Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.08

4.1 Rating 2,096 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 3 years ago

“We bought a Red Letter Day gift for our Daughter and her Husband, we also bought one for our Grandson and his Partner and another for our Granddaughter and her Partner all as Christmas presents. Three Red Letter Day’s in total. Our Daughter used hers recently and later told us that while the Hotel was very nice they had to pay an extra £100 as NOTHING was available for the value of the “ Gift” Her complaint was brushed off as out of RLD control. My contact with RLD, seeking reassurance that our Grandchildren would not be similarly badly treated was similarly brushed off. Be aware that the Red Letter Day offer is NOT as the Headline, it may not be the gift that you anticipated and may incur additional cost for your loved one!”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Ordering was easy and delivery of package was delivered quickly. The packaging was good and the way the gift was packaged led you into what the gift was. I am sure that when I present the gift it will be a surprise for them”

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Posted 3 years ago

“Ordering was easy and the delivery was exactly when advised”

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Posted 3 years ago

“Haven't used the gift. Looks good so hopefully will be great. So far service and delivery is very good.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I bought the Red Letter Day for my sons 50th birthday. It arrived on time and he was really pleased to receive it. He is looking forward to using it soon.”

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Posted 3 years ago

“Lots of choice to suit all. Easy to order. Great to look through and think I want to do that!”

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Posted 3 years ago

“Great choice of things to do, easy to purchase and helpful customer services”

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Posted 3 years ago

“Great selection of activities and treats at reasonable prices. Arrived really quickly.”

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Posted 3 years ago

“Ordered Saturday, arrived on Tuesday. Great selection to choose from and good value. Second order from here and would order again.”

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Posted 3 years ago

“This is by far one of the worst customer experiences I have had ever. I used their online chat and was given a phone number that when you called stated 'It was not operational!' 1st live chat person kept me waiting so long between answering my questions. I queried it and she said she was delayed as helping other customers! gave up as waited so long. Second live chat person helpful. I therefore ordered the experience he suggested but when confirmation came through it was for the wrong experience and location. I had ordered direct through their website using the order number shown, so was mystified how that had happened. I found a head office number to call and waited 25 mins to speak to someone who said she had changed my experience to the correct one, which I was relieved about as an expensive experience. She said she would send me an email confirmation with new booking details and codes. She then sent two emails with 7 attachments each (I had only booked experiences for 3 people). I therefore had to go through 14 attachments and when I entered the codes into the website they stated voucher codes not valid! fortunately one code showed the number for the car company to book the experience directly with and I called them who were really helpful. He mentioned this happens regularly with Red Letter in terms of issuing incorrect codes, not a great endorsement for a partner you are working with! he finally booked the correct 3 experiences. The whole process took 2.5hrs to book and resolve all these issues. I called after the booking was done to complain and phone lines not operational again! these experiences cost over £500, so it was expensive. I emailed twice to advise codes incorrect and the issues I had experiences and no-one has had the courtesy to reply in 3 days which shows how poor their customer service is. Dreadful experience. I will never use Red Letter day again. Avoid at all costs to save yourself what I went through!”

Helpful Report

Posted 3 years ago

“Terrible customer service and awful website. Can “price match” but only if you notice you’re being ripped off. Don’t waste your money and just book direct.”

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Posted 3 years ago

“Terrible website to navigate and misleading very difficult for dyslexic people and slow - not clear at all will never use again However when I phoned the person was lovely and understanding”

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Posted 3 years ago

“Order an experience for my daughter in law’s 30th birthday - easy to order and arrived quickly and we’ll presented”

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Posted 3 years ago

“Ordered an experinec on line for my Sons 40th Birthday, so easy to do and I chose to have it delivered in a gift box. This arrive within 48hrs and I'm glad I chose to do it this way as the presentation is lovely. Will just wait to see now if it comes up to expectations on the day”

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Posted 3 years ago

“Lots of choice, very quick service and very reasonable prices, some really good deals. Well done”

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Posted 3 years ago

“Managed to find tickets to an event I wanted to go to however by going through Red Letter Days received a 20% discount. Well worth checking if your experience is available through them. Received the voucher after a few days and applied it directly to the vendor. I guess a little bit more effort than just buying direct but a big saving. Probably only worth doing so if it is well planned in advance as it's not instant.”

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Posted 3 years ago

“I bought a voucher for a cookery course course at Cake Boy. The voucher is valid for 12 months The ad said there were a number of options (patisserie, chocolate etc) and two dates each month. I contacted Cake Boy 2 days after I bought the voucher. The only available classes in the next 12 months is 8 or 15 December, both Christmas Baking. Very limited availability and no choice of class”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,096 reviews