Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.05

4.1 Rating 2,117 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute joke bought as a present for nephew right before Covid hit then when they were open again was a nightmare trying to book and my nephew had to pay to extend!?!?!? Wtf Then when he did finally get a booking it was another 9 months wait. Upon trying an hour and a half to the booked experience there was no one there!!!! No phone call, text or email to say it had been cancelled! When trying to ring they don’t accept phone calls you have to email and their response times are unbelievable as well as they’re lack of knowledge! I will never use them again and won’t ever recommend them to anyone! What a waste of time and money. I am fighting for a refund now but do not have high hopes of ever seeing that again”

Helpful Report

Posted 3 years ago

“Was bought a RLD experience of a break at a specified Central London Hotel for my birthday. Logged in within the voucher code within the 12 months timeframe to be faced with the 'experience no longer available - please choose something else'. Everything else is now significantly more expensive and am being asked to contribute more money - well in excess of the original value of the voucher. Surely there must be some legal precedent of being sold something that no longer exists? Having read the remainder of the reviews on here, it seems that RLD do really well in taking your money and sending out a box with a piece of paper in it - when it comes to delivering a satisfactory service and experience to the end user - garbage.”

Helpful Report

Posted 3 years ago

“Terrible experience, tried to book at a London Hotel, Red Letter Days give you a phone number and email to make contact (after confirming the 'experience' ), tried to call and no answer, after 3 attempts, get through to someone who tell you that you can't book via the phone, so sent an email to the address shown on RLD site... no response after a week, so call again, again, difficult to get through, only to be told that the email is one they don't look at and to resend your email to a different email address... then you have to send them a copy of the voucher and tell them what date you want... after chasing several times, being told that the person who answered the phone doesn't deal with RLD vouchers I did get a call back, to be told that they don't have any availability on the day you have requested, unless you pay them an EXTRA £180 (the voucher value was £200) - which is odd as I could have bought a room at that hotel on the night that I had requested directly on their website for less than £250. RLD sound like a great idea, but in practice, an absolute shocker to deal with bookings, in my experience, having tried to book one night, took me three weeks to still get told No... I certainly don't recommend, won't be buying anyone an experience again, this has put me off for life.”

Helpful Report

Posted 3 years ago

“Voucher bought for my 60th birthday over a year ago. 2 nights hotel with dbb. Cost over£150. Unable to use as never a hotel available and upgrade costs are more than actually booking a room at the hotel. Charged £20 to extend. Also tried to exchange for dining experience. Again the cost is ridiculous. Far cheaper just to go and eat at the restaurant. A truly dreadful company.”

Helpful Report

Posted 3 years ago

“My booking included breakfast on both days. When I telephoned the venue I was charged an extra £40 for the room and that breakfast was not included and would cost £16.50 per head per day. Telephoning Red Letter I was disgusted with their lack of help and refused to reimburse any of the outgoings. I immediately cancelled the booking and have not received any further response from them.”

Helpful Report

Posted 3 years ago

“bought a voucher . it dont work.. cant get hold of anyone . the spa dont deal with 3rd parties. bannatyne cant help and red letter day wont help yet i bought thru them .. disgusting service and a costly £200 mistake !!!!!! i have uaed these many times in the past now all i aee is poor reviews saying avoid and dont use”

Helpful Report

Posted 3 years ago

“Bought as a gift. Easy to order. Quick delivery.”

Helpful Report

Posted 3 years ago

“I purchased an Ariel Atom and Caterham experience for my brother last autumn. When he went to book a track he looked at 3 different ones in the south of England and needed to pay a premium to use any one of them. It also stated that he provides his own insurance. I contacted Red Letter Days in early June to ask if it was correct that he was being asked to pay upwards of £70 to use his birthday gift experience and I've never received a reply. I would advise anyone not to waste your money.”

Helpful Report

Posted 3 years ago

“Red letter themselves offer a great service but bit concerned with the companies. Could not attend a gift bought for us because of health reasons, so changed it to an afternoon tea but when called to book had attitude and could not book us in till end of September from beginning of August. I realise it was a booking team but got the impression, as it was Red letter, you can wait.!”

Helpful Report

Posted 3 years ago

“Painful experience. Bought a voucher, tried to book, at first all ok, but then pushed to another site which didn't accept the voucher code or even the PDF of the voucher received. Back to Red letter days site them also wouldn't accept the code. First and last time!”

Helpful Report

Posted 3 years ago

“Very efficient service and good selection of gift ideas arrived promptly and I’ll use again and recommend to friends!”

Helpful Report

Posted 3 years ago

“I purchased this as an anniversary present. It arrived on the right day and was much appreciated.”

Helpful Report

Posted 3 years ago

“I was just scanning through some possible red letter days but did not have chance to book anything. The next day I received a 15% voucher for one of the events I had been looking at. What an excellent deal so I went ahead and booked. The voucher arrived sooner than claimed. Wonderful service”

Helpful Report

Posted 3 years ago

“Great way to treat yourself and family, getting a discount always makes me feel better and makes the treat more affordable. Getting the voucher and booking quick and simple”

Helpful Report

Posted 3 years ago

“Prompt service and easy to follow website.”

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Posted 3 years ago

“So far a great experience.”

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Posted 3 years ago

“The voucher I purchased recently arrived promptly and was very well presented. An ideal gift which can be easily selected and relied upon.”

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Posted 3 years ago

“Very easy to organise over the phone as I was purchasing a wedding gift. Arrived within 2 days as stated and very well presented.”

Helpful Report

Posted 3 years ago

“Received the voucher. We have been trying to redeem it online and it won’t except the code. We have emailed them and received a reply asking us to phone customer service which we did. We were on hold for 35 minutes then told there’s a problem with the online system and someone would phone us back. One week later and nothing 😢 Still waiting”

Helpful Report

Posted 3 years ago

“Purchased a very expensive experience after reading the guarantee of full refund if I changed my mind. 2 emails & 1 week later, no acknowledgement from Red Letter Days that I will get my ££ back.”

Helpful Report

Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,117 reviews