Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting 14 working days for phone still no phone and just keep getting fobbed off with lame excuses.”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Very disappointed with quick mobile fix. Bought an iPhone X which only lasted 24 hours after it arrived before being faulty and needing to returning it for a replacement. It has now been two weeks since they received my faulty device and despite correspondence to say I would get a replacement dispatched within 3-5 working days and I still have no device. I have chased on the phone and via email, I have now called over 30 times in the last two weeks and never has the phone actually been answered. I have received and update via email to say after 5 working days it would be another 2-4 working days. This has since elapsed with no correspondence to confirm when I am actually likely to receive my phone despite numerous chases. Unfortunately on the back of this I cannot recommend quick mobile fix and would actually go out of my way to advise anyone from using them. Very disappointed and can only hope I will actually receive a working phone that I paid for over 4 weeks ago. :(”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Having saved hard, I ordered my daughter's dream phone on the 31st October for Christmas. After the stipulated 10 days I did not receive my phone, they advised it would be another 5 days, still no phone, I therefore cancelled the order on the 20th November. I was advised a refund would be forthcoming in 10-14 working days, The refund date was confirmed as the 12th December. This has now passed and no refund has been received. I need to get the money back to buy the much sought after phone. They now are not responding to my e-mails. I am at my wits end. PLEASE GIVE ME BACK MY MONEY!!!”

Helpful Report

Posted 6 years ago

“I have tried contacting customer services about a phone I wanted to return and I have had no response. I am extremely unhappy with the customer service.”

Helpful Report

Posted 6 years ago

Hello Stephanie, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Poor company.... Took 2 months to get payment from them. Had to raise a case with PayPal. Please check on Facebook group called Quick Mobile Fix - Customer experiences before deciding to use this company”

Helpful Report

Posted 6 years ago

“Item was ordered 3 weeks ago and have has never arrived and no one is available for contact”

Helpful Report

Posted 6 years ago

Hello Edward, Looking into your order. You placed the order on 23/1/2018 and your order was dispatched the following day n a next day delivery service. If you have not received your order please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“You did not keep your contract terms and conditions?”

Helpful Report

Posted 6 years ago

Hello We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“This company are a sham. I waited for 19 working days (25 days not working days total) for a faulty phone to be delivered. The responses from their team were rude and stand offish. I was told that it would not be until after Christmas for the phone to be fixed and sent back meaning it would be nearly 2 months. No apology, no support. The complaint didn’t go any further either. Do not use this company they trap people!”

Helpful Report

Posted 6 years ago

Hello Jess, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered a pristine phone from them... took 2 weeks for the phone to even be dispatched. When I recieved the phone it was marked with scratches and chips out of the sides, spoke to the via live chat to ask what there pristine condition was and was re assured that pristine means not a mark on the phone it’s like new!! Defiantly not what I recieved I’ve tried contact the via phone calls emails and live chat to which I’m getting no where with, all they can say in live chat is they’ll get some one to contact me and they never do!! Emails are being ignored and phone calls get cut off! Completely Useless company!! AVOID ordering anything from these as you won’t get what you ordered and then your stuck with it as they don’t get in contact about the problem (I’ve been waiting over a week for a phone call now) and started the whole complaint process almost 2 weeks ago 😡 they don’t even deserve 1*”

Helpful Report

Posted 6 years ago

Hello Kerry, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Order ref 204613 QMF used to be really good - fast returns and quick dispatch with good communication. What happened? Maybe it’s just my experience but I won’t use QMF again. The phone I bought did eventually arrive but if it really takes ten days to send out a phone (what else takes that long?) with zero interim communication then you should tell all the other retailers who communicate with their customers and dispatch the same day or at least within two or three days!”

Helpful Report

Posted 6 years ago

Hello, We are sorry you feel this way about our service. We dispatch orders within 10 working days, your order was dispatched on the 5th working day and is delivered on a next day delivery service. Kind Regards Quick Mobile Fix

Posted 6 years ago

“terrible. Impossible to comunicate I have paid 369 GBP for a phone, after 20 days it has not been delivered and and the costumer service does not pick p call after long waiting time. Never to use again”

Helpful Report

Posted 6 years ago

Hello Chisanti, We are sorry there has been a delay in your order. We will be emailing you soon with an update on your order via email. Our phone lines can get busy, however, our live chat is on throughout the working hours, alternatively, you can email. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Poor customer service, false advertising on product after paying for item 10 Days after I was told the item have to go through inspection I taught this would have done before item go on sale , 21 to delivery I will never buy from them again”

Helpful Report

Posted 6 years ago

Hello Matt, We are sorry to hear this, we dispatch orders within 10 working days, your order was dispatched on the 8th working day. Your feedback has been taken on board Kind regards Quick Mobile Fix

Posted 6 years ago

“I've ordered a iPhone 8 one week ago haven't received conformation even know the money's been taken out of my bank also no answer on the customer service number terrible service if I don't get my phone or money back I will I'm coming to your office this disgraceful its a present for Christmas 😡😡😡”

Helpful Report

Posted 6 years ago

Hello David, Hello Samant We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered and recieved broken item. Took forever to arrange return and still waiting on refund nearly 11 days since collection”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“10 days after ordering, I still don’t have it. It’s a pity they only let you know after you buy that it takes them 10 full WORKING days to post the item. A disgrace in this day and age.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we dispatch orders within 10 working days, today is the 7th working day. We will email you soon with your tracking number to track your order. Kind regards Quick Mobile Fix

Posted 6 years ago

“Can I give zero stars. ? This company seems to have gone downhill very badly. I have purchased several mobile phones and always had good service - the latest an IPhone 5S grade A has been a different situation. It arrived faulty and now 4 weeks after sending it back I am fobbed off by promises of an "imminent despatch" - which is clearly a lie when nothing has happened a week later - or that management will call me back and they don't. I just want either a replacement phone that works or a refund - Surely this isn't too much to ask. You have the phone - I have nothing and you don't answer the phone. The chat function has gone offlilne now and you cannot even hold onto the phone as they just cut you off after a minute or so. Sorry guys - as you are unable to fulfill simplying replying to a request for contact for many days - you can no longer be considered trustworthy. Please refund my money.”

Helpful Report

Posted 6 years ago

Hello Richard, We are sorry to hear this, a member of management will be in contact with you soon to discuss your order. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Having placed my order on 8th Nov I still haven't received my order, and just keep getting fobbed off. When someone eventually replied to my various emails ... 3 times I've been told that the order will be despatched in 1-3 days, but clearly just delaying tactics.”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“Phone purchased was meant to be unlocked and isn't!!! Now can't get hold of QMF - tried numerous times and still waiting . Unless I get redress very soon I will be taking the matter to trading standards - please don't waste your money buying from this firm”

Helpful Report

Posted 6 years ago

Hello Stuart, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you very soon Kind Regards Quick Mobile Fix

Posted 6 years ago

“Buyer beware! Paid money no phone and promises of refund but 3 months later no phone no money!!”

Helpful Report

Posted 6 years ago

Hello, We are currently looking into your order and a member of the team will be in contact with you soon. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very late delivery”

Helpful Report

Posted 6 years ago

Hello Craig, Orders can take up to 10 working days to be dispatched, your order was dispatched on the 10th working day and is delivered on a next day delivery service. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews