Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were extremely helpful with every aspect of selecting & renting my gear.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave us a review. Pleased to hear our staff have helped you out! We look forward to seeing you again soon. Regards, Rhythm Team

Posted 5 years ago

“Very helpful staff. Easy booking process and great service. Would definitely recommend to anyone going to Hakuba. The pick up and drop off service was also fantastic. Will rent from you guys again!”

Helpful Report

Posted 5 years ago

Hi Tommy, Thanks for taking the time to leave us a review. So good to hear you enjoyed your time at out store in Hakuba! We look forward to seeing you again soon. Regards, Rhythm Team

Posted 5 years ago

“Excellent staff that were amazing with the fitting of equipment. Also love the service of being picked up and dropped off. Boarding equipment was amazing”

Helpful Report

Posted 5 years ago

Hi Desiree, Thanks for taking the time to leave a positive review. Glad you could make use of our free hotel transfers, great equipment and friendly service. Please let us know if you come back next year by following @rhythmjapan Hope to see you again soon! Rhythm

Posted 5 years ago

“Very organised. Friendly staff.”

Helpful Report

Posted 5 years ago

Hi Denise, Thanks for taking the time to post your review! We are happy to hear you had a fantastic experience with our team. Feel free to send us an email if you ever visit our Niseko or Hakuba stores again in the future. Thanks, Rhythm

Posted 5 years ago

“Overall pretty nice except that for those who stay at the main village has to walk up and down the hill to rent and return the equipments. A equipment drop off and pick up service would greatly improve the experience.”

Helpful Report

Posted 5 years ago

Hi Yuan-Hsiao, Thanks for taking the time to leave us a review. Please give our store a call before heading in next time and we can arrange a driver to collect you. This service is offered on the first and last day of your rentals and we are sorry that you were not made aware of this before your recent visit. We look forward to serving you again soon! The team at Rhythm

Posted 5 years ago

“On the third day of my snowboarding . The strap of the snowboard was broken and i fell off and injured myself. I brought to the Rhythm to fix the board on that day. However my ankle was twisted and sprain so i couldn't play on the 4th day . So i ended up paying one day extra . I asked your staff if this frequent occur . Well my case is the first one in this season hahaha so unlucky me :(”

Helpful Report

Posted 5 years ago

Hi Thanaphon Thank you for taking the time to leave a review for us. We do apologise that you were injured snowboarding and hope that your ankle is healing now. If you could please email us at hakuba@rhythmjapan.com we would be happy to look further into the extra day rentals you had already prebooked and could not use on the last day. With thanks, from the team at Rhythm

Posted 5 years ago

“Incredible service. Had the premium package. And they were all super helpful with helping swap and change out boards to suit my riding style perfectly”

Helpful Report

Posted 5 years ago

Hi Matthew, Thank you so much for posting such a positive review. We're so glad our team were able to stoke you out! If you would like to stay connected with us, make sure you check out our Facebook page @rhythmjapan! Cheers and we hope you see you again soon! Rhythm Team

Posted 5 years ago

“Very helpful and professional staff”

Helpful Report

Posted 5 years ago

Hi Erchun, Thanks so much for your wonderful review! We are happy to hear that you had a great experience with our team. We hope to see you back at Rhythm soon! If you'd like to stay in touch follow us on Facebook @rhythmjapan Thanks, Rhythm Japan

Posted 5 years ago

“Great service, the people here are really helpful and friendly”

Helpful Report

Posted 5 years ago

Hi Joshua, Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed your experience with our team. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great staff, great equipment!”

Helpful Report

Posted 5 years ago

Hi Jonathan, Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed your rental with us. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great service during my entire stay!”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed our services. With thanks, from the team at Rhythm

Posted 5 years ago

“The staff were generally friendly and helpful but would benefit from more product training. We bought merchandise on two occasions but received very different levels of service. On the first occasion, the staff was not knowledgeable about the different type of goggles and didn't inform us about tax free since we are foreigners. On the second occasion, the staff had much better goggles product knowledge and also told us about the tax free discount. The general condition of the hired equipment is poor. This is especially so compared to the new equipment that other rental shop provides, like Yama Sports and Village Ski rental. This is the third time we are renting from Rhythm Niseko but we are thinking we will try another provider next season.”

Helpful Report

Posted 5 years ago

Hi Fabio, We are very sorry to hear about your less than satisfactory experience in our store. We do pride ourselves on our friendly and knowledgeable staff and quality equipment but sometimes as our staff are still training and getting their product and procedure knowledge up to speed things sometimes may get missed or communicated poorly. We apologise for that. In regards to the equipment I can see that you rented the standard package consisting of the 2020 Volkl Deacon and Salomon Symbio boots. Although it appears that the boots are into their second season, the skis are in fact this year's model and should hopefully be in good condition. Our Standard package offers the basic model skis, snowboard and boots at a competitive price whereas our Premium package range has a vast selection of 2020 and 2019 model skis, boards and boots that you may I think you may really appreciate. If you would like to rent with Rhythm again I would be happy to offer you a generous discount on our Premium package. Just email our team at info@rhythmjapan.com and we will provide you with a coupon code for when you next book with us. Regards Djan Aston General Manager

Posted 5 years ago

“Efficient, friendly and pleasant. Highly recommend!”

Helpful Report

Posted 5 years ago

Hi Whit Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed your rental with us, in particular our friendly expert staff. Thank you for your recommendation and we hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Staff are all so friendly and helpful! They knew what they were talking about and took initiative to help you out. Already my third time renting gear from you guys, definitely will not be the last!”

Helpful Report

Posted 5 years ago

Hi Arthur Thanks so much for taking the time to leave such a positive review! We are stoked to hear all our expert staff were friendly to make for the best experience for you as a customer! We take pride on providing the best possible customer experience and will see you next time! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Hey! Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Everything went smooth. Techs were quick and helpful. Return was a breeze.”

Helpful Report

Posted 5 years ago

Hi Jesse Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed your rental with us, in particular our friendly expert staff, efficient tech team and an easy return! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Friendly staff, good selection of products, good experience. Return was nice and easy.”

Helpful Report

Posted 5 years ago

Hi Lucien Thanks for taking the time to submit a review. We’re so glad to hear you enjoyed your rental with us, in particular our friendly expert staff, range of retail goods, and our flexible policy on returns! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“So love working with Rhythm, it can be for the rental of the ski equipment, the shop or the coffee team all of them are perfect, friendly and just want to make sure you will have the best experience ever. Congratulation guys and please stay the same.”

Helpful Report

Posted 5 years ago

Hi Jean-Rene Thank you so much for taking the time to leave such a positive review! We are so glad to hear how stoked you are with the experience our team were able to provide, from the rentals to the coffee! We strive for this kind of contact with all our guests and are glad we did so well with you! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

Hi Herminio, Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Fourth year renting with Rhythm Japan Niseko. The staff are friendly as always”

Helpful Report

Posted 5 years ago

Hi there Thanks for leaving the time to leave a positive review! We are stoked to hear this was your 4th time renting with us and that our friendly experts were able to make for an amazing experience for you! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews