Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,246 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nelson at Rack Attack Vancouver is the best! I purchased a Thule Platform bike rack that came with the wrong keys 2 months before I realized it and he instantly replaced them with the right ones having never met me before. No questions - just excellent customer service! This would never happen at the Kelowna store where they charge $20 to put a complicated kayak hullivator on my car roof and another $20 to remove it. The Vancouver store does not charge for that service and are just happy to help.”

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Posted 2 years ago

“Son and Victor are amazing. Walked in for help on the hitch in my truck. They quickly handled everything. I can't believe how easy it was. These guys are all about service. Will be going back again and again.”

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Posted 2 years ago

“Customer service was very good. I purchased a Retrax XR Tonneau Cover. I love it, it is aluminum and low profile. I can open it three feet put stuff in my bed and close it. It is like having a very secure very large trunk. It will protect and keep my bed like brand new, 2024 Chevrolet Silverado 3500.”

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Posted 2 years ago

“Excellent service and support!”

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Posted 2 years ago

“I stopped by the store on 07/02/24, was greeted by an eager young lad. He showed me some bike racks and i told him what i was looking for, a Swagman Current and was surprised to hear that they had 3 in stock. Was even more surprised that they matched the current price on one of the competitors sale price. Well done guys!!! All in all it was a very good visit!!!”

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Posted 2 years ago

“Today I went to purchase a set of keys for a Range Rover Roof Rack that I’ve owned for years but had misplaced. Instead of charging me for them, they gave them to me for free. They didn’t have to do that!! That’s customer service. They’re a great place to deal with!! I went away totally impressed! Sincerely, Les Haugrud”

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Posted 2 years ago

“Rack Attack Yakima product review - Phil Rodriguez at Rack Attack Charlotte installed a Yakima Lock-n-Load platform, with Timberline towers and Yakima corner bracket kits. I added 3 Pelican waterproof cases on my 2023 Bronco with factory roof rack for overland travel, fly fishing, and upland bird hunting with my dogs. The Yakima rack fits and works perfectly and the quality is outstanding! Steve B, Mount Pleasant , SC”

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Posted 2 years ago

“everything arrived and was easy to order the correct equipment”

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Posted 2 years ago

“Awesome experience! Ordered my rack online in the morning and it showed up at my door the next day. Got what I wanted, and much faster than I expected. Thanks for doing such a great job”

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Posted 2 years ago

“Quick shipping, excellent product. Got the rack in no time and it fit like a gem. Great pricing too!!”

Rack Attack 5 star review on 5th July 2024

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Posted 2 years ago

“Finding a proper fit for my bare roof vehicle was a frustrating process, especially on the very short time frame I had before an upcoming trip, until I found Rack Attack. After entering my vehicle info they gave me 3 options for a guaranteed fit. Shipping was incredibly fast and the system I chose fits perfectly with my vehicle. I can't recommend this company enough.”

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Posted 2 years ago

“After market hitch for my 2023 Audi Q5. Best price for hitch and 1/3 the price for install plus excellent customer service! Why go anywhere else if these guys are close to you?!!!!”

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Posted 2 years ago

“Rack Attack has been a pleasure to deal with and we recently bought a Yakima Stage 2" receiver rack for our E-bikes and love it's features. I talked with a customer service rep at the Kelowna store prior to purchase and he was very helpful in narrowing the options and makinga reccommendation for our needs. We purchased a couple of add ons to the rack system and are pleased with the customer service support. Their free ground shipment is an added bonus if you dont have a local Rack Attack store. They also have a 60 day return policy which is helpful if you are not satisfied with any of your purchases. We have ordered an add on Light kit for our rack from them as they are competatively priced and have good inventory levels in Canada. Will definetely buy from Rack Attack in the future. Darrell Hicks”

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Posted 2 years ago

“The guys at the Portland store were were awesome they helped me with my new roof rails and getting my boat secured for my long drive home! Next time I need a upgrade to my 4Runner roof rack I’ll be calling Rack Attack”

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Posted 2 years ago

“Love my new Yakima Overhaul HD truck rack! It arrived quickly, and Rack Attack kept me up-to-date constantly on it's status as it made its way to my driveway. With this setup, my race kayaks, bikes, and SUP boards have all been nice & safe on my trips. Thanks!”

Rack Attack 5 star review on 30th June 2024

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Posted 2 years ago

“Love my new kayak rack. Works perfect for large kayaks.”

Rack Attack 5 star review on 29th June 2024

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“Livraison rapide, respecte la description, je le conseil”

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Posted 2 years ago

“I purchased a rack on Saturday , from an eager, but new employee. His efforts were good - but I am an uneducated shopper and needed support. Unfortunately the rack which he sold me was incorrect - and I was informed until I installed it and went to pick up my bike. 3 days later - I attempted my best to load everything and headed back out to Rack Attack. I was feared about getting my money back $1200.00 rack .. and not getting the support I needed. Well I arrived at 10AM opening time and was greeted by Justin ! This guy was amazing - I explained my situation and he was so apologetic.. and SO helpful. This guy knows his STUFF .. it was a pleasure to deal with him, and I left with a rack that is now suited for my bike. If you need racks - go to RACK ATTACK - and Justin is amazing !”

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Posted 2 years ago

“Bought the Thule Motion XL - L for a 2024 Tesla Y. Perfect fit and sale and delivery was excellent. Good website and competitive pricing. Local store staff was also very helpful.”

Rack Attack 5 star review on 23rd June 2024

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Posted 2 years ago

Rack Attack is rated 4.7 based on 5,246 reviews