Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the service. You sent email after email saying last chance for Christmas delivery. I ordered on Dec 14. It arrived at some shipping facility on Dec 21st and sat for 6 days. My gift arrived on Dec 29th. You have no customer service to speak of, I wrote 2 emails to support and got no response. Every other special order gift I ordered from other businesses arrived on time. If I had a question from other businesses I got a response. I will not be ordering from this business again & will let other people know not to order. You have offered no response or any credit because of this failure on your part.”

Helpful Report

Posted 2 years ago

We apologize for the experience you had with our company during your recent purchase from us. We understand that it was frustrating not having your product delivered in a timely manner, this is due to the sudden influx in orders, our production team is a bit behind the normal time frame. Again, we are sorry and please accept our sincerest apologies. We totally understand your disappointment and we are looking forward to make it up with you in the future.

Posted 2 years ago

“I’m thrilled with the quality of the pillow covers, especially for the price! I’m also thrilled with the metal luggage tags. I will order again!”

Helpful Report

Posted 2 years ago

“So disappointed!”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear that you are disappointed. Can we know more about your concern so that we can properly assist you? You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“I paid a lot of extra money to have it shipped earlier because it was a Christmas present. They arrived broken and I emailed the company and still have not heard anything back. I’m hoping they make it right”

Helpful Report

Posted 2 years ago

We are sorry to hear that you received a damaged item. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Very nice pocket watches.Great value.”

Helpful Report

Posted 2 years ago

“I like Qualtry - I've ordered from you multiple times. I ordered a variety of Christmas gifts on December 13th and was excited that A) I got a chunk of gifts knocked out in one spot on time and B) my family would be happy with their personalized gifts. Your website stated that each of the items would be prepared for delivery within 4 days or less, and because I ordered over $100 shipping was included. Great - everything should be shipped by Friday, which gave me more than a week to receive the gifts before Christmas. The items actually shipped late in the day on Monday the 19th thru Fedex. Fedex guaranteed delivery by Friday the 23rd, at least according to their tracking information. On Friday evening, that tracking information updated the delivery date to "Pending." I finally received the order on the afternoon of Tuesday the 27th. I had to race around & buy other gifts for my family on Saturday, none of which I was very pleased with. Half of them were just gift cards. I was not going to reach out to FedEx or Qualtry about this because life goes on, these are essentially first-world problems, but I received this email for a survey. I will say it did put a huge damper on our Christmas and was a somewhat of stressful time, opposed to my initial excitement. As for the products themselves: Everything is mostly fine. I'll review them individually below. If I would ask anything of Qualtry, it would be a credit towards a future purchase. I would like to keep using your website, and that would go a long way towards me doing so. Happy New Year to anyone who's reading this! :)”

Helpful Report

Posted 2 years ago

“The lettering is not in the middle. It looks terrible. It was a Xmas gift but couldn’t give it looking like that. Never have had a problem with any orders from yall. I am sure y’all will make it right.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The shipment was delivered very late. Half of the items were missing from the box. Unknown items were in the box instead. Some items were delivered damaged. It was my first try with Qualtry and I am very disappointed with the service as well as the item qualities. I couldn't give Christmas presents on time to many people I love. It's even gotten more delayed due to the missing items and damaged items which they needed to redo. Even though they gave me a 50% refund, I will never order from Qualtry, again.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Order arrived after Christmas. One glove was stretched out bigger than the other. Embroidery was not centered.”

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Posted 2 years ago

“Order shipped incomplete and communication wasn't consistent or correct and then no one would communicate with me about my missing pieces.”

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Posted 2 years ago

“Right now, I'm in the process of satisfying my shipment that did not match my order. I love Qualtry products and order a good bit from Qualtry but I'm not able to give a fair review until my order is fulfilled correctly. Thank you for understanding.”

Helpful Report

Posted 2 years ago

We are sorry to hear that your order was delayed. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Love the products but the mug I received is not exactly as ordered. Will order again. Great pricing.”

Helpful Report

Posted 2 years ago

“Items received good. However we are missing 10 Brown Leather cases SKU QUAL1120 and 2 Mint Leather Cases SKU QUAL1118.”

Helpful Report

Posted 2 years ago

“Christmas order was late even though I paid extra for expedited delivery. The pocket knives I ordered were nicely engraved and of good quality.”

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Posted 2 years ago

“I received the cutting board which was damaged due to poor packaging. This is the second time I have emailed and have not heard back. I have called several customer service numbers only to be hung up on. Very disappointed ☹️”

Helpful Report

Posted 2 years ago

We are sorry to hear that you received a damaged item. We went ahead and processed a replacement and it will be shipped out as soon as possible. You will receive a notification email once it's been shipped out.

Posted 2 years ago

“paid extra for priority shipping on black friday (specifically nov 28th) to have my items before christmas and they did not arrive on time, after being assured my customer service they were upgrading my label such that they would arrive on time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize for the delay of your order. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Haven’t received it yet Bad news as the order was for our Xmas stockings And other gifts for Xmas You really should tell people if gifts from Santa won’t arrive on time! I should have paid attention to the on line reviewers who said delivery on time is a big issue. If I could I would cancel this order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize for the delay of your order. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Quality of products is exceptional - haven't had to return any item for replacement.”

Helpful Report

Posted 2 years ago

“We ordered in early December and the products we ordered was late for Xmas! Not happy. Never had an issue in the past! What happened ? Also one of the customized items used a grey color on a dark green travel mug and you can barely see the logo. Poor quality.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I placed my order on November 25 and it arrived on December 28. This order was Christmas gifts that I no longer needed on December 28. And, if that weren't bad enough, two of my items are missing and as of today I have not gotten any response from Customer Service at all. Definitely not a happy customer and I will not order from them again. Never did they tell me there was even a possibility my items would not arrive before Christmas even though I sent two messages inquiring as to when I would receive them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer support reach out to you to prove you assistance regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews