“I do not live in Liverpool and I have attended the viewing but the person who was supposed to show me the property never showed up, I called the customer services who has given me her phone number and she did not take my calls, now they keep on sending me automatic emails to ask me why I did not attend the viewing when they should send it to the person who was supposed to conduct the viewing and never showed up”
“Stay well away from this company. They took my flat offline and then I was told I took it off myself. After proving I didn’t through an online phone bill they still didn’t accept the blame. Honestly the worst company I’ve been with. Stay clear. TRUST ME”
“Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives about the house that were never mentioned when they wanted the business !
awful service, appalling business and a rip off. The sooner it's gone the better.”
“My daughter has had the bad experience no good going through the whole trauma as it’s already been said many times on here there a scam company
What I would like to say is there is a group on Facebook called Do not use purple bricks
Someone on here in a comment asked if there were a group out there where we could take purple bricks to court then maybe there is
Let’s all join the group there is so many bad reviews just like on here”
“Would not use them again appalling service from when we instructed to putting it on market also not impressed we had to pay a further £60 for compliance checks which were then messed up through their incompetence. I had to chase everyday and got no where I am really upset on how this was handled. I got the impression nobody really knew what they were doing . Would love an explanation as to why there was this delay.”
“Purplebricks almost doubled the monthly management charges for a fully managed let. The new charges are significantly higher than any other agent in the area. Never heard of such high charges from any agent I have spoken to. Gave me 10 days notice and then said I needed to pay the £600 termination fee if I wanted to move the management to a new agent. Now need to evict tenants and sell as these charges are simply too high. When I told them I had no option but to end the tenancy they said there was nothing they will do. If anyone uses them for Lettings please be aware that they think they can increase the agreed charges in the terms and conditions at any time and if you want to leave you need to pay the termination fee regardless. Purplebricks share price has dropped from £4 to 7p. Not surprised if they treat customers like this!”
“Used them as a letting agent.
They 'lost' their set of keys to the flat necessitating my having to change the locks to protect my tenant.
They seem to think that having an office in Birmingham or Coventry offers acceptable levels of local service for properties in Leicester. It doesn't!
They left the tenant with no hot water for six weeks - it was only by chance that I discovered they had done nothing about the repair. When chased about it they booked a gas fitter for a repair to an electric water heater! In the end I had to make the calls to correct that mistake!
PB are really quite inept, despite charging more than some other agents. Won't bother using them again.”
“ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS!
If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and then discovered that they were not carrying out the 6 monthly inspections that they had promised. We waited 11 weeks for them to call out a plumber to a leak in the ceiling by which time the ceiling had been destroyed. We have had 4 different property managers over the 16 months, all of whom have been totally inadequate. They do not respond to emails or telephone calls. I have started sending a request almost daily and it takes an average of 17 days for a response. We asked them to increase the rent on our flat in October. They eventually agreed to do this and then we got a new property manager who said this had not been done. We want to cut all ties with Purplebricks as it is just too stressful and frustrating to try to chase them up time after time but they wanted £650 for us to end the contract. We have decided to evict the tenant and asked them to serve a Section 21 notice which we signed and they said had been done. I have just found out today, after chasing them for 2 weeks, that the notice has not been served! The level of service we have received has been abysmal. I have submitted two formal complaints and these are now with the Property Ombudsman. Please spare yourself the stress and frustration and choose another Agent.”
“We made an offer on a property that we viewed and we never get and answer if the offer was accepted rejected or if they would like to negotiate. I sent an email to agent and a message to homeowner through Purple bricks page, but they all went silent and the house still on the market for sell.”
“I have complained numerous times of their lack of service and ignorance towards my complaints.
I then had to tell them that I need to terminate the agreement due to lack of trust and have to wait two months and pay them £600 for the trouble.”
“Purplebricks encouraged me to let my flat out to a Canadian company. I'm now owed over a year's worth of rent and I'm having to go through the court process on my own as they have offered zero help. They also don't keep the property keys securely and would therefore be unable to help you in an emergency. Not to mention that their customer service is shocking. They now won't even let me exit the contract without charging a fee despite leaving me in a horribly stressful situation. Take it from me, just pay to use a half decent letting agent.”
“The agent seemed great and came back to us with answers quickly. It turns out now it's because she just made the answers up!
The website clearly said that there was no onward chain. They wanted a quick sale. Great we thought- survey done, local checks done, found extension wasn't recent nor the boiler new either.
The owners cannot 'move out whenever' and say they've never said there wasn't a chain.
As others have said, you cannot get hold of the agents now- after a month or two they get paid their fee and they're off with zero accountability.
We're now stuck having spent a fortune on getting to the point where we're ready to exchange. Mortgage offer likely to expire but zero we can do.
At least with a high street agent you can pop in on them.”
“I chose Purple Bricks after a positive experience of finding a tenant. Selling a property is whole other ball game. They are useless. They dont answer messages, don’t do as you ask. I asked that the for sale sign be placed on the main road as we live in a cul de sac. They put it in the front garden. The work I had to do for their solicitors was ridiculous. If I was selling conventionally I would not employ a solicitor until I had an offer on the property. My solicitor is in England I live in wales!! I might have to bite the bullet and change to a conventional estate agent in my vicinity. The guy who came to view the property was full of enthusiasm and that’s where it stopped. Do not use this company go to a local reputable agent instead”
“A sale just collapsed as they had massively over valued the property(£40,000). This has cost in money and time. They are difficult to contact and everyone professionally i have engaged with holds this view.”
“My first experience of selling a property, I couldn’t have chosen a worse company! Initial meeting went well but as soon as we signed on the line it was downhill from there! The agent we initially signed with was impossible to get a hold off, and when you did there was always an excuse. After a few months Purple Bricks got in touch to say she had left and we had a new agent. After a month of hearing nothing from said agent we contacted them to find out there had been a “misunderstanding “ and that the agent would be in touch. So we are now 5 months in, 2 agents down. All the while the house is sat on a website with any potential buyers thinking that there must be an issue with the property. What other reason would there be for it to be in the market for such a long time. Besides the small matter of losing the keys to the property they were entrusted with for viewings (we chose not to be home while viewings took place) the new agent seemed to be off to a better start. He updated the pictures as he couldn’t believe how poor the initial ones were. In the first few weeks there were several viewing appointments made, some of them even showed up. The fed back was that the viewers were interested in the property but there were no actual offers. More viewings were arranged every few weeks but more often than not were cancelled at the last minute. We began to wonder these appointment’s were made by the agency just to look like they were still creating interest in the property but of course any suggestion of this would have been denied. 12 months in and now the only interested buyers were buy to let investors who wait on the sidelines to swoop in with a low ball offer. There were more than a few of them. Along comes an update to the app where we could now view anyone who arranged a viewing, previously we could only see it after an appointment was confirmed by the agent. Sadly despite having paid for the agent to show viewers the property it did not inform the agent of the appointment. Little did we know this would be the best thing to happen. My husband showed the last viewer around the house as the agent had not been alerted to it, and by the end of the week we had an offer! For the full asking price. In total it took 15 months to get our house sold from the minute we signed up with them. In my initial meet with the first agent she couldn’t stress enough how “stress free” my experience would be,how wrong could she be! I would never recommend this company to anyone! Quite the opposite.”
“Avoid at all cost, my property was listed as 'under offer' for a few weeks and heard nothing from any agents regarding this. Then to top it off when I took my home off the market they still wanted the full amount! Tried to contact the Agent who ignored my calls & texts! what happened to the no sale no fee we was told! Wouldn't mind paying the advertising fee but as for the agents... not a chance, none of them interested.”
