Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, friendly service at the spacious new store. A pleasure renting with the folks at Rhythm again (3rd year) and will definitely do so again next season!”

Helpful Report

Posted 5 years ago

Hi Angela, Thanks for taking the time to leave a review! We're glad to hear you enjoyed your time in our new Base store! We look forward to seeing you for your 4th time! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Fantastic service with a smile. Felt very well taken care of by the knowledgeable staff throughout our stay. Highly recommend.”

Helpful Report

Posted 5 years ago

Hi Aaron, Thanks for taking the time to leave a review! We're glad to hear you were taken care of and enjoyed our service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Good and easy and friendly staff. Should improve on some of staff capabilities to advice beginner on equipment and setting.”

Helpful Report

Posted 5 years ago

Hi Poom, Thanks for taking the time to leave a review! We're glad to hear you had a good experience at Rhythm! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Hi, I had wonderful experience in Niseko. But I think needed to improve your transportation arrangements as I was waiting for your transport over then 3hours. Thank you very much.”

Helpful Report

Posted 5 years ago

Hi Leong Kam, Thank you for your recent review and we apologies for your unacceptable wait time. We aim to attend all of our customers transport needs within a maximum of 30 minutes, so in this case the driving assignment must have been misplaced. We sincerely apologies and ask could you please contact us at info@rhythmjapan.com with a little more detail so we can address the issue to insure it does not happen again. We hope to see you again next season! Warm regards, The Rhythm Team

Posted 5 years ago

“we have a good time in Niseko; specially with Rhythm. Although we only for rental; the professional and nice staff help us a lot. Definitely visit again.”

Helpful Report

Posted 5 years ago

Hi Naomi, Thanks so much for taking the time to leave a review. We're stoked you received a professional and helpful experience from our staff. Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“All the people at Rhythm Japan are super attentive and put effort in explanation, and making sure we were given well fitted rental equipment. My husband Ron has an unfortunate fall on the first day, twisted his knee and couldn’t continue. I am so glad Rhythm Japan empathized with our situation and refunded the unused days. All staff whom assisted us in Rhythm Japan were wonderful and very well trained in customer experience, and special mention of a blond haired lady named Mel, super cool lady who helped us greatly and I observed she served others cheerfully no matter how crowded the store is. We will definitely will come back to Rhythm on our next trip n recommend to our friends too!!”

Helpful Report

Posted 5 years ago

Hi Linda, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your time in store! We will pass on the kind words to Mel. Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Fantastic service, friendly staff, enough rental options to make any ability level skier or boarder happy. Plenty of accessories for purchase as well. Highly recommend for rentals if not purchase”

Helpful Report

Posted 5 years ago

Hi Pisak, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your time in store and got the equipment you were after! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Fast, easy and conveniently located.”

Helpful Report

Posted 5 years ago

Hello Keith, Thanks so much for taking the time to leave a review. We're stoked you found our store convenient and easy. Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Thank for your kind arrangement and recommendations.”

Helpful Report

Posted 5 years ago

Hi Ying Kit Man, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your time in store and thank you for the kind words! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Flawless service from Rhythm Japan! Equipment was in top condition and fitting service was faultless. Would definitely return next season and will be recommending you to all our friends! Thanks Rhythm!”

Helpful Report

Posted 5 years ago

Hello Judith, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your time in store and you're happy to recommend us! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“The people handling the fitting were quite disorganised. Some were more preoccupied with looking cool on the job than making sure the customers were assured that the recommendations on the fitting/sizes and deliveries would be handled appropriately. We ended with badly fitted boots (which left 2/4 of us with shin blisters) despite best efforts by ski instructors to adjust the boots. Also ended up with additional equipment (extra helmet, ski poles) which we didn’t ordered in our delivery to the hotel.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for taking the time to leave us a review! We are sorry to hear you aren't 100% satisfied with the services we provide. We will take your feedback on board and discuss with the ski team to ensure this doesn't occur again. Rhythm does offer a free service to swap your rental equipment throughout your rental period so please come in store if you are not happy with your rentals next time and we can swap them out until you are happy and comfortable! If you would like to get in touch with us, please send an email to info@rhythmjapan.com Thank you and we hope to see you again soon! The team at Rhythm

Posted 5 years ago

“Everyone at Rhythm is passionate, knowledgeable and very helpful! My set-up was perfect for the first day of the season out on the mountain. The shuttle service was a super convenient bonus! Pro-shop gear selection was phenomenal. Thank you, everyone! I will definitely be back next time in Niseko/ Hirafu!”

Helpful Report

Posted 5 years ago

Hi Sarah, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your set up and that we were able to help you out with the free shuttle service! Looking forward to see you again next time! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Great service and attentive staff.”

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Posted 5 years ago

Hi Adam, Thanks so much for taking the time to leave a review. We're stoked you enjoyed your time in store! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“Mint. Good board. Better bindings 2nd day. People very nice.”

Helpful Report

Posted 5 years ago

Hi Isaac, Thanks so much for taking the time to leave a review. We're stoked you had a great experience with the board and bindings! Hope to see you again soon! With thanks, from the team at Rhythm. Please follow us @rhythmjapan

Posted 5 years ago

“This year I rented from Rhythm in Hakuba and I pre booked premium skis.On arrival I was given very second hand basic skis.I asked for a more recent pair and I was told to try these out and if I didn't like them bring them back!I This happened 3 times before I got the quality skis I was after! I even told them what I skied on in Australia Rossignol 88's,I would have thought it a pretty easy task to find an equivalent ski to these!I wanted to support a "local" company but regretted my decision to pre book before my arrival in Japan. I am going to Niseko this year and hope the ordeal of renting skis is a bit less frustrating!”

Helpful Report

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews