Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,028 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My biggest issue with them is lack of communication. I reached out twice regarding my order. They never responded.”

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Posted 2 years ago

“Very nice!”

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Posted 2 years ago

“I ordered cutting boards, apron, skirt for the tree and some ornaments. They were all well made and great quality. I will keep buying.”

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Posted 2 years ago

“Poor communication…..ordered on December 5th and chose priority shipping 2-6 business days) which was $15.99. Order didn’t arrive until December 23rd. Well after the time period I paid for and after the date of which I needed the products. Customer service was no help whatsoever and requested I not ask for tracking again”

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Posted 2 years ago

Thank you for your feedback and we are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I received a large order for Christmas gifts for fam and friends. All looks good with the exception of one the 6 cork table place mats is damaged.”

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Posted 2 years ago

“The board is great but delivery is week late. Very disappointed. Still waiting for another order from you!”

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Posted 2 years ago

“I didn't receive the items I ordered. I instead received Juan Huerta's order which should have arrived in TX personalized in Maya's name. I'm not sure where my 2 personalized items are. That's 2 personalized presents that aren't here for Christmas.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“My item was broken. Messaged and waiting for a response to reconcile this.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I have been ordering from Qualtry for years. I’ve notice when I place a large order it takes about a month to be fulfilled. This has happen several times. Also the quality of the engraving can be subpar. I think maybe there should be a quality control measure put into place. The majority of the items are satisfactory and for the price that I pay the product are a nice value. Just be cautious when making a large order of multiple different products.”

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Posted 2 years ago

“Very pleased with the quality of the product and the communication with the company. Will order again.”

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Posted 2 years ago

“Great customized products.”

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Posted 2 years ago

“What I received was not what I ordered. Writing was not legible.”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I did not receive all of my items. I called and spoke with customer service. I was told the missing items would mail out. Received tracking and two of the items were not listed in the second shipment. I've emailed customer service with no response and I cannot get anyone to pick up the phone. The next step is to file a chargeback on my credit card. I AM ANNOYED.”

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Posted 2 years ago

Hello Jessica, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“I’ve orders from Qualtry before, same style of cutting boards; this order was extremely disappointed. The engraving is so faint I’m embarrassed to give as planned gifts.”

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Posted 2 years ago

“Loved, loved, loved the personalization on the journal.”

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Posted 2 years ago

“Qualtry is a quality company. The item arrived quickly for a custom-printed item. I will use them again!”

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Posted 2 years ago

“Did not receive 3 throw pillow inserts ordered. Sent Qualtry support an email for assistance 4 days ago with no response. Order was placed in November - throw pillow inserts are not a customized item, should have received them by now. Won’t be able to gift these items for Christmas. Completely disappointed.”

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Posted 2 years ago

We are sorry to hear that you are missing the pillow inserts from your order. We will have our customer support team reach out to you to assist you regarding the matter.

Posted 2 years ago

“Great service - my order arrived before Christmas as promised...”

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Posted 2 years ago

“My pillow is missing from my order, emailed them and no response yet.. Also items are showing up after Christmas that were ordered 12/5.”

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Posted 2 years ago

We are sorry to hear that you are missing the pillow insert from your order. We will request for it to be sent as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“I put in a large order including the childrens personalized pillow cases. Two of them are cocked and off centered. It is obvious when you hold them up, they need to be redone and they were Christmas gifts.”

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Posted 2 years ago

Qualtry is rated 4.0 based on 2,028 reviews