Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing to read so many people with a similar experience to me. Bought an experience that was not actually available with the company concerned and the company weren't interested when I told them about it either. Having said that the Customer Service to repay was very good.”

Helpful Report

Posted 3 years ago

“Difficult to book. The experience we wanted is no longer available at the place we wanted do now face a 2.5hour drive to the nearest available one. Booked as a treat and it's just turned into a farce. Had to pay extra £20 for a weekend however no other dates available. Wish I hadn't bothered.”

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Posted 3 years ago

“I'm only giving 5 stars for the speedy delivery....I will leave feedback again when my son & partner have used this but at the moment 👍👍👍for delivery”

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Posted 3 years ago

“If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by Chelsea that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from Chelsea to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from Chelsea saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35”

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Posted 3 years ago

“Easy to find what I wanted lots of choice”

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Posted 3 years ago

“Booked a Helicopter flight for my Wifes Birthbay. Could not book the flight site as advertised on the RLD website was redirected to Adventure Experience website which did not have the flight site I had planned to use near her Birthday Holiday. Then had to register with AE whose site corrupted the Ref No. which caused concern, also could'nt book a flight on her Birthday. VERY Dissapointed in the whole process.”

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Posted 3 years ago

“I ordered an experience day for my son in law and asked for it to be sent the next day,I was not disappointed,it arrived the next day as expected, great service and easy website to use, will be ordering again”

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Posted 3 years ago

“Not great at all. I booked a spa for my mum and me with Red Letter Days and unbeknown to me she also booked something separately somewhere else. I immediately contacted Red Letter Days to ask if I could cancel. This was a week ago and have not heard back leaving only a week to the spa day now. It was only then I realised how difficult it actually is to cancel with Red Letter Days. It keeps on suggesting that you change the date or change the activity but I don't want either of those things - I just want to cancel. We don't want two spa days! This is my first experience booking with Red Letter Days and would avoid such third party organisations in future.”

Helpful Report

Posted 3 years ago

“Rip off. Same hotels can be booked direct or through booking sites for less money. Hotel we looked at to book wanted £440 on top even though could book it elsewhere for less than price paid to Red letter days. Same story on many hotels out of season and mid week. Advise to go directly to hotel or give people cash gift!!”

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Posted 3 years ago

“There's no availability at all for the experience I thought I was buying as a treat.”

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Posted 3 years ago

“Awful service, purchased a voucher with a value of £159 and still waiting to receive it. They have 'attempted' to get the voucher to me and raised it with the seniors and still have no response. I'm currently out of pocket £159 as well as the voucher being intended as an engagement gift on the 26th February which is now long gone.”

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Posted 3 years ago

“An absolute nightmare trying to contact you to discuss matters. Never again!”

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Posted 3 years ago

“Purchased Red Letter racing pack for Ffos Las. On receipt of vouchers thought great what a service. Then it went downhill. Rang racecourse as advised to book date and they said they would ring back from booking office and lady who deals with it. 10 days gone 8 phone calls to ffos las each one promising I would get a phone call from booking office. Nothing yet. Please help.”

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Posted 3 years ago

“Booked 2 experiences. Not able to get the refund. After browsing for days to find an accommodation available, I realized that was cheaper to book directly.”

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Posted 3 years ago

“Lots of choice in the driving experiences category. Sometimes less is more and we had to visit the site a few times before we could decide. Once we did, the voucher was received promptly and looks great.”

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Posted 3 years ago

“I used my nhs discount to purchase hard rock cafe brunch however they didnt have availability for a long time therefore needed to swap them. I was very disappointment to find out that to transfer them i completely lost my discount. This was very disappointing.”

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Posted 3 years ago

“Great choices of experiences and vouchers! Really quick service too!”

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Posted 3 years ago

“Still waiting on refund”

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Posted 3 years ago

“Very easy to use with lots of options. One small thing I wanted a single £200 gift voucher but had to order 2.”

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Posted 3 years ago

“Brilliant service would reccomend”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,091 reviews