Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,028 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered in early December and the products we ordered was late for Xmas! Not happy. Never had an issue in the past! What happened ? Also one of the customized items used a grey color on a dark green travel mug and you can barely see the logo. Poor quality.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I placed my order on November 25 and it arrived on December 28. This order was Christmas gifts that I no longer needed on December 28. And, if that weren't bad enough, two of my items are missing and as of today I have not gotten any response from Customer Service at all. Definitely not a happy customer and I will not order from them again. Never did they tell me there was even a possibility my items would not arrive before Christmas even though I sent two messages inquiring as to when I would receive them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer support reach out to you to prove you assistance regarding the matter.

Posted 2 years ago

“ordered for christmas arrived 0n dec. 29th. too late”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize for your delayed order. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Sat on order for two weeks and admitted they didn't have workers to pack and ship. Didn't arrive until after Christmas. Totally embarrassed me. Communication horrible, lied and said ithey would expedite shopping once they would finally ship it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“We loved the Christmas bag with our grandsons name on it. Everyone thought it was special!”

Helpful Report

Posted 2 years ago

“I like the luggage tags - good quality. But, the cost of shipping was almost as much as the tags. I was supposed to get free shipping through Groupon, but that didn't happen, very disappointing.”

Helpful Report

Posted 2 years ago

Our apologies, The voucher code Groupon issued can not be used in conjunction with other codes or promotions such as items on sale and free shipping. Qualtry might have a different shipping structure than the ones you are used to since the custom items are individually designed, prepared for print or engraving, finished and sanitized then packed.

Posted 2 years ago

“Ordered custom Christmas gift sacks/bags 11/26. Delivered 12/27. I Called several times and no one answered, left message twice. No call back. Shipping was not the issue as it was not received by USPS, for shipment/delivery until 12/24. Unacceptable. I’ve ordered many times from Qualtry and have been more than satisfied on every order, except this one. No other purpose for this $110 order except Christmas, and now it’s a waste. This experience will be my last with Qualtry, largely due to extreme lack of customer service when attempting to find out the status of my extremely delayed order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Beautiful and elegant quality. Thank you.”

Helpful Report

Posted 2 years ago

“I didn’t expect the small bags to be that small. The bigger bags were nice. Also expected the bags to be delivered by Christmas not a month later.”

Helpful Report

Posted 2 years ago

“I can NEVER reach a live person to speak to. I made a recent order and one item had a defect to it. I tried calling the phone number before submitting my review and couldn't get a live person. NOT sure how they want to take care of a repeat customer as my irder was a special customized item”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Not only did this NOT make it in time for the holiday…. The one item I ordered for my boss looks awful. Zero quality control! I’ve ALWAYS excused your poor time frames but now this makes me look like I chose an unworthy site. Poor representation of me.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I like the board. I just wish the wording would stand out more. The board being so light (bamboo), the carving is hard to see. I don’t know what you could do to create more contrast?”

Helpful Report

Posted 2 years ago

“I placed an order with Qualtry on November 28 and I did not receive it until December 27. The items or not a good quality and we’re done poorly and we’re not what I ordered. I’m very very disappointed with Qualtry and I will never ever order again. I did send an email requesting a full refund of the items I ordered. Sincerely, Cheryl Coyle 412-334-3495 Pittsburgh Pennsylvania.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I have ordered numerous times everyone loves the personalized gifts”

Helpful Report

Posted 2 years ago

“On the web site it said the item would be delivered before Christmas. That was the reason why I ordered it. I received it on the 27th. I was left gift-less for an out of town gathering on Christmas Day”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Missing four of 11 items in the order. Personalized Canvas Initial Tote is missing - all four of them. Order # 2183646 from November 26, 2022.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were missing items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Have not yet received the products ordered”

Helpful Report

Posted 2 years ago

“While I do think the majority of your products are good, you consistently fail to get them shipped in a timely fashion. I try to purchase as many things as I can from companies around the US for Christmas. I have always received my order from Qualtry late, every single year, regardless of what your emails say. If an order should ship on 7-10 days, and it always ships in around 21 days, just say that!”

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Posted 2 years ago

“Beautiful cutting board.”

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Posted 2 years ago

“Qualtry is a quality company. My order was prepared as requested and shipped on time.”

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Posted 2 years ago

Qualtry is rated 4.0 based on 2,028 reviews