Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got everything I needed all in one spot. It got here fast with nothing missing. In plenty of time for our first Floatzilla. That's all I can ask. Behind every great adventure, there's logistics.”

Rack Attack 5 star review on 18th August 2024

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Posted 2 years ago

“Easy transaction. The rack towers came super fast. I'd definitely order from them again.”

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Posted 2 years ago

“Amazing customer service! Sam was very patient with all of my questions and also took time to make certain I knew how to use my new bike rack. The hitch intsall went well too. Highly recommend.”

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Posted 2 years ago

“William at the rack attack in Framingham is a lifesaver!!! When our factory installed hitch wasn’t working to tow a U-Haul to bring my kid to college across the country. The Toyota dealership wanted to charge $750 to replace it. William took a look at it. Did a little work with some dialectical grease and a scraper And it started working. Told me to go home get a little brush get in there really clean out the corrosion that’s what I did and it is now working great!!! We might depart a few hours later tomorrow cause I still have to go get the trailer but better than spending that much money to replace something that didn’t need to be replaced Well, definitely go back there again and recommend them to everyone”

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Posted 2 years ago

“Quick delivery - next day!”

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Posted 2 years ago

“Products speak for themselves, it was the customer service that stood out. It was as if their entire mission was to make sure I got what I needed, and nothing was going to get in their way.”

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Posted 2 years ago

“Item as described, fast shipping, I will do business with them again”

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Posted 2 years ago

“Appreciate the fact that the unavailable part was not charge to my account and would only be billed once in stock. I ended canceling because I found an available part. Your representative was super understanding. Thank you. Norm”

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Posted 2 years ago

“Mario here , omg my dream come true the Seth of the racks made my life so much easier now I’m carrying my latter and anything longer than my box truck, no problem thanks rack stack”

Rack Attack 5 star review on 13th August 2024

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Posted 2 years ago

“The Rack Attack Crew, especially Chase, were courteous, knowledgeable and flexible. I needed an install of roof racks ASAP and they were able to accommodate me with the exact parts I needed and a quick professional install, and then a quick class on the new equipment. ---All at a very reasonable price. Highly recommend!”

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Posted 2 years ago

“Awesome customer service and shipping was super fast!”

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Posted 2 years ago

“Process was super easy and fast shipping!!”

Rack Attack 5 star review on 10th August 2024

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Posted 2 years ago

“So far so good. Works exactly as we anticipated. Solid bike rack.”

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Posted 2 years ago

“I’m always a bit nervous when I’m going to do something for my car. The lovely Dan put me at ease and iI have exactly the right rack for my car and bikes. He even helped me attach it and walked through safety features and tools I need for maintenance etc. No question was too big or too small. Thanks guys for making this family feel happy And ready for our camping weekend. You made our day ! To add to this there was no hard sell or assumption about my knowledge or lack of. It was an easy transaction and I feel really good about it.”

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Posted 2 years ago

“Tyler is awesome. Super helpful and always got right back to me. He helped me get a set of the elusive Pelican cross-bed brackets for the Ford box link. I really appreciated his work.”

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Posted 2 years ago

“Delivered quickly and no issues with fit”

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Posted 2 years ago

“Very friendly Staff What I bought was right Stock they installed it A lot of what they sell is on display, so you know what you're buying. Not like other places where you can only look on the computer. We'll be definitely buying from them again. I live in Windsor and I wish that store was here.”

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Posted 2 years ago

“Service was exemplary. Product is great.”

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Posted 2 years ago

“Loved these guys. Borrowed a rack from a friend and head issues installing it. Took it to them and they fixed it. No charge in five minutes flat! Will definitely return to these guys.”

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Posted 2 years ago

“I am writing in praise of the excellent service that I received at the San Francisco store where the staff went above and beyond their duty to sell and install a rack on my car. I have used Rack Attack over the years to install a tow hitch, to purchase and install a bike rack, to find keys for my rack that I'd previously lost. Always, whoever was behind the counter, I got excellent, understanding service that left me feeling good about using rack attack. This week though, the service was way above parr and I need to pass on my story. I've called sporadically to ask if there was a rack for our mustang mach-e. Usually there wasn't one available yet. Maybe a month ago, I called, and got Sasha the store manager. He did the research and told me that there was such a rack but that the manufacturer was out of stock. I asked if I should go elsewhere to see if I could find it -- i needed it for an upcoming trip -- and he said, if you can get it, go for it. We can install it if you need. I hung up intending to work on this project when I had down time. I called REI and they gave me a rigamarole over the phone that I had to go in before they could answer my question. I got busy and the topic slipped my mind. I then got a call from Sasha saying that he'd been calling and that the manufacturer would be delivering the parts by the end of the month. I was surprised to get his call but told him that that would be too late. We had a nice chat and then hung up. A few days later, he called me again to tell me that he'd been following up w/ the manufacturer and that they could deliver the parts this week. I gave him my credit card. He then called today to say the parts had been delivered to the store and that they could install it if I made an appointment, which I did, for this afternoon. I told Sasha I had an old rack and that perhaps I could save some money if the rails worked w/ the new install. He said no problem; bring them in and we'll try them. Install went smoothly. I'm not proud owner of a fancy new roof rack in time for my trip next week (Unfortunately the old rails were too short). I'm writing to you to tell you your staff are excellent. In particular Sasha, the store manager. Thank you. Keep up the good service,”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 5,277 reviews