Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,940 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick shipment of needed items. Everything arrived in great condition. I decided not to use one of the add-on elements so I called Rack Attack. They were fabulous about me returning the part at their expense and made it easy for me to use Fedex shipper rather than their usual UPS for return. Super good service.”

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Posted 1 year ago

“It was easier to find the relevant information about specific Thule product and videos at the Rack Attack site then on the Thule site. Shipping was fast. Great experience. Also I have managed to find at Rack Attack the Aeroblade end-cap that fell off my cross-bar. Great to have the local store that handles all we need for our roof-rack system”

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Posted 1 year ago

“Some of staff is very rude he drop the phone while im still talking, im just sayin the manufacturing brand and he said' We don't care about that brand and drop the phone at sametime.bestwishes for you!.”

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Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. We're sorry to hear about the interaction you had with our staff. Providing courteous and helpful service is a top priority for us, and it's concerning to learn that we may have fallen short in this instance. Your feedback is important, and we have passed your comments on to our district manager for review. We are committed to ensuring a positive experience for all our customers and would like to understand more about your interaction to address it appropriately. We have reached out to you privately to discuss this further. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Blaze Rack Attack

Posted 1 year ago

“Got the item earlier than expected. It's. As expected”

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Posted 1 year ago

“Great customer service! When it's time, I'll definitely do business with y'all again!”

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Posted 1 year ago

“Everything came nicely packaged and in decent amount of time. Will definitely order from rack attack again. I need locks next 😉”

Rack Attack 5 star review on 16th November 2023

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Posted 1 year ago

“Very quick to ship. With a coupon code was cheapest anywhere online. Great service!”

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Posted 1 year ago

“Service and support was best-in-class. Matthew (BOST store) and Justin (Online Support) both helped to track my order and make sure I had what I needed in time. I'll be back to RA!”

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Posted 1 year ago

“Delivery was quick ...!!! Just assembled it a few days ago ... Took it out for the first time this weekend. It fit perfect for my daughters 26" and my 29" full suspension bikes.”

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Posted 1 year ago

“Sent the lock cores I needed as promised.”

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Posted 1 year ago

“Online experience was good. The employee found the item and took the payment information, and I received a confirmation. That was about a week ago and have not received any updates on the status of the order or even if it has shipped yet.”

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Posted 2 years ago

Hi Mark, Thank you for your feedback. Our records indicate your order was delivered a few weeks ago. We will reach out to check in! Best, Blaze

Posted 1 year ago

“Very helpful and the rack and rail system were shipped promptly.”

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Posted 2 years ago

“Rack was delivered as described. I installed it myself. Reasonably straightforward. Took 2 hours. I've had 2 prior racks on 2 trucks, both Yakima. This new one is beefy. And I like the ladder stops for the end of the bars.”

Rack Attack 5 star review on 3rd November 2023

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Posted 2 years ago

“Product was as stated and fast delivery. Great communication on status of delivery and product availability.”

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Posted 2 years ago

“Thule Motion XT Alpine cargo box is a great addition to our Toyota Grand Highlander. Again great service by Rack Attack.”

Rack Attack 5 star review on 1st November 2023

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Posted 2 years ago

“I purchased Thule Crossbars and a Yakima Slim Shady from Rack Attack Atlanta. They installed those items, as well as a Thule Force XT cargo box that I already had. During the initial install they discovered there was no mounting hardware with the Slim Shady, so couldn't install it at that time. They contacted Yakima and rescheduled the install when the parts came in. When the installation was completed the associate suggested I get lock cores for the Slim Shady. I had to point out that those are supposed to come standard, at which point they pulled lock cores from their inventory and installed those before I left. I also had to point out that there were no stakes or guy lines, which are also standard with the Slim Shady. I am still waiting for those. If in fact Yakima actually shipped a Slim Shady with no mounting hardware, lock cores, or guy lines and stakes, then that is on Yakima. However, the fact that I had to make 2 trips, and then point out that components were still missing just added to the frustration. The guys at Rack Attack were very friendly and personable, but they should have been aware of what was missing, especially since all included components are listed on the front cover of the manual. Hopefully I will receive the guy lines and stakes soon.”

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Posted 2 years ago

“Rack Attack has great customer service! I had a problem with the product that I purchased. I contacted them and they took care of it very quickly! Great company!”

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Posted 2 years ago

“Great Customer service. I ordered the wrong part through Amazon and called and spoke to a rep and she handled it with ease. No long waits on hold. Very impressed. Will order rack parts from them in the future”

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Posted 2 years ago

“Fantastic assistance from the store in Winnipeg. Answered all of my questions and helped me make the right choice. Rack fits perfectly and is exactly what I wanted.”

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Posted 2 years ago

“Made one call for my Ford raptor and a day later I had a great rack for my truck”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,940 reviews