Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve placed more than one order. I’ve received the last items I ordered but not the first order which included stockings for Christopher and Kelly. I ordered 3 music boxes received 2 but first one ordered not received. I don’t understand especially the stockings which I actually need tomorrow. Emma Donald received but Christopher and Kelly still not here. I like what I’ve received but I’ll be embarrassed that I have nothing for 2 people. Just don’t know why the first order is the one missing important items. Help”

Helpful Report

Posted 2 years ago

“The quality of the bamboo utensil holder was very well made! I love how the engraving turned out for my mother- in-law!”

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Posted 2 years ago

“I ordered items on Nov. 29th and finally received Dec. 21st. Had to change the address where to deliver as I already missed giving out the first 15 of my gifts. Customer service did respond but never was able to give an update as to when the items would be shipped. They were designed, but they didn't have enough help in the shipping and handling department! Items were finished being made, no one available to ship, once shipped, received pretty fast.”

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Posted 2 years ago

“The products are nice, BUT I received the wrong pillowcase with the wrong pattern and the wrong name printed on it!!! Also. I ordered 2 inserts and never received them!! Unacceptable. I sent an email explaining it. No reply yet. Please make it right.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Fast service”

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Posted 2 years ago

“The luggage tags did not have the large monogram letter on them when they were delivered. These were supposed to be gifts for Christmas for two people.”

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Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“OMG unbelievably perfect! It all looks so very expensive and to think I didn't even have to spend 20.00 for each item. I LOVE THEM ALL!!”

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Posted 2 years ago

“Very pleased. Have order many times and will continue to return”

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Posted 2 years ago

“Great products Not enough customer service Hours should have been extended during specials and holidays One order was messed up - still missing 4 items and received one for someone else One order was missing 2 pieces. Unable to discuss with customer service. Calls are not returned. Listening to the robotic answering machine is cold and indifferent. You do not honor your rushed shipping rates. Paid for but never receive. Told you were out of stock - Amazing that orders were still being taken. Problem is not products but service.”

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Posted 2 years ago

“Price, quality and delivery! Plus unusual monogrammed gifts to pick.”

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Posted 2 years ago

“Shipping was fast! Nice material and printing looks great!”

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Posted 2 years ago

“The message and personalization should be deeper etched in the wood.”

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Posted 2 years ago

“Happy about it as always but more happy about fast it got to me”

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Posted 2 years ago

“Honestly, this is a rating for your business practices, not your products. The products are amazing and a great value. The problem is when you promise 5-8 business days, and I ordered November 28, but didn't receive the order until December 21. I am an elementary school administrator and our district closed on December 16 for the holidays. All 30 items in my order were staff gifts, and they are not going to get them until we return from winter break now, as I am out of the area, too, and had a neighbor pick up the box for me. It was a very easy website to use, and I love your products, but I am very disappointed with the execution of my order.”

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Posted 2 years ago

“I have tried all day yesterday and today to reach this company. I received my order and two of the pieces weren't correct. I'm still awaiting contact from the company!”

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Posted 2 years ago

Our apologies, but the board you received were produced based on the personalization details you sent. It is possible that your device has an autocorrect feature that made the change. When we checked, you have submitted the bottom line personalization as "Eat. 2008".

Posted 2 years ago

“Beautiful and good quality”

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Posted 2 years ago

“The quality of the hand towel is terrible. I will not be ordering from your site again.”

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Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I like the product but don't like paying for shipping”

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Posted 2 years ago

“The products turned out great. But they were very late. Took almost a month to receive so that is why the three stars. It messed up our gift giving.”

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Posted 2 years ago

“Very pleased with all the items I bought.”

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Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews