Purplebricks Reviews

1.3 Rating 554 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 554 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Purplebricks Reviews

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

Visit Website

Write Your review

Tell us how Purplebricks made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Absolutely awful communication. Makes the whole process of moving house miserable as our sellers were buying with them. Had I known, I’d have thought twice about getting into this chain. Wish I could back out but it’s so late in the day.
Helpful Report
Posted 1 year ago
I had appointment nobody turned up so I wasted all my day I called them they said it's up to landlord but they did nothing
Helpful Report
Posted 1 year ago
Under no circumstances should anyone ever use Purplebricks. We have had a very unhappy experience with them and feel we have been lied to, misled and deceived by this company. Once you sign their contract they lose interest as they will get their money regardless of whether they sell your property or not. It is a con. Our so called expert managed to initiate very few viewings, left the company without telling us and was rude and dismissive when we asked for an explanation for the lack of viewings. They do not communicate, lack any customer service and are unprofessional.
Helpful Report
Posted 1 year ago
Totally disgusting! Within the first 10 days of hiring them the agent went on holiday and we missed viewings. The communication was awful and so stressful. I asked for a refund several times within the first 2 weeks and they refused! It was a disaster! I paid for an epc which never did, asking them countless times to do it, just a couple of weeks away now from exchanging and they still haven’t done it! Don’t use them!
Helpful Report
Posted 1 year ago
Had life delayed by the best part of a year, fiance has lost a great job opportunity. Purple Bricks insisted on the use of their solicitor list and all parties were guaranteed their monies except the customer sellers and buyers in the chain. Solicitor didn't lift a finger to deliver true due diligence and simply refused to communicate directly. Awful awful waste of money, time and life. Cold calculating callousness and venal greed.
Helpful Report
Posted 1 year ago
BEWARE PURPLE BRICKS. Quite possibly the worst company I have ever had the displeasure to deal with. I will not go into their appalling customer service as will only be duplicating thousands of other reviews As I said beware. If you opt for the pay on sale and completion option don’t you dare take your property off the market with them however dissatisfied you are with the service you receive. If you do the fee will be taken by the financial company they sell the debt too as soon as an offer has been received whether you accept it or not, within 7 days. They do send an e mail telling you this is going to happen and offering an easy payment option over 12 months but whatever you do don’t miss the e mail. I did miss said e mail, the payment was taken and that left me unable to pay my own mortgage for that particular month (the property I am selling I inherited from my late parents). I contacted the financial company explained the situation and asked whether they could refund the fee and let me revert to the easy payment option. No chance. No understanding no flexibility no help no option to speak to a manager, nothing. The payment was taken in accordance with the service agreement so despite the fact I have been placed in serious financial difficulty and will have to default on my mortgage no help available. Not illegal but highly unethical especially in these difficult times. So if you are selling a property go to any traditional estate agents or even Bodge it and Sod Them before Purple Bricks. Something really needs to be done about the business practices of this appalling company.
Helpful Report
Posted 1 year ago
Arrange appointments then do notturn up, disgusting customer service
Helpful Report
Posted 1 year ago
1st appt was not honoured. 2nd appt to see Andrew was no show. 10+ mins on phone to PB. Seems "Sheena" was coming to reception then a Mark? "Sheena" was the person looking after sales at HALLCROFT FISHERIES RETFORD" and asked us into office but knew nothing of our appt. Asked what she should do? Turns out the property was not £120k but now £190k (yes 70k more) as no adverts with Purple Bricks been updated since Jan. Just baiting the public. also the 2nd hand ones did not exist in the window either. AVOID THIS AD AND THIS WOMAN AND PURPLE BRICKS. A very frustrating waste of our time. Frankly could not organise anything and no professionalism nor the telling of the truth. Never again.
Helpful Report
Posted 1 year ago
Absolutely no sense of customer service. Having had an offer on my property quickly, when thing's got tricky as they do, PB were nowhere in sight. Absolutely appalling, no sense of urgency, wouldn't pick up the phone even when I threated to pull out. Don't use them at any cost. Use a service that actually cares be about you and your sale
Helpful Report
Posted 1 year ago
Without a doubt one of the worst estate agents on the market, they do what they can to actively promote the Purplebricks brand on tv and via online advertising, but their marketing of your property is abysmal. We were unfortunate enough to have an agent assigned to us by the name of Emma James, who is both unhelpful, patronising and completely disinterested in her clients. I would recommend to anybody thinking of using Purplebricks to think again and opt for the traditional high street estate agent who are motivated to sell your house via commission rather than a salaried employee who could not care less when she has your money and simply tries to undersell your property with a low valuation for a quick sale.
Helpful Report
Posted 1 year ago
Total disaster from the start. Still trying to resolve the issue. If you're reading this Do Not use them. Get yourself a reputable estate agent
Helpful Report
Posted 1 year ago
