Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,245 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th September 2026

Robert M

Rack Attack 5 star review on 22nd February 2026

Prabhjot L

Rack Attack 5 star review on 18th February 2026

Michael D

Jerrad S

733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You send an email asking how I'm enjoying my purchase...well, when I ordered it, they said it was in stock and I should receive within a couple of days. Since then, Canada Post has no idea and there is no updates, the website on my account now says that the part is out of stock. I've tried to call and nobody has called me back. Terrible service.”

Helpful Report

Posted 5 years ago

Mike, we appreciate you brought this to our attention. Our team is working hard on getting this resolved for you.

Posted 5 years ago

“Horrible customer service. Sold me wrong product. I will never do business with this company again”

Helpful Report

Posted 5 years ago

Hi Douglas, Thank you for your feedback and I'm hoping we have addressed all your concerns. Please let us know if there is anything else we can do. Best, Blaze, Rack Attack

Posted 5 years ago

“I have problems with the rack. Does not fit a 2021 Subaru Outback. 2nd reply . you have now sent a second rack evidently unknowingly. Gave me a return label but UPS will not pick up unless I pay them. Rack box too large to handle. Factory evidently knows rack will not fit a factory hitch but yet you want pictures??”

Helpful Report

Posted 5 years ago

Dear Scott, Thank you for your feedback. My colleague Alex is working with you to solve the issue. Please accept our apologies for the inconvenience. Best, Blaze, Rack Attack

Posted 5 years ago

“My last order , Yakima part ( a few ounces), “in stock” taking over 7 days for delivery!”

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Posted 5 years ago

Hi Henry, Thank you for your feedback. Looking at our records, it looks like we received your order on the 14th and it shows as delivered on the 16th. Can you please let me know if that's not the case, so we can investigate? We strive to send every shipment out as soon as possible, so if we dropped the ball, we want to fix it. You can reach me at bjames@rackattack.com. Thank you again and best regards, Blaze, Rack Attack

Posted 5 years ago

“I'm not enjoying it because I never received it”

Helpful Report

Posted 5 years ago

Dear James, So sorry to hear the item hasn't arrived yet. I just checked the tracking and it looks like it's due to arrive on the 16th. We sent the package via First Class USPS but it looks like the shipment might have been delayed due to last month's holiday rush. I hope it gets to you soon! Best regards, Blaze, Rack Attack

Posted 5 years ago

“Wrong item delivered. I have to call the local store to have it replaced with the right one. Seven days after I have to drive to the store for the replacement. To think the item delivered to me was worth $200 more than the one I ordered. No thanks from them they just said sorry for the inconvenience.”

Helpful Report

Posted 5 years ago

Hi Rennie, I'm terribly sorry that we dropped the ball. Please reach out to me at bjames@rackattack.com if there is anything I can do for you to make the experience at least a bit better. Best regards, Blaze, Rack Attack

Posted 5 years ago

Rack Attack is rated 4.7 based on 5,245 reviews