Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.72

4.7 Rating 5,277 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

Rack Attack 5 star review on 17th February 2026

Claude F

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great work guys.”

Helpful Report

Posted 4 years ago

“The Warranty and Customer Service Departments went out of their way to help me when I damaged one of my towers in the car wash. I was able to get a replacement tower very quickly and was not charged for it as it was slightly used. Justin Cole is the best!”

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Posted 5 years ago

“Good Value, fast shipping.”

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Posted 5 years ago

“Great service and quick response for treating new customers like me. Thanks guys.”

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Posted 5 years ago

“Was easy to order, pay and get my items quickly!”

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Posted 5 years ago

“Mahalos for replacing my rotopax mounting kit A+++”

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Posted 5 years ago

“Speedy delivery. Arrived 48 hours after ordering online. Worth the cost. Functional bike stands.”

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Posted 5 years ago

“Ordering with Rack Attack was a very positive experience. Prior to my order, I emailed the team regarding how long it might take to receive the product and to confirm the free shipping. I received an email from one of the reps., Matt, the very next day (on a Sunday!). Who does that anymore?! Awesome service. Thanks, Matt! Rack Attack had my item in stock and ready to ship. I received it ahead of schedule by two days. It was well-packaged and in great condition. I have already installed it, and I love it! It adds a "utilitarian" look to the car that I was looking for. I would highly recommend Rack Attack.”

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Posted 5 years ago

“Very informative website and the human double-check of my order saved me! Quick response times too.”

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Posted 5 years ago

“I have purchased 2 Saris bike racks from Rack Attack, everything has gone smooth both times. This last purchase the order arrived at my door way sooner than expected.”

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Posted 5 years ago

“Even with all the shortages we are seeing with in the global supply chain, Rack Attack was able to find and ship me the fit kit parts required for our roof rack in less than one week! Although I did place my order online in the end, Scott from the Ottawa location was able to help me narrow down my needs over the phone. Awesome service and definitely made a repeat customer out of me!”

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Posted 5 years ago

“Great work!”

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Posted 5 years ago

“Purchased online and received within a week as promised. Quick reply to online question about vehicle fit and highly recommend purchasing from either dealer location or online.”

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Posted 5 years ago

“Very happy with my RockyMounts rack. No hitches in the process…pun intended. The rack arrived very quickly, especially considering nothing is shipping efficiently these days. Well done, Rack Attack!”

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Posted 5 years ago

“Totally Excellent. Thanks!”

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Posted 5 years ago

“Once product was ordered, received prompt email from Rack Attack with confirmation and tracking number. Received product within two business days via UPS. Very pleased.”

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Posted 5 years ago

“I’ve recently bought a cross bar roof rack system, canoe kit and trunk bike rack from rack attack over the last month. I had some questions and returns with the gear I purchased and rack attack made it really easy to return products and answer all The questions I had quickly. Will definitely use rack attack in the future.”

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Posted 5 years ago

“Fastest shipping ever I was truly shocked. Love that they make sure the components I bought would fit each other and my vehicle. Just a great great experience!”

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Posted 5 years ago

“Ordered and delivered on time without any issue Have not had a chance to use the rack but it assembled with zero problems and looks well made”