Had a purple bricks representative come to value my property this Thursday morning. I informed him I was having a few other valuations and would be making my decision about which agent to instruct the following Monday. A few hours later he called me to let me know that he had contacted someone he knows to be looking for a property in the area, told him the location and details and had given him his valuation price and that the person wanted to view the place as soon as possible. I was absolutely stunned. I had been absolutely clear that I was not instructing an agent until the following week. I also felt his valuation was wrong and that he seemed less informed about our area then some of the other agents I had recently spoken to, so I would never have chosen him. Also, our house is the only detached house on our street - which means if he gave this person the details, even without the number, they know what house it is. And that just made me really uncomfortable. I asked him to call back whoever he had spoken to and inform them that the house is not for sale and that purple bricks would not be the selling agents. He was, predictably, rude and patronising when I explained why it had alarmed me so much that he had taken this bizarre liberty. I think he thought I was stupid. I’ve bought and sold 3 houses. I’ve never encountered such shockingly dubious and arrogant behaviour. Um, yeah, I would avoid.
Helpful Report
Posted 1 year ago
Worst company I ever had to deal with. I listed my house with them because the agent seemed very active and witty. The second I listed the house, the agent disappeared. Despite multiple messages and calls, he never replied. We had no viewings or messages about the house for over a month. We then listed it someone else and sold straight away. Seriously, avoid!
Helpful Report
Posted 1 year ago
We’re with this agency from october 2021 and honestly it was huge mistake…. We should first check reviews before we moved to one of houses which they “manage”….. We offered £150 a month more then they was asking bcoz we have dogs and was hard to find house who accept dogs. From first day everything was bad from one guy who was late 2 hours with the keys, he was extremely sick and his tears was full of tears bcoz of it (it was still covid everywhere). He was without mask and he didn’t keep a space from us and our small kids. We was extremely sick for one week after that day…. Later our every raport about faulty electricity (we found out in first days), broken fence and everything else was ignored…. It’s already July and we’re asking for all repairs from october but nothing is done. They just take rent and ignore us… We don’t have a chance even inform a real owner of this house how purple bricks is making our life hard here and probably he will never know the truth why we will finish contract soon and run away from this agency. We informed council about everything but as we know…. Council is also ignored by them…. Now we’re going with them to court bcoz we have enough…. From around 2 weeks we have serious problems with ants coming from the floor and walls. The only what purple bricks said is that we should buy some poison for £3 to kill it… we said we have kids and dogs here but they said that professional help will cost them £200 and…. Now they just ignore us…. The problem with ants is that much serious that they’re everywhere, they walk on my 2 years old daughter stuff, they walk on us, on our food etc etc. Everyday is more and more of them… Here you can see what we have when purple bricks want’s to save money….. This is only only one of few big problems with this house and…. They just don’t care. Just pay rent and enjoy whatever is going on with this house 🙄 I never didn’t seen agency that much don’t caring about their houses….
Helpful Report
Posted 1 year ago
AVOID!!! At all costs. They were awful throughout my purchase. They didn’t show up for viewings arranged, then when they did brought their child! Didn’t answer calls. Pressured me within 30 minutes of having an offer accepted for my statements etc at 8.30pm at night. Then shared my PERSONAL BANK DETAILS with the seller who nearly pulled out of the sale after learning my deposit amount and saying my funds were short. Logged complaint and despite chasing heard nothing back about the breach! Promised a £25 cheque which never arrived either. A joke from start to finish!!
Helpful Report
Posted 1 year ago
Only put 1 as I can't put zero. What an absolute joke of a company!! We are currently 5 months into buying a house and they are only just asking us for compliance that should have been done before the house was taken off the market 5 months ago. Will not discuss the sale of the house with us, even though we are the ones buying the house!! Ring them and they just pass you from one place to another saying they aren't the right department. Absolutely unacceptable service for something this important. DO NOT USE. CANT EXPRESS THIS ENOUGH!!! We are the buyer's not the seller but I'd strongly advise not to use these for selling your house and do not buy from them. Never known anything like it!!
Helpful Report
Posted 1 year ago
Poor communication , rude total nonsense of a agent avoid at all costs they do not achieve you a price, also offering on a property and no form of proper communication! Shocked to see something like this to be running stick to main estate agents not this con! Huddersfield area
Helpful Report
Posted 1 year ago
Poor experience using PurpleBricks to sell 2 properties. For one they assigned a solicitors to the buyers who were totally incompetent. Initial work is fine with setup of adverts, but their local agents are not interested in any customer service after clinching the sale. Would not recommend them. They are cheaper than high street agents but you get what you pay for.
Helpful Report
Posted 1 year ago
Absolutely appalling company set up, my son has been a model tenant for nearly 3 years, house being sold so he has had to move out, all done in a proper fashion, they are holding on to his deposit return, he has made numerous phone calls, been passed from person to person, excuse after excuse, they have put the phone down on him, the staff are extremely rude, unprofessional and totally dishonest. Staffordshire
Helpful Report
Posted 1 year ago
can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it on the market, that was the last I ever heard from purple bricks, not one single phone call, message, nothing, I completed my house move on Wednesday without any contact from purple bricks at all. David never got back to any of the other estate agents that tried to call him about offers on my home, which ment I lost out on a house I loved. I would not recommend anyone to use purple bricks, they take ur money and run, I've still not heard a thing from anyone, I'd never use them again.
Helpful Report
Posted 1 year ago
Purplebricks is rated 1.3 based on 554 reviews