Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

“Arrived on time and just as expected!”

Posted 2 years ago

“I love the products but the purchase process thru Groupon was unnecessarily difficult and cumbersome. Also, padding the bill for shipping the way it was applied was ridiculous. It stopped me from buying anything further from Qualtry. I remember a similar experience a few years ago. I thought I recognized your name during the purchase. Now I know I did and regrettably, did not listen to my instincts and avoid the purchase.”

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Posted 2 years ago

“There were 2 major issues with my order that was shipped. It was a Gift for a co-worker as her retirement gift. 1. The Order only shipped one item, when my order had 2 items to be shipped. 2. There was a note entered online which is an option while checking out, the person this was shipped never got the note, due to which she never knew from whom it was as a gift.”

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Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Love the collar I bought for my dog, but it's much too big. I ordered a size small and it is more than double long for my pooch. I wish measurements were easier to find on the website so I would've known what size to order. I'm not sure I can return it, since it was a custom order?”

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Posted 2 years ago

“Better than I expected”

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Posted 2 years ago

“I wasn't pleased with them this year but had ordered many things in the past.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. Our customer service team already reach out to you regarding the matter and provided a resolution. Once again, we apologize for any inconvenience.

Posted 2 years ago

“I ordered on November 16, 2002 . I. After three weeks I started to inquire as to when I might receive the package. I received an email that stated they were working on it and it was almost finished and I should be hearing from them soon after five weeks I am quired again. I never got a response from this company The week of Christmas which I was counting on these presents. I’ve emailed and I called numerous times. I never heard from the company. I finally heard from them two days after Christmas. I received my order on January 10 after ordering on November 16. This was very disappointing . I’m not sure I will ever use this company again.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. Rest assured that this is normally not the case and we totally understand your disappointment. Rest assured that we'll do better in the future.

Posted 2 years ago

“I placed an order for one item on December 4, which was part of a Christmas gift, and I just received it yesterday January 12th”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. Rest assured that this is normally not the case and we totally understand your disappointment. Rest assured that we'll do better in the future.

Posted 2 years ago

“Very pleased with the personalized sacks. Can't wait to have them under the tree for Christmas next year!”

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Posted 2 years ago

“Nice bamboo chopping board”

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Posted 2 years ago

“I wish they stayed somewhere the initials need to be in the order you want them on the product and not in order of the names. The large center initial on these is the middle name initial now.”

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Posted 2 years ago

“I have been using Qualtry for the past several years and have always been impressed with their products. I have given dozens out as gifts and everyone loves them. Customer service is top notch!”

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Posted 2 years ago

“I absolutely love ordering personalized gifts through Qualtry! I have ordered several times over the last few years and every product has been great quality! Will continue to order!”

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Posted 2 years ago

“While I like the items VERY much, the shipping timeline has now TWICE ruined giving the gift on time. VERY disappointing.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. Rest assured that this is normally not the case and we totally understand your disappointment. Rest assured that we'll do better in the future.

Posted 2 years ago

“Great quality and pretty colors”

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Posted 2 years ago

“The sale prices were great. This was my first purchase (Christmas gifts) with Qualtry. My manager had purchased some items and brought them for me to see. I fell in love with the cutting board. Unfortunately, I had a bad experience with getting my order and being able to speak with someone about my order. I placed my order on 12/10/22, and attempted to contact the company the following Monday because I wanted to make sure I had placed the order correctly for the Beanie sets. I called the contact number 10 times and called continuously for the next three weeks. I was never able to interact with anyone via the two telephone numbers I had or the chat on the website. My order finally came on January 3rd. Because of the prices and quality, I will may give Qualtry another try in the future.”

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Posted 2 years ago

“I ordered two custom pillow cases and two pillow inserts. Pillow cases have black lines going through the image like the ink was running out of a printer. I only received 1 of the two pillow inserts and it is the flattest pillow imaginable. Items were supposed to be delivered before Christmas. I didn’t receive my order until January 10th. Threw them right in the trash. Very disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Took awhile to get here but great quality.”

Helpful Report

Posted 2 years ago

“I am relatively pleased with the quality of all items in this order with the exception of one item: QUAL1037 - The personalized cutting board for The Sabbs. It is very thin and the last line is off-centered. See photo.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Qualtry Reviews

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