Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

Write Your review

Tell us how Rhythm Japan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think there is a reason why you guys are so successful in Niseko. Staff are super friendly and helpful. Rental and return process are very user friendly and efficient. Its just great.”

Helpful Report

Posted 5 years ago

Hi Jeffrey, Thank you for taking the time to leave a review! We're stoked to hear your rental process ran smoothly and we appreciate you acknowledging our high level of customer service! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“I was very impressed. Very efficient check out with good care taken to ensure right boots and skis. Loved the shuttle drop off. Super easy to change over to an awesome powder ski when it snowed. Loved the pickup from our lockers. Great service all round. Thanks”

Helpful Report

Posted 5 years ago

Hi David, Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience; from the pick up/drop off service, to exchanging equipment to suit the mountain conditions and our premium valet service - our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again! the team at Rhythm

Posted 5 years ago

“Brilliant service, incredibly efficient and helpful staff, very happy customer!”

Helpful Report

Posted 5 years ago

Hi Tara, Thank you for taking the time to leave a review! We're glad to hear our rental process was smooth for you - we hope to see you again on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“A 14 yo shouldn’t be an adult rate rental”

Helpful Report

Posted 5 years ago

Hi George, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to info@rhythmjapan.com with any further comments, concerns, or suggestions you wish to share. With thanks, the team at Rhythm

Posted 5 years ago

“Great pick up and drop off service. Helpful with boot changes. Great and friendly staff”

Helpful Report

Posted 5 years ago

Hi Gabrielle, Thank you for your review. We're stoked to hear you had a great experience with our pick up/drop off service and had a smooth experience with changing your boots! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“Was great, good knowledgeable staff, easy process. Will use you again.”

Helpful Report

Posted 5 years ago

Hi Edward, Thank you for taking the time to leave this review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 5 years ago

“First, when we arrived we couldn't size up our kit and had to wait a couple of hours to then come back when the shop was packed. On returning our kit, because we were a couple of hours late, we incurred another whole day. After spending so much for the four of us, these actions were trite. The quality of the skis we hired were not especially great with clear repair marks. Not conducive to a top/premium package. We will be looking at other options for our ski hire next year.”

Helpful Report

Posted 5 years ago

Hi Andrew Thank you for taking the time to leave us your feedback of your experience at our Rhythm Main store. All feedback we receive is appreciated and is directed to upper management so we can endeavour to do better. We are sorry to hear you were not satisfied with your rental experience with us. Our rental policy is flexible to allow a free of charge pick up the day prior to your first day skiing from 3pm and drop off before 10AM the day after your last day. We apologise if this was not communicated to you effectively whilst you were in store. We do replenish our premium rental fleet every year and can see you did receive this current season and last years products. Apologies to hear you were not satisfied with the quality you received. Please send us an email at info@rhythmjapan.com as we would like to offer a refund of one day on the booking and a discount on any future bookings. We really hope to see you again next time you are in Niseko. The team at Rhythm

Posted 5 years ago

“Lovely staff with excellent knowledge”

Helpful Report

Posted 5 years ago

Hi! Thank you for taking the time to leave a review! We're stoked our team was able to share their knowledge and provide an awesome experience - we look forward to see you on your next trip! Many thanks, from the team at Rhythm

Posted 5 years ago

“Outstanding equipment and even better service, love your work!”

Helpful Report

Posted 5 years ago

Hi Jodi, Thank you for taking the time to leave a review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, The team at Rhythm

Posted 5 years ago

“I booked a standard snowboard understanding that it was not a ‘premium’ board but expected that it would be newish and in good condition. Unfortunately the board I got was in fairly rough shape with cracks etc. which was a bit disappointing.”

Helpful Report

Posted 5 years ago

Hey Alex, Thanks for taking the time to write us a review. I'm sorry the gear you received was not up to par. We aim to hold onto our stock for two to three seasons before putting it into our ex-demo sale. We aim to have a strong attention to detail but sometimes during peak season a board can slip through the cracks. I will be following up and going through our rental racks to make sure we have the best gear available and hope you come back to try us again next year. Our premium gear is nothing short of excellent for your next trip. Thank you again for your review, and if you have any questions please don't hesitate to email info@rhythmjapan.com Many thanks, Rhythm team

Posted 5 years ago

“The premium program is awesome! I was able to find different boards every day and enjoy all of them a lot. The quality of the snowboards there is really good.”

Helpful Report

Posted 5 years ago

Hi! We appreciate you taking the time to leave a review! We're glad our snowboards provided an awesome experience and hoped you were able to enjoy some powder days! We look forward to seeing you next time! Many thanks, The team at Rhythm

Posted 5 years ago

“Fantastic, responsive service with friendly efficient staff.”

Helpful Report

Posted 5 years ago

Hi Cathleen, Thank you for taking the time to leave a review! We're glad to hear you had an awesome experience with our staff and had a smooth rental process! We look forward to seeing you on your next trip! Many thanks, The team at Rhythm

Posted 5 years ago

“The waiting was slow. The procedures for changing my snowboards to skis was not explained properly, i was made to wait 1.5h”

Helpful Report

Posted 5 years ago

Hi Ming Sing Thank you for your recent review and we apologies for your unacceptable wait time. We aim to attend all of our customers with rental swaps as soon as possible in peak season. We sincerely apologies and ask could you please contact us at hakuba@rhythmjapan.com with a little more detail so we can address the issue to insure it does not happen again. Warm regards, The Rhythm Team

Posted 5 years ago

“I rented the premium skis/board. The people who fitted my skis were AMAZING. They ran me through on how I should feel in the boots and advised what skis were best suited for my level. It resulted in me having the best ski runs I had. Thanks so much to the two of them! I finally know what it means to enjoy the slopes.”

Helpful Report

Posted 5 years ago

Hi Tiffany, Thanks so much for taking the time to leave such a glowing review. We're stoked to hear your experience with our ski technicians helped you enjoy the slopes! We hope to see you again soon! You can follow us on @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Board wasn't quite what I wanted”

Helpful Report

Posted 5 years ago

Hi Tomas Thank you for taking the time to leave a review. We apologise to hear the snowboard you rented wasn't a perfect fit for you as we do allow free of charge swaps on our premium range so you can try a variety of styles. We hope to see you again so you can utilize this service for you. Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great equipment at a great price. Easy to follow website. Friendly and supportive staff. Highly recommend Rhythm Japan!”

Helpful Report

Posted 5 years ago

Hi David Thank you for leaving a positive review. We are stoked to hear you had a great time with us here and were helped by our friendly experts! We appreciate your recommendation and hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great rental boards. Quick and easy!”

Helpful Report

Posted 5 years ago

Hi Chase Thanks for leaving a review! We're glad to hear you enjoyed our range of equipment and had a smooth experience with our friendly experts! We hope to see you again soon Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great service, very helpful staff, love the new base location!”

Helpful Report

Posted 5 years ago

Hi Yvonne Thanks for leaving a review! We've worked hard on our new Base store and are stoked you had a great time there. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great experience even when it was busy. Top gear.”

Helpful Report

Posted 5 years ago

Hi David Thanks for the review! We're glad to hear you had a great experience with us during this busy time of year. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Kniwledgeble, lots of choice, excellent product lines.”

Helpful Report

Posted 5 years ago

Hi Langley Thanks for leaving a review! Amazing to hear you are stoked with the store and our friendly experts. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews