Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rhythm is my love one rental equipment shop at niseko but it will better if the process will quick more”

Helpful Report

Posted 5 years ago

Hi Wilairatana, Thanks for taking the time to leave a review! We're glad you enjoyed your experience with Rhythm. We hope to see you again soon - please follow us @rhythmjapan With thanks, The Rhythm team

Posted 5 years ago

“The staffs are very helpful and very professional 👍”

Helpful Report

Posted 5 years ago

Hi Joanne, Thanks for taking the time to leave a review! We're glad you enjoyed your experience with Rhythm especially our friendly staff! We hope to see you again soon - please follow us @rhythmjapan With thanks, The Rhythm team

Posted 5 years ago

“Staffs in great service with costumers needs, etc.”

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Posted 5 years ago

Hi Ken, Thanks for taking the time to leave a review! We're glad you enjoyed your experience at Rhythm, especially our friendly staff! We hope to see you again soon - please follow us @rhythmjapan With thanks, The Rhythm team

Posted 5 years ago

“The ski boots and gear are too worn out. My friends And family and I have came across too many mistakes in the past years. Skis not properly adjusted, different boot size etc. We hoped to get newer boots for rental this year by going for premium boots. But useless. I think you really need to brush up your gear. Rhythm Niseko has the most worn out gear i have seen out of all rental places in Japan!”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for your feedback. We are sorry to we couldn't meet your expectations. We buy a huge amount of new equipment every year and retire anything we think is too worn out so we are disappointed you didn't like the gear. If you could contact us directly on info@rhythmjapan.com with your details we can check our records to see what equipment you were given and go from there. The vast majority of our gear is no more than 2 winters old but something older may have slipped through the net. Kindest Regards, the team at Rhythm Japan

Posted 5 years ago

“Very good company they were very helpful getting me the right sized equipment and even got me a bit of a refund when I got injured and had to return my gear 3 days into a 6 day rental. Great attitudes there, the shop is very close to the base of Niseko Annupuri and very convenient. I will get my gear there again next time I go back.”

Helpful Report

Posted 5 years ago

Hi Eric, Thanks for taking the time to leave a review. We're glad to hear you enjoyed your experience at Rhythm! We're stoked you were able to take advantage of our flexible stance on refunds, extensions, and early returns. We're happy to hear you found the location of our new Base store convenient. Being super close to the gondola is useful especially in combination with our valet service! Looking forward to seeing you again soon. Please follow us @rhythmjapan With thanks, The Rhythm team

Posted 5 years ago

“Beautiful new building (Rhythm Base), fantastic equipment, and great staff. Really nice experience.”

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Posted 5 years ago

Hi Thomas, Thanks for taking the time to leave a review! We're glad you enjoyed your experience at our new store, Rhythm Base, especially the equipment and the our friendly staff! We hope to see you again soon - please follow us @rhythmjapan With thanks, The Rhythm team

Posted 5 years ago

“My overall experience was great. Staff were friendly and helpful. Very clear in their advice and instructions. Even my young children understood all that was communicated to us. Equipment was great too. In one case, my youngest found (too late though) out when we started snowboarding, that the wrist guards given to him had 2 left side guards. We should have double checked but it was unfortunate. One suggestion to make to your booking system: the equipment pre-booking details should be made clearer on how many of each equipment type was booked. On the receipt and booking chit, it was not clear whether wrist guards, pants, etc was booked. I believe the category shown was a group category (e.g. I can't remember exactly but something like wrist guards and helmets were grouped in the same category and the staff were not sure what was booked and what wasn't). The booking chit should have exactly all the individual items booked listed down. That makes it easy for everyone to know what is included and what isn't. Thanks for the great experience. I will certainly come back again!”

Helpful Report

Posted 5 years ago

Hi Ian, Thanks for taking the time to leave a review! We're glad you enjoyed your experience with Rhythm, especially the equipment and the advice from our friendly staff! We're sorry to hear about the wrist guards and we will look into your pre-booking suggestion, thanks for providing constructive feedback. We're very glad to hear you'll be coming back, looking forward to seeing you soon! With thanks, The team here at Rhythm

Posted 5 years ago

“Kitting out of equipment was smooth and efficient😊”

Helpful Report

Posted 5 years ago

Hi Lawrence, Thanks for taking the time to submit your review! We're glad you were happy with the equipment fitting process! Hope to see you again soon! With thanks, from the team at Rhythm

Posted 5 years ago

“Good and comfortable equipment!”

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Posted 5 years ago

Hello Christine! Thanks for taking the time to leave us such a great review :) We're stoked to hear that you had an excellent experience renting our high quality equipment and we hope to see you again soon! With thanks, the team at Rhythm Japan

Posted 5 years ago

“I rented snowboard for the first time and I got boots 2 size bigger than my feet. I didn't know it was too big until I had a terrible first day of snowboarding as I couldn't control my boots and my board. After the first day, I went to change the boots and got the right size so I could snowboard for the second day. I was not happy for the service on the first time as I wasted my full day of first snowboarding. Hope the staffs be more careful of choosing the gear for amatuer as they spend 10 more mins it will mean a lot to the first timer the whole day of experience.”

Helpful Report

Posted 5 years ago

Hi Preechaya, Thank you for taking the time to leave us a review. We are sad to read that you were not completely satisfied with your in store experience and we do apologise for the issues with the boots. Unfortunately, finding the right fit isn't straight forward and can take some trial and error. Your safety on the mountain is a top priority, and the staff are trained to make sure they personally fit each customer to ensure optimum comfort in your rentals with us. We would love the opportunity to welcome you back and, please know that you can see our team at any time during your rental period to tighten, readjust your bindings or change your boots if they are causing concern - we're only too happy to help! Please email us at info@rhythmjapan.com if you would like to discuss this further. Kind regards, The team at Rhythm

Posted 5 years ago

“Overall fuss free experience”

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Posted 5 years ago

Hi there Thanks for taking the time to leave a positive review! We are so glad to hear you had a seamless experience with us! We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Always friendly and helpful.”

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Posted 5 years ago

Hi! Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great equipment and service staff”

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Posted 5 years ago

Hi there Thanks for leaving a positive review! We are stoked to hear you were happy with the rental equipment and the service from our friendly experts! We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Great helpful friendly service. Good gear too!”

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Posted 5 years ago

Hi there Thank you so much for taking the time to leave a review! Amazing to hear you had a great experience with your rentals and our friendly experts. We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Great service!”

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Posted 5 years ago

Hi Jun, Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Fitting process was quick and the team were really helpful when we had to change my son’s ski boots the next day. The whole team, including those running Glorious, were fantastic - really friendly and helpful the week we were there. Can’t rate them high enough.”

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Posted 5 years ago

Hi Donna Thanks for leaving a positive review! We are stoked to hear that our team were helpful and efficient and we hope your son had the best time in his boots once the sizing was sorted! We appreciate your experience with us and hope to see you again soon! Rhythm Team

Posted 5 years ago

“Great service and brand new equipments in the new store.”

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Posted 5 years ago

Hi Tanya Thanks for the positive review! We are certainly trying to bring customers into our awesome new base shop and are glad to hear you had great service and got the best new rentals out there! We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Very nice service. Fare charge. Good equipments.”

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Posted 5 years ago

Hi Hai-Jung Thanks for leaving a positive review. We are so glad to hear you enjoyed your rentals with us and are happy with the service provided from our friendly experts. We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Premium service is excellent All staff are nice and helpful This is my fifth time, will definitely coming back again and bringing new friends in.”

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Posted 5 years ago

Hi Yiu Thank you for the review! We are so glad to hear you had a great experience with the premium service, friendly expert staff and your recommendation to your friends! We appreciate your past business and hope to see you again soon. Rhythm Team

Posted 5 years ago

“We were initially unhappy that we seemed to have been overcharged, firstly my 12 year-old daughter’s ski equipment rental was charged as adult and we paid the “top up” and secondly we were charged again when we went to Rhythm base to rent her ski attire. We only realised this on the day before we were ti depart. We went to base store again to seek refund. Me and my wife were delighted that your staff supervisor was helpful and patient and eventually refunded excess charges to us, explaining some bugs with your computer systems with new store. Her professionalism made a bad situation much more acceptable. We appreciate all the help. Well done to your team”

Helpful Report

Posted 5 years ago

Hi Kin Thank you for taking the time to leave a review. We apologise for the initial mistakes on your booking and are glad our staff were able to fix this up for you before you departed. We hope this didn't impact on the rest of your trip and hope you had an amazing time skiing. We hope to see you again soon! Rhythm Team

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews