Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

“Their products are great. Communication is terrible. Packaging of items are done fabulous. Getting your orders in a timely manner is horrible.”

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Posted 2 years ago

“Awesome products! Love my personalized cutting boards and Christmas Stockings!”

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Posted 2 years ago

“I am missing two items.....and it was extremely late. So disappointed.”

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Posted 2 years ago

We are sorry to hear that you are missing two Personalized Holiday Tea Towels from your order. We will request for it to be made and sent to you as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“This is the second time that I have ordered the reusable bags and though I am very happy with the quality of these they are a lot nicer than those previously purchased! The graphics on the reordered bags is more vibrant and clearly a better quality than the first bags ordered! The newer bag is also SMALLER than the first bags. Not happy with the new one because it’s smaller and the recipients know it. Thanks for not getting the bags here on time and ruining the use of the bags because they’re smaller!😡”

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Posted 2 years ago

“This was a gift for my husband. Shipping took longer than expected but the quality and material is really well made. Very strong and durable, has 2 inside pockets and pockets on the outside too. My wears a size 14 shoes and the shoes fit inside fine. He loved it!”

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Posted 2 years ago

“I placed my Christmas order in November & received a confirmation email. It never arrived for Christmas after several emails I sent . Finally they responded but I had to rebuy the gifts here in town. It was time consuming. But in the end they reimbursed me and all was well. Today I’ll deliver my Qualtry gifts. They are nice, as always!”

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Posted 2 years ago

“I made a mistake and forgot on one board to put the s at the end of the last name. It came as Souza not Souzas They look okay the other ones.”

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Posted 2 years ago

“I really like it, but the ink is not even.”

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Posted 2 years ago

“Was very easy and turned out perfectly. Wish I would have paid to upgrade the size but very very nice”

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Posted 2 years ago

“Usually I am happy, but my last purchase I was not happy.”

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Posted 2 years ago

“They made pretty good Christmas gifts.”

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Posted 2 years ago

“I ordered on December 10, was told 2-6 days delivery. Plenty of time for Christmas I thought. I received notice of delivery was now December 28. That date came and went. Finally on January 4 I cancelled my order and asked for a full refund. The next day I received my order . Box was damaged.”

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Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Ordered before. This order was for Christmas and never received. I won’t order again”

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Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“In the past I have been very impressed with the quality of products I have ordered and their shipping times, but not so much this time. My order took 3+ weeks to arrive after ordering. (One item was for Christmas and my order didn’t arrive until 01/06/2023.) I also ordered a metal book mark and the edges could easily cut your fingers and lastly I bought a dog collar with embroidered name and phone number. The embroidery was off just a bit. (I previously ordered a collar for my other dog and it was very precise.)”

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Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I purchased well before Christmas and paid for express shipping-The gift did not arrive for Christmas- I was told it would be shipped on 1/2 - my relative was out of town!”

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Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Products are good , however , customer service was not good this time .. my priority order was not given priority status , judging by its very tardy delivery! I’ve sent several emails requesting that my $9.99 fee be reimbursed or credited , but I’ve gotten no response ..”

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Posted 2 years ago

“I was very impressed with the quality of product. I ordered on 12/12 and paid for rush but didn’t get it until 1/5 nor received communication from Qualtry. Everything I’ve ordered has been above expectations.”

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Posted 2 years ago

“I like my items but I received them 2 weeks after Christmas. I understand the labor shortage but I had paid for priority processing (which was refunded).”

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Posted 2 years ago

“Most of my order was correct but I am missing 2 throw pillow inserts and one of the wallets I ordered has the wrong initials. The initials should be JRL not KRL.”

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Posted 2 years ago

“My Xmas order arrived on Jan 5th!!!! Need I say more? I will NEVER order from this company again!!! My gifts were for some of my kids!!!!!”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Qualtry Reviews