Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,028 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always been pleased with my purchases & your shipping. This time I’m disappointed with delivery. I placed my order on November 15 & just received most items on December 27 & 30. I’m still waiting on one item.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders and delayed shipments of raw materials from our suppliers. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Sipping was the biggest disappointment I would never have ordered if I knew how late and unsure of date delivery was. When delivery was for Saturday I missed family events waiting for shipment. Bad call on my part. The personalized items correct in spelling etc. some not as nice, as pictured Inscriptions not as dark ( hard to read ) on some wood items. I did get in on Christmas deals so I was fine with items.”

Helpful Report

Posted 2 years ago

“items arrived late as well as glass broken”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I still havent recieved my order and i paid a rush charge where is my order”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“Ordered Christmas Gifts mid-December with a delivery date of 12/23/22; I was notified on 12/21/22, gifts would not be delivered until 12/28/22.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“I do not usually write reviews, but must admit I'm disappointed. For starters, late in the game, you did write and say my order would arrive Dec. 29. I thought well surely not (I ordered like NOV 20 something. I assumed it would come before Xmas. It did not. The gifts obviously were Xmas presents. My relatives were here from Virginia, maryland & Pittsburgh. I was not able to give them the gifts on Dec. 29 (they arrived on the 28th - AFTER the HOLIDAY). I'm disappointed. I do not even know what to do with the Xmas pillows. They have no good to us now, as in 1 year we could have more or less names that would be correct on the pillows. I would like to return them. Also, I ordered 2 infant hats (Kids); 1 was in grey and the other in Blue. Stitching was done correctly, but the grey hat was LARGE for the child, the BLUE HAT was small that it won't fit on the 19 month old toddler. There is a big difference in the hat. I can not use the BLUE one. Another was the glass photo ornament. I ordered it for my sister in VA who would be visiting. She left day after Xmas, no present. I need to return some of these items. Let me know. I certainly hope I do not have to pay to ship them back.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“The wine-shaped boards were of great quality and a wonderful gift.”

Helpful Report

Posted 2 years ago

“Loved all the items purchased, journals, scratch pads, luggage tags, toiletries bags!!”

Helpful Report

Posted 2 years ago

“I paid an extra $10 dollars for “priority processing” and was told it would be delivered no later than 12/22/22. Unfortunately, I got the merchandise on 12/27/22 so my niece didn’t get her gift on Christmas.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We totally understand your disappointment and we are looking forward to making it up to you in the future.

Posted 2 years ago

“To who am I concern; I just received my packed and it's damaged. I opened it and the wooden board is cracked in two pieces. I'm very upset. I believe if it would of been labeled handle with care or fragile on the out side of the packaging it would not of broken. I need a replacement board please.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“So disappointed! I received the complete wrong order! My name was on the outside label of the box, but another complete order was inside the box! I tried to reach out via telephone and email, and it was very hard to get a hold of anyone!”

Helpful Report

Posted 2 years ago

Hello Grace, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“Ordered abs paid extra to have items delivered after Christmas. Very disappointed. Will not purchase again.”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I would have given them 5 stars but I bought all Christmas items a month before Christmas and got them 4 days after Christmas. There was no indication that they wouldn't make it by the Dec 25th date.”

Helpful Report

Posted 2 years ago

“I ordered items for Christmas on 12/10 and was supposed to get them in time for Christmas. I paid $16.77 for shipping even and did not receive my items until 12/28. I feel this is unacceptable! I will not be recommending your company. And I messaged you guys to see when the items were coming and never got a response.”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“The worst customer service!! Ordered many items for Christmas gifts in early November and STILL HAVE NOT RECEIVED!”

Helpful Report

Posted 2 years ago

We are sorry to hear about experience. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Surprised how long it took to ship despite the outrageous shipping fee. No status update until I reached out 3 weeks after I ordered. Customer Service said they would upgrade to free shipping and have not received refund yet.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“We have been loyal customers to Qualtry for years now, and this was our first negative experience with a Qualtry purchase. I submitted an order at Thanksgiving, consisting primarily of personalized holiday, serving boards for teachers at a local elementary school and bags from Santa for my kids. The entire order was delivered after Christmas, so I did not have any gifts for teachers. Since they are personalized for holiday and designated with this year, it will be embarrassing to give them after the holiday has passed. Of course, the Santa bags could not be used, and the top one is stained with what looks like either food or bodily waste. Maybe I could wash it, but that was pretty disgusting.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Did not get a chance to use item as it took longer than promised to arrive. Was ordered on Black Friday and did not receive until after Christmas and was going to be a Christmas present to our kids.”

Helpful Report

Posted 2 years ago

“I bought pillow covers and pillows - They were Beautiful I bought ( 2 ) bread boards - The color was nothing like the picture - The board is too yellow, in color - The photo showed a dark board - I am unhappy with that color and would have never ordered it.”

Helpful Report

Posted 2 years ago

“Fast shipping and excellent product!”

Helpful Report

Posted 2 years ago

Qualtry is rated 4.0 based on 2,028 reviews