Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second occasion that I have hired skis & poles from Hakuba Rhythm and given the conditions on the mountain they performed exceptionally well. I’d recommend the store to anyone that wants a fantastic ski experience.”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for the great review. Glad you are enjoying the store at Hakuba! We look forward to seeing you for your third visit! Thank you, Rhythm

Posted 5 years ago

“Efficient and friendly service. Easy to swap gear. Felt a bit disappointed with the skis I was provided with - very heavy and not ideal for the present conditions. I swapped them later and requested a particular pair that were excellent. All good. Happy to return. Ideally, would love to hire resort telemark gear next time. Any chance of getting this gear over to Japan Rhythm? Cooma has a good range! Saw a fair few Tele skiers on the slopes too. Could be a growing market? Cheers!”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thanks for taking the time to leave us a positive review. Glad you were able to take full advantage of our free swapping service and we will pass the request about telemark skis to the relevant department. We hope to see you again soon! The team at Rhythm

Posted 5 years ago

“Loved Rhythm! Extra extra thanks to Forest at Rhythm Base - super knowledgeable & incredibly patient with all of our questions. His help fixing an incorrect boot fitting changed my whole week of riding for the better. The staff in general were all great - everyone who assisted us throughout the week was very friendly & helpful. Thank you!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave such a kind review! Our snowboard service technician, Forest, is always super helpful with a positive attitude. We're so glad you like Forest's work! We’ll pass along the kind words. Thank you for providing insight to your overall positive rental experience! Many thanks, the team at Rhythm

Posted 5 years ago

“Great service and equipment- third time hiring through rhythm and it gets better each time .”

Helpful Report

Posted 5 years ago

Hi Jody, Thank you for taking the time to leave a review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again, 4th time around! Many thanks, the team at Rhythm

Posted 5 years ago

“Excellent service, a bit chaotic at checkin but the staff handled it very well.”

Helpful Report

Posted 5 years ago

Hi Ben, Thank you for taking the time to leave a review! We are glad to hear that you had a smooth check in process and that our staff were able to provide this for you. We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“Xxxxxxxx xxxx”

Helpful Report

Posted 5 years ago

Hi Shane, Thank you for leaving a 5 star review! Please feel free to email as at info@rhythmjapan.com if you'd like to provide further feed back. With thanks, the team at Rhythm

Posted 5 years ago

“Great outlets, good process that makes picking up, fitting, and dropping off easy. Good range of products for rental and/or purchase. Informative, friendly staff that made the whole experience less stressful. Would use again.”

Helpful Report

Posted 5 years ago

Hi Brian, Thank you for taking the time to leave a review! We're stoked to hear you had an overall smooth experience with your rental process. We definitely appreciate this feedback! We look forward to seeing you on your next trip! With thanks, the team at Rhythm

Posted 5 years ago

“Hey Rhythm Thanks for making our first skiing (and snow) experience amazing. Boots and skis fitted perfectly! We were in good hands with the pros who gave us the best advice in ensuring we were comfortable and safe! See you next year ! May”

Helpful Report

Posted 5 years ago

Hi May, Thank you for taking the time to leave a review! We love to hear that first experiences were positive and that we've already got you planning your next trip! We're stoked to hear you felt comfortable and safe during your rental period. We look forward to seeing you on your next trip! With thanks, the team at Rhythm

Posted 5 years ago

“Friendly and accommodating service”

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Posted 5 years ago

Thank you for taking the time to leave a review ! We are glad to hear you had a great experience with our awesome Rhythm team and we're stoked you had a smooth rental process! We look forward to seeing you on your next trip! With thanks, the team at Rhythm

Posted 5 years ago

“The new facility in Niseko is great, staff also fantastic. However, the equipment rented is a bit old and beaten up.”

Helpful Report

Posted 5 years ago

Hi Kathryn Thank you for leaving a review. We're glad to hear you had a good experience whilst at our new Rhythm store from our staff and facilities! We apologise our rentals did not meet your expectations, this has been passed on and we will endeavour to do better. Please feel free to contact us at info@rhythmjapan.com with any further feedback so we can hear more about your experience. We look forward to seeing you next time! With thanks, The team at rhythm

Posted 5 years ago

“My daughter and my son hired the same size pants, jacket, boots and boats yet you charged me and extra 13000JPY because my daughter is 16. That is ridiculous and totally unwarranted. Left a sour taste in my mouth on Day 1. Went and spent 50000JPY in Burton and Gravity because I didn’t want to spend any more in your shop. On the positive side, the guy that served us was efficient and excellent to deal with. Unfortunately it wasn’t up to him about your illogical policy on rental charges depending on age!”

