Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is so professional. I love the design of the board and binding the assistant picked for me. The quality is so good as well. Thx & will go back to rent the stuff from you next round. Thank Q so much. Merry Christmas! Connie”

Helpful Report

Posted 5 years ago

Hi Connie Thank you for taking the time to leave a positive review! We are stoked to hear our friendly experts were able to help you out with finding an awesome looking board! We hope you had a fun time riding it as well. We hope to see you again soon! Rhythm Team

Posted 5 years ago

“Great service! Super friendly staff!”

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Posted 5 years ago

Hi Isaac, Thanks for taking the time to leave a review! We're so glad to hear you enjoyed your rental with us. We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Friendly helpful staff, great new store. Rented premium snowboard package so could swap out board with changing conditions.”

Helpful Report

Posted 5 years ago

Hi George, Thanks for taking the time to leave a review! We're glad you enjoyed your time in our new store called "Base". We're also stoked to hear you took advantage of swapping boards for the conditions! Hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Quick and efficient service. My daughter’s ski boots were too tight and she didn’t want to ski anymore after the first day. Hopefully, there is better boot fitting, especially for kids in future. Also, it is disappointing that Rhythm no longer assists to deliver the skis and boots to the hotel. This can greatly affect the customers’ decision on which rental company to choose. I understand that this policy was only recently put in place, without any warning to customers. Hope you can reconsider this policy.”

Helpful Report

Posted 5 years ago

Hi Caroline, Thank you for taking the time to leave us a review. We are sad to read that you were not completely satisfied with your in store experience and we do apologise for and concerns in regards to your daughter's ski boots. Your safety on the mountain is a top priority, and the staff are trained to make sure they personally fit each customer to ensure optimum comfort in your rentals with us. We're sorry if our change in our pick up/drop off service was miscommunicated. We do still offer a free pick up/drop off service on the first and last day of rentals, our main requirement with this is that we require our customers to be with the rental equipment and cannot take equipment alone to hotels/accommodation. We hope you will come back with us on your next trip and thus can make full use of our service! We would love the opportunity to welcome you back and, please know that you can see our team at any time during your rental period to tighten and readjust your bindings if they are causing concern - we're only too happy to help! Please email us at info@rhythmjapan.com if you would like to discuss this further. Kind regards, The team at Rhythm

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hi! Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Friendly people, easy process n super location”

Helpful Report

Posted 5 years ago

Hey Wah Shun Wong, Awesome to hear your feed back! Hope to see you again soon!

Posted 5 years ago

“Very detail oriented during the fitting. Efficient service throughout. Happy with taking up the early bird offer will do do again next year”

Helpful Report

Posted 5 years ago

Hello Lilian, Glad to hear you jumped onto our early bird special! Thank you for your great feed back and cant wait to get you shredding on the mountain again soon!

Posted 5 years ago

“We booked standard package ,jacket,pants,helmet were old and dirty!”

Helpful Report

Posted 5 years ago

Hi Kokwai, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We would love the opportunity to welcome you back and, please know that you can see our team at any time during your rental period to make changes or swaps to your rentals - we're only too happy to help! Please email us at info@rhythmjapan.com if you would like to discuss this further. Kind regards, The team at Rhythm

Posted 5 years ago

“Friendly and professional, we will certainly return!”

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Posted 5 years ago

Awesome! Cant wait to get you back shredding on the mountain Yvonn!

Posted 5 years ago

“We have always rented from rhythm either in niseko or Hakuba. They are professional, fast and friendly.”

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Posted 5 years ago

Hi Linda, Awesome review! Its great to hear you enjoy your Rhythm experience. Thank you for the great words and hope to see you soon!

Posted 5 years ago

“Superb quality service.”

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Posted 5 years ago

Hi Derek, Thanks for leaving a positive review! We're so glad to hear we were able to provide you with a great experience and service! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Rhythm were awesome when we booked early season offering us a discount which we very much needed. Pick up was seamless and the equipment quality good. What really earned the excellent rating was the fact they helped when we were in trouble. Our 14 year old had to be ski patrolled off the mountain late on day one. Only one of our party had a phone. They helped my husband making sure ski patrol were looking after us (when ski patrol only spoke Japanese). They helped me when I turned up unaware of where my husband was. They put my mind at rest that he had gone for his phone and they picked up my daughter and took her to the hotel. None of this was quick but they were so laid back. Jai - you were awesome mate. Rhythm also looked after our shoes on day 1 after we collected our equipment and took us to the gondola station by bus. And, they switched my daughters skis after we had issues with them on day one with no questions asked. (maybe user error!!!) Lastly they picked our equipment up from our apartment on our last day when we couldn't work out how to get to them with walking shoes!!! I highly recommend Rhythm. They were awesome.”

Helpful Report

Posted 5 years ago

Hi Helen, We all hope your son is doing well and has a speedy recovery! We were glad to go the extra step in ensuring you and your family where taken care of during a sticky situation, I hope it didn't put too much of a dent in your holiday. We were also more than happy to change skis if they are not fitted to your liking to ensure you have the best time possible on the mountain! Thank you Helen for your very kind review and we hope to see you and your family again soon!

Posted 5 years ago

“Staff are very friendly and helpful. Shuttle services were really useful. Would recommend your company to anyone travelling to Niseko.”

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Posted 5 years ago

Hello Cheng Yee Ong, Thank you for the recommendation! We are glad you have a great time using our shuttles, we hope to see you again soon.

Posted 5 years ago

“The boys at the new shop (opp Ki Niseko) were great. Helped us and kids get into boots. Happy lively lovely!!! Give them a beer!”

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Posted 5 years ago

Hey Siang, We're glad you enjoyed your experience with our staff at our new Base store! We'll be sure to get them a beer! Hope to see you again soon - follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Convenient and quick service. Staff are friendly.”

Helpful Report

Posted 5 years ago

Hi Sally, Thanks for taking the time to leave a review. We're stoked to hear you enjoyed your experience with our staff and that the service was quick and easy! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Great service and new equipment.”

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Posted 5 years ago

Hi Allan, Thanks for taking the time to leave a review. We're stoked to hear you enjoyed our services and our high quality equipment! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Staff were awesome and so helpful with choosing our equipment and providing lifts to the ski parks. The equipment was top notch! Absolutely 10/10 experience with Rhythm”

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Posted 5 years ago

Hi Shannon, Thanks for taking the time to leave a review. We're stoked to hear you enjoyed the transportation services and the assistance from staff! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“Super great service! Definitely will your service again next year!”

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Posted 5 years ago

Hi Arnaldo, We're happy to hear you enjoyed the service! Looking forward to seeing you next year! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

“the pick up and drop off was the best when we didn’t have a car!!!!! And the variate of boards were superb! Will defo rent with u guys next time!”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to leave a review! We're glad you enjoyed the free pick up/drop off service and the wide variety of boards in our rental fleet! Looking forward to seeing you again next time! Follow us @rhythmjapan With thanks, The team at Rhythm

Posted 5 years ago

“Friendly, fast, convenient”

Helpful Report

Posted 5 years ago

Hi Nicole, We're glad to hear you had a good experience at Rhythm! Thanks for taking the time to leave a review! We hope to see you again soon! Follow us @rhythmjapan With thanks, from the team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews