3 Rating 582 Reviews
5 %
of reviewers recommend Purplebricks
1.3
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Purplebricks 3 star review on 13th October 2025
Nash Young
Purplebricks 1 star review on 12th September 2025
Smith
Purplebricks 1 star review on 11th September 2025
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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Lack of communication Agent attentive until you sign on the dotted line then don’t return calls. Didn’t advise us prospective buyer hadn’t put their house on the market. Would definitely not recommend this company.
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Posted 2 years ago
Horrible. They are not able to manage, continue charging fees, i cant get of the not paying tenant already second year. Their solicitors are also useless.
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Posted 2 years ago
Terrible, no communication, cancelled my tenants gas and council contracts out of blue. Awful customer service will not use them ever again
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Posted 2 years ago
I do not live in Liverpool and I have attended the viewing but the person who was supposed to show me the property never showed up, I called the customer services who has given me her phone number and she did not take my calls, now they keep on sending me automatic emails to ask me why I did not attend the viewing when they should send it to the person who was supposed to conduct the viewing and never showed up
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Posted 2 years ago
Let down twice by false buyers, no communication avoid
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Posted 2 years ago
Charge for this charge for that! With no communication from there team what so ever! Please I beg you do not use this company you will regret it
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Posted 2 years ago
Stay well away from this company. They took my flat offline and then I was told I took it off myself. After proving I didn’t through an online phone bill they still didn’t accept the blame. Honestly the worst company I’ve been with. Stay clear. TRUST ME
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Posted 2 years ago
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives about the house that were never mentioned when they wanted the business ! awful service, appalling business and a rip off. The sooner it's gone the better.
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Posted 2 years ago
My daughter has had the bad experience no good going through the whole trauma as it’s already been said many times on here there a scam company What I would like to say is there is a group on Facebook called Do not use purple bricks Someone on here in a comment asked if there were a group out there where we could take purple bricks to court then maybe there is Let’s all join the group there is so many bad reviews just like on here
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Posted 2 years ago
Would not use them again appalling service from when we instructed to putting it on market also not impressed we had to pay a further £60 for compliance checks which were then messed up through their incompetence. I had to chase everyday and got no where I am really upset on how this was handled. I got the impression nobody really knew what they were doing . Would love an explanation as to why there was this delay.
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Posted 2 years ago
Purplebricks almost doubled the monthly management charges for a fully managed let. The new charges are significantly higher than any other agent in the area. Never heard of such high charges from any agent I have spoken to. Gave me 10 days notice and then said I needed to pay the £600 termination fee if I wanted to move the management to a new agent. Now need to evict tenants and sell as these charges are simply too high. When I told them I had no option but to end the tenancy they said there was nothing they will do. If anyone uses them for Lettings please be aware that they think they can increase the agreed charges in the terms and conditions at any time and if you want to leave you need to pay the termination fee regardless. Purplebricks share price has dropped from £4 to 7p. Not surprised if they treat customers like this!
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Posted 2 years ago
Used them as a letting agent. They 'lost' their set of keys to the flat necessitating my having to change the locks to protect my tenant. They seem to think that having an office in Birmingham or Coventry offers acceptable levels of local service for properties in Leicester. It doesn't! They left the tenant with no hot water for six weeks - it was only by chance that I discovered they had done nothing about the repair. When chased about it they booked a gas fitter for a repair to an electric water heater! In the end I had to make the calls to correct that mistake! PB are really quite inept, despite charging more than some other agents. Won't bother using them again.
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Posted 2 years ago
ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS! If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and then discovered that they were not carrying out the 6 monthly inspections that they had promised. We waited 11 weeks for them to call out a plumber to a leak in the ceiling by which time the ceiling had been destroyed. We have had 4 different property managers over the 16 months, all of whom have been totally inadequate. They do not respond to emails or telephone calls. I have started sending a request almost daily and it takes an average of 17 days for a response. We asked them to increase the rent on our flat in October. They eventually agreed to do this and then we got a new property manager who said this had not been done. We want to cut all ties with Purplebricks as it is just too stressful and frustrating to try to chase them up time after time but they wanted £650 for us to end the contract. We have decided to evict the tenant and asked them to serve a Section 21 notice which we signed and they said had been done. I have just found out today, after chasing them for 2 weeks, that the notice has not been served! The level of service we have received has been abysmal. I have submitted two formal complaints and these are now with the Property Ombudsman. Please spare yourself the stress and frustration and choose another Agent.
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Posted 2 years ago
We made an offer on a property that we viewed and we never get and answer if the offer was accepted rejected or if they would like to negotiate. I sent an email to agent and a message to homeowner through Purple bricks page, but they all went silent and the house still on the market for sell.
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Posted 2 years ago
I have complained numerous times of their lack of service and ignorance towards my complaints. I then had to tell them that I need to terminate the agreement due to lack of trust and have to wait two months and pay them £600 for the trouble.
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Posted 2 years ago
Purplebricks encouraged me to let my flat out to a Canadian company. I'm now owed over a year's worth of rent and I'm having to go through the court process on my own as they have offered zero help. They also don't keep the property keys securely and would therefore be unable to help you in an emergency. Not to mention that their customer service is shocking. They now won't even let me exit the contract without charging a fee despite leaving me in a horribly stressful situation. Take it from me, just pay to use a half decent letting agent.
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Posted 2 years ago
Con artists hope they fail
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Posted 2 years ago
The agent seemed great and came back to us with answers quickly. It turns out now it's because she just made the answers up! The website clearly said that there was no onward chain. They wanted a quick sale. Great we thought- survey done, local checks done, found extension wasn't recent nor the boiler new either. The owners cannot 'move out whenever' and say they've never said there wasn't a chain. As others have said, you cannot get hold of the agents now- after a month or two they get paid their fee and they're off with zero accountability. We're now stuck having spent a fortune on getting to the point where we're ready to exchange. Mortgage offer likely to expire but zero we can do. At least with a high street agent you can pop in on them.
Purplebricks 1 star review on 6th February 2023
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Posted 2 years ago
I chose Purple Bricks after a positive experience of finding a tenant. Selling a property is whole other ball game. They are useless. They dont answer messages, don’t do as you ask. I asked that the for sale sign be placed on the main road as we live in a cul de sac. They put it in the front garden. The work I had to do for their solicitors was ridiculous. If I was selling conventionally I would not employ a solicitor until I had an offer on the property. My solicitor is in England I live in wales!! I might have to bite the bullet and change to a conventional estate agent in my vicinity. The guy who came to view the property was full of enthusiasm and that’s where it stopped. Do not use this company go to a local reputable agent instead
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Posted 2 years ago
A sale just collapsed as they had massively over valued the property(£40,000). This has cost in money and time. They are difficult to contact and everyone professionally i have engaged with holds this view.
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Posted 2 years ago
Purplebricks is rated 1.3 based on 582 reviews