Helpful Report

Posted 5 years ago

Hi Scott Thank you for taking the time to leave us your feedback of your experience at our Rhythm Main store. All feedback we receive is appreciated and is directed to upper management so we can endeavour to do better. We are sorry to hear you were not satisfied with your rental experience with us. We apologise that our terms and conditions were not clear to you on bookings as children as classified as 13 and below. We base these rental pricing on the factors of age of 13 which is generally when we find that most children will physically start to require adult gear. We apologise if this was not communicated to you effectively whilst you were in store. Please send us an email next time you are visiting for a returning customer discount on your rental items. info@rhythmjapan.com We really hope to see you again next time your are in Niseko. The team at Rhythm

Posted 5 years ago

“Good material. We rented premium ski for 5 days but once there we did an upgrade to backcountry ski for 2 days. The upgrade was too expensive taking in acount that we had already paid for premium ski.”

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Posted 5 years ago

Hi Lluis Thank you for taking the time to leave us your feedback of your experience at our Rhythm Base and Summit Store. All feedback we receive is appreciated and is directed to upper management so we can endeavour to do better. We are glad to hear you were happy with the rentals that you hired and are sorry you were frustrated with our prices. The backcountry rentals do require an upgrade fee as it is limited specialist equipment. The upgrade fee is cheaper than renting a whole new package. We are sorry this impacted your experience with us. Please send us an email next time you are visiting for a returning customer discount on your rental items info@rhythmjapan.com We really hope to see you again next time your are in Niseko. The team at Rhythm

Posted 5 years ago

“Excellent service and very easy to organise what you need. They changed our boards half way through our trip for us to match what we needed and they dropped us off at our accommodation which made it so much easier! Thanks heaps”

Helpful Report

Posted 5 years ago

Hi Hannah Thanks for taking the time to leave an awesome review! We are stoked to hear our friendly experts were able to make the rental process as easy as possible and you utilised our easy swaps and shuttle service back to your accommodation. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great service buy guys that knew their stuff and were patient with the kids. Thanks”

Helpful Report

Posted 5 years ago

Hi there Thanks for leaving a review! We are stoked to hear our team were able to give you and the kids the best experience during your time with us. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Staffs were very kind and equipments were excellent!”

Helpful Report

Posted 5 years ago

Hi So Young Thank you for taking the time to leave great feedback! We are so glad to hear our staff were exceptional and you had a great time with your rentals. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great staff”

Helpful Report

Posted 5 years ago

Hi Brooke Thank you for leaving great feedback! We are so glad to hear our staff were able to give you the best experience during your time with us in Japan. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great equipment, great service, great coffee”

Helpful Report

Posted 5 years ago

Hi there Thanks for leaving a review! Amazing to hear our equipment, service and coffee all were a good experience for you! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great friendly service. The gear was very good and every time we visited the store the turnaround was very quick and efficient.”

Helpful Report

Posted 5 years ago

Hi Ryan Thanks for taking the time out to leave a review! We are stoked to hear our friendly experts were able to fit you out quick and easy and you enjoyed your rentals. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great”

Helpful Report

Posted 5 years ago

Hi Gina Thanks for taking the time to leave us some great feedback. We are happy to hear that you enjoyed our services and range of equipment! We look forward to seeing you again soon. The team at Rhythm

Posted 5 years ago

“Rhythm Japan rents out very good equipment, the service is very good and they know what they are talking about and they ask all the right questions for fitting and matching equipment. on top of that they have bring-/ pickup services for you or your rental wich is just super convenient. we would definately rent here again. Thanks Rhythm Japan! Greetings from Amsterdam!”

Helpful Report

Posted 5 years ago

Hi Jorrit, Thanks for leaving us such a fantastic review. We are thrilled that you loved your experience with our pick up/drop off and that our staff were able to give you great advice as to what to use for the mountain conditions! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews