Quality Garden Supplies Ltd Reviews

Name: Quality Garden Supplies Ltd
Address: 30 High Street, Eccleshall
Rating: 3.47

3.5 Rating 149 Reviews

59 %

of reviewers recommend Quality Garden Supplies Ltd

3.5

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01785 850 653

Email:

info@qualitygardensupplies.co.uk

Location:

30 High Street
Eccleshall
ST21 6BZ

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Quality Garden Supplies Ltd 5 star review on 2nd October 2022

Andrew Pratt

Anonymous

Anonymous // 01/01/2019

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“Delivery spot on time and quality seems quite good.”

Helpful Report

Posted 8 years ago

“Good website easy to order things from it, the delivery driver was a great, 10 out of 10, top bloke. There was a problem with the delivery date and my item wasn't delivered on the day it was suppose to be delivered on. I phoned the customer service team and was told they would look into it and get back to me. After waiting most of the day they didn't call so I had to phone them back and all they really said was it was a system error and had to arrange another date, no real apology for the inconvenience. All in all the customer service was lacking and tainted the experience and as a result would think twice before ordering from them again, shame because the products not bad.”

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Posted 8 years ago

“The delivery driver was not helpful at all. My gardener started unloading the soil and found a whole slab inside one of the bags. Not very happy”

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Posted 8 years ago

“Paid for next day delivery and had to wait a week. Made four phone calls related to delivery nobody bothered to ring back also emailed and requested a call was told delivery would be Wednesday still didn't arrive materials delivery Thursday and was not informed about delivery”

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Posted 8 years ago

“Delivery as arranged. Helpful delivery driver. Good quality soil in sturdy hippo bag.”

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Posted 8 years ago

“Soil arrived within the specified time and was of good quality.”

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Posted 8 years ago

“Great product and great delivery - but their order system is appalling! 5 telephone calls, 3 messages and two emails and I've still had no response! Have they gone out of business?!!”

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Posted 8 years ago

“We have the heaviest of clay soils here in Northumberland, but we dug out as much as possible and replaced it with border top soil ! What a difference, lovely friable soil, no ore red clumps of mud, and everything in my garden is growing beautifully, recommend it to anyone.”

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Posted 8 years ago

“I wanted 2 tonnes of topsoil, our local supplier had a minimum 3 tonne delivery so looked on the net for an alternative. QGS came up on the search and although the price was nearly as high as the local suppliers 3 tonnes, I went with them (rather than have too much soil to get rid of). The service was excellent, the delivery turned up on the day I requested, the driver couldn't have been more pleasant or helpful, the topsoil seemed like excellent quality, very well graded, no lumps or stones (the plants will be the real teller). I have ordered some earth worms to put in the beds (as they were started from scratch). I have no hesitation in recommending this product.”

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Posted 8 years ago

“Very helpful staff when I telephoned. They were quick to problem solve for us when we needed help with the order. Delivery was very efficient and delivery man extremely polite and helpful. Products were just what we wanted. Thank you very much.”

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Posted 8 years ago

“Excellent quality topsoil. Easy to order. Delivery as described and trackable.”

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Posted 8 years ago

“The whole process was stress free and the delivered topsoil for delivered on time and appeared to be very good quality. One small niggle was that I ordered 5 tonnes of one type of topsoil and 1 tonne of a different type however there was nothing on the bags to distinguish which was which. Overall very pleased so have now ordered some turf.”

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Posted 8 years ago

“Customer Service is terrible. On the website, it reads: "We can deliver most of our garden and landscape supplies next day any where in the country!" Aye, right. Try 8 days. To the middle of a city. It was going to be 6 days, but they mislabelled the pallets. What happens when they fail to deliver? Nothing. No phone call, no email. They just wait until you chase them up. So the next day, they re-send the shipment overnight. That makes it 8 days since ordering some bags of dirt, which should be a dead simple delivery. When the shipment arrives, the delivery driver calls and tells me he needs my help to unload because he can't move the 1-tonne pallets on his own. You've GOTTA be joking me. I'm at work, not home, and I can't just leave. SO HE REFUSES TO DELIVER. And then the staff at QGS start arguing with me about whether the haulier is capable of delivering. They tell me, look, we do this 100 times a week. That's grand, luv, but I'm simply relaying the message from the haulier -- they loaded a truck with heavy pallets and didn't have any way of removing it at the other end! These people are utter hell to deal with. Avoid.”

Helpful Report

Posted 8 years ago

“Quality of the soil was fair for leveling my lawn against a new retaining wall. Unfortunate that the delivery came at the end of the day (6pm) despite ordering next day delivery two days before (albeit after 1pm). Driver was helpful though and made an effort to place the bags in the most convenient location.”

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Posted 8 years ago

“Quality top soil, not too dry.”

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Posted 8 years ago

“Excellent quality soil. Delivery within four days as stated.”

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Posted 8 years ago

“Great quality product!, easy order tracking and speedy delivery.. would definitely recommend!!”

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Posted 8 years ago

“Very good quality soil.”

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Posted 8 years ago

“Absolutely dreadful service. I paid for next day delivery waited in all day rang call centre 3 times to find out what was happening. At 4pm was told it was not going to be delivered. I was told on each occasion I would be called back and was not. My compensation was that i was reimbursed the £25 next day delivery charge. This was not reimbursed and I had to chase and am still waiting to see what happens. When delivery turned up it was wrong i ordered 2 ton and only 1 ton arrived.Again i have had to ask to be reimbursed and amm waiting to see what happens. No hint of apology and the goodwill gesture was to reimburse £25 for next day delivery which i haven't had. Dreadful Dreadful service and complete waste of my time”

Helpful Report

Posted 8 years ago

“Easy to use website, excellent quality topsoil, delivered very promptly.”

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Posted 8 years ago

Quality Garden Supplies Ltd is rated 3.5 based on 149 reviews