Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent service - Only small issue was that I was told that money would be credited to my account within 5 days which I had to chase and then told it would be a further 2”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Product good delivery could be quicker”

Helpful Report

Posted 7 years ago

Hello Alan, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Did have to chase for update as was a day over recommended delivery time frame, but did always get a response. Ordered a iPhone 6 refurbished excellent condition option, Phone arrived as ordered, but does seem a bit temperamental at times and had few issues with speaker via video messaging But not sure if being refurbished I should expect a few problems?”

Helpful Report

Posted 7 years ago

Hello David, Thank you for taking the time to leave a review, your feedback has been taken on board, however, if you are experiencing a fault with your phone please email us and a member of the team will be happy to help you Kind regards Quick Mobile Fix

Posted 7 years ago

“Great service. Phone received in excellent condition. Always use to buy our phones”

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Posted 7 years ago

Hello Nicky Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I recently sold an old phone to these guys, I was a bit wary at first as they offered me more money than Mazuma and O2 and I thought it might end up being one of those situations whereby once the phone had been received they would have reduced the offer. Anyway, not the case, I got the full amount offered. It took longer to hit my bank account than it would with Mazuma (usually same day) but I was quoted 3-5 days and sure enough on the fifth day the cash was in my account! :-) I’ve also used these guys for screen repairs in the past and the service has always been great and the turn around of the repaired device has always been really quick! I didn’t use the telephone to contact these guys so I can’t comment but I did use live chat and got through to a member of staff immediately who helped me with my query. I would definitely use these guys again :-)”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service and quick turn around recommended to friends and family”

Helpful Report

Posted 7 years ago

Hello Louis Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“AVOID AVOID & REPORT!!! I have, reported to Whatdog, Ombudsman and my Credit Card. Ordered and paid for iPhone 6Plus on 26/05/2018, didn't arrive until end of June after 11 !!!!! messages and emails (their so called 'Customer Service' landline is a joke, unreachable 24/7) and some of their staff don't even speak/read English! Phone was delivered when I was at work at some random guy's house who lives in my street (I really don't know these people) so I went for the delivery company which then unsuccessfully attempted to track the phone down, 3 days later the guy knocked on my door and handed me the parcel!? It was the phone - and we were in July. I thought to myself, at least I've got the phone. So left it hidden from my partner (it was a gift for him) until we came back from abroad on the 18th July. We opened the box, inserted the sim only to find out it's faulty - Apple store verified that its hardware is screwed. I am taking these people to court, and have reported them to Ombudsman, my Credit card company and a solicitor is acting on my request to start small court claim process. Which and Whatchdog are interested in my story 'coz I have lots of evidence to show these people should be out of the business!!!! Your survey Questions are a joke: How did I communicate with you?! Tried 1000 times landline, emails, chat, wrote. Your Q how long it took you to respond ? - You never did”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear the issue you are having. A member of management will be in contact with you soon. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Paid for a refurbished phone 25/7/18 at 12 days later no phone, they do not answer the phone and an email said it would be another 5 working days .. Their terms and conditions state to allow 10 working days...it is now 15 days I have demanded a refund ...no reply”

Helpful Report

Posted 7 years ago

“Very good condition of phone - better than expected given C rating. I expected ‘next day delivery’ but actually didn’t arrive for a week”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Sold phone over 2 weeks ago. Never got paid. Emailed. Standard reply in 2 of the 7 emails I sent. 5 ignored. Hung up the phone on me on the 2 times I thought I had got through. Otherwise never answered 10 calls I made. Please avoid using them.”

Helpful Report

Posted 7 years ago

Hello Amin, We are sorry to hear about. We experienced a higher volume than usual with recycling orders which has resulted in this delay. Your order is being processed and you will receive an update shortly via email. Please accept our apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Sold my iPhone 7 to u I never heard anything from yourself. I have tried ringing n emailing but no one got back to me. If I don’t hear from yourself I will be taking this higher”

Helpful Report

Posted 7 years ago

Hello Vicki, We sent you an email yesterday confirming we have received your order. You will receive a further update soon when your order is being processed Kind Regards Quick Mobile Fix

Posted 7 years ago

“Ordered a mobile on 21st June. I chased when they hadn't delivered it and was promised it would arrive in the next couple of days. Chased when it didn't arrive only to be told they did not have the model I ordered. They did offer an alternative which was not acceptable. I asked for my order to be cancelled and for a refund. Fast forward to today - they have had my money seven weeks now and nowhere nearer to getting a refund. I don't expect to get my money back! Order at your own risk!”

Helpful Report

Posted 7 years ago

Hello Simon, We are sorry to hear this, we are currently looking into your order, however, we can assure you the funds will be in your account soon. Please accept our sincerest apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Great service. Cheap mobile phones. And perfect.”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very Quick Payment. Good Service. Will use again”

Helpful Report

Posted 7 years ago

Hello Christine Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Bought a phone from them in a "pristine condition". Took more than a month to arrive and the camera had a fault. I sent the phone back for repair, which has now taken over two months. I have not been updated about the process. They don't answer emails, but only send automated email replies that give false promises that they will contact you or call you to update you about the order but they never actually get back to you. I'd like to get my phone back or my money back but cannot get in touch with them. Extremely frustrating. Do not recommend this company.”

Helpful Report

Posted 7 years ago

Hello Pinja, We are sorry to hear this, however, a member of our team have tried contacting you regarding this on 06/08/2018, please do get in contact at your earliest convenience Kind regards Quick Mobile Fix

Posted 7 years ago

“Received the mobile phone two weeks after purchase? The phone is as specified (pristine) and I have no complaints.”

Helpful Report

Posted 7 years ago

Hello James Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I have sent them 2xSamsung S6 and had a promised price but cannot get to them via email or phone started to feel a little upset by thewir terrible customer support!!!!”

Helpful Report

Posted 7 years ago

Hello, We respond to emails within 24 hours. Our phone lines are currently being changed over so we are having difficulty with this, however, your order is being processed and you will receive an email shortly with an update on the payment Kind regards Quick Mobile Fix

Posted 7 years ago

“It was better than I expected. Thanks guys”

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Posted 7 years ago

Hello Christopher Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My mobile phone finally arrived and has worked well. However, the customer service is really poor, the phone number they supplied, never once worked, and I don't think I would buy from them again. They will lose many potential customers if they don't improve their customer service and speed up the delivery time.”

Helpful Report

Posted 7 years ago

Hello Daniel, We are sorry to hear this. Our phone lines can get busy, however, you can always email on customersupport@quickmobilefix.com and a member of the team will get back to you in 24 hours. We are currently changing out telephone system to improve the service A member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Not been paid! Simply not been paid! They don’t return email. Phone gone and no money in account. So they’ve taken the phone and not paid for it? What’s that generally called?”

Helpful Report

Posted 7 years ago

Hello Matthew, We are sorry to hear this, payments are processed within 3-5 working days, if you have not received the payment please do get in contact via email. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews