Rhythm Japan Reviews

Name: Rhythm Japan
Rating: 4.70

4.7 Rating 675 Reviews

93 %

of reviewers recommend Rhythm Japan

Company Reviews

Questions

Metrics

4.7

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+81 70 2423 7885

Email:

sherry@rhythmjapan.com

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Rhythm Japan 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flexibility and service!!! You can change between snowboard and ski!! Will use Rhythm again when I'm back in Niseko.”

Helpful Report

Posted 5 years ago

Hi Tobias, Thank you for taking the time to leave a review. We are stoked you will be back and that you had an awesome time in Niseko! We look forward to seeing you when you're back! Many thanks, the team at Rhythm

Posted 5 years ago

“Advanced boarder travelling with a friend new to snowboarding, debated bringing my board or renting. Both of us had a great experience with the knowledgeable staff. They went above and beyond to pick up our board to allow us to get more time on the slopes.”

Helpful Report

Posted 5 years ago

Hi Janelle, Thank you for taking the time to leave a review. We're glad to hear that making the decision to leave your gear at home paid off! We hope to see you again on your next trip to Japan! Many thanks, the team at Rhythm

Posted 5 years ago

“Great, fast service! highly recommend!”

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Posted 5 years ago

Hi Leonid, Thank you for taking the time to leave a review. We're stoked to hear your rental process was an awesome experience! We look forward to seeing you next time. Many thanks, the team at Rhythm

Posted 5 years ago

“Highly recommend this business, excellent customer service, simple processes for exchange, high quality and good choice of equipment.”

Helpful Report

Posted 5 years ago

Hi Bindi, Thank your for taking the time to leave a review. We are stoked to hear you had a smooth and simple rental process! We look forward to seeing you next time! Many thanks, the team at Rhythm

Posted 5 years ago

“Good gear and good service. Recommended”

Helpful Report

Posted 5 years ago

Hi Dale, Thank you for taking the time to leave a review. We are glad to hear you had a great experience with your rental process. We look forward to seeing you on your next trip to Japan! Many thanks, the team at Rhythm

Posted 5 years ago

“Absolutely "LOVE" RHYTHM JAPAN. We have been hiring our gear here for the past 9 trips (9 years consecutive. They have a pretty decent supply of skis/boards to suit most all ages and abilities. They also have a decent selection of inner/outerwear along with accessories. Prices are pretty much the norm unless you go later in the season where you'll be able to pick up bargains. The Staff are ALWAYS friendly and knowledgeable and ready to help where they can. If you can't find anything at one of their 3 stores they will generally source it from another store and have it ready for you either the same day or the next. the stores have a coffee bar and Rhythm Peak have a bar if you feel the need for a cold one or two. We only returned home two days ago from Niseko and will shortly be planning to hire our gear yet again through RHYTHM Niseko for our 10th trip. Btw, if you book online they usually offer a 15% discount as we are club members. THANKS RHYTHM for your great service over the years:)”

Helpful Report

Posted 5 years ago

Dear Delecia, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Many thanks, the team at Rhythm

Posted 5 years ago

“I order premier equipment but the skis, helmet, and boots were all of poor quality. I am a regular skier and this equipment was significantly worse than the usual equipment I use.”

Helpful Report

Posted 5 years ago

Hi Adam, Thanks for taking the time to leave a review. We take all feedback on board to help us to better improve our service to current and future customers. Our records show that you were on premium skis from our 2019 range, then took advantage our complimentary swapping service to change to premium skis from our 2020 range. This service is in place for all our rental customers to ensure they can ride the best skis for the conditions during their holidays. We are sorry that the skis didn't meet your expectations and would love more detail on why you feel the skis were not the same quality you're accustomed to - we truly do have a focus on your experience and always want to make sure you hit the mountain stoked for the day. Please feel free to send us an email at info@rhythmjapan.com to discuss this further, we value your time and respect your opinion on the service and quality of our gear and hope to hear from you.

Posted 5 years ago

“Tough to find available parking and had a bit of waiting line but everything was smooth and staffs were very friendly. Overall had a great experience and will definitely come back.”

Helpful Report

Posted 5 years ago

Hi Naoki, Thanks for submitting your review! We are glad to hear you had a great experience with Rhythm and will be back again in future seasons. Feel free to follow us @rhythmjapan and we hope to see you again soon! Cheers, the team at Rhythm Japan

Posted 5 years ago

“Super personable service, the equipments were all far better than another rental service that we tried.. very quick to attend to us.. we also loved the pick up and free shuttle service. And loved the coffee!”

Helpful Report

Posted 5 years ago

Hi Gabriella, Thanks for submitting your review. We are glad to hear you enjoyed the service including our free pick up/ drop off service and in-house baristas! Feel free to follow us @rhythmjapan and we hope to see you again soon! Cheers, the team at Rhythm Japan

Posted 5 years ago

“Decent gears and prices”

Helpful Report

Posted 5 years ago

Hi Thanentiran, Thanks for submitting your review! We are glad to hear you enjoyed the gear and prices! Feel free to follow us @rhythmjapan and we hope to see you again soon! Cheers, the team at Rhythm Japan

Posted 5 years ago

“Staff were friendly and helpful.”

Helpful Report

Posted 5 years ago

Hi Benny Thanks for taking the time to leave a review. We put customer experience and satisfaction as our priority, we are glad you had such a great rental experience. We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“The service and equipment were first class. We needed to make a couple of adjustments to my son's equipment three days in and the staff were helpful, knowledgeable and efficient in processing the changes. The coffee bar while-u-wait was also a godsend.”

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Posted 5 years ago

Hi Laurence Thank you for leaving a positive review! We are stoked to hear our team were able to put your experience on such a high level and you enjoyed the coffee too! We hope to see you again soon With thanks The Team at Rhythm

Posted 5 years ago

“Awesome gear awesome people”

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Posted 5 years ago

Hello Yohanes, Thanks for taking the time to leave a review! We're stoked your stoked with the gear and our amazing people. We hope to see you again soon! With thanks, The Rhythm team

Posted 5 years ago

“Great service!”

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Posted 5 years ago

Hi Michael Thanks for taking the time to leave a review! We're happy to hear you like the service provided by our fantastic staff. We hope to see you again soon! With thanks, The Rhythm team

Posted 5 years ago

“good job”

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Posted 5 years ago

Hi Jason, Thank you for taking the time to leave a review! We look forward to seeing you on your next trip! Many thanks, the team at Rhythm

Posted 5 years ago

“The rental equipments are if good quality. However, It would be better if the staff had advised us that they can provide complimentary pick up of the equipment from our guesthouse. My 2 friends had to walk in the cold with all the equipment in order to reach rhythm just to return them. Thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. Thank you for letting us know know about this. Your feedback helps us get better. We're sorry you were unable to make use of our pick up/drop off service, we hope that next time you will take full advantage of our service. Please feel free to email us at info@rhythmjapan.com before your next booking. We look forward to seeing you again! Many thanks, the team at Rhythm

Posted 5 years ago

“Rhythm Hakuba is great”

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Posted 5 years ago

Hi Eleanor, Thanks for taking the time to leave a review. We're glad to hear you enjoyed your experience at Hakuba! Feel free to follow us @rhythmjapan and we hope to see you again soon! Cheers, the team at Rhythm Japan

Posted 5 years ago

“Staff were awesome! Super helpful with all the gear but also with recommending places to eat / drink or go to an onsen around Hirafu and surrounds! They also picked us up from about 10minutes away to fit us for our gear and then dropped us back with it all. Even gave me a refund for a piece that I hired and paid for prior but no longer wanted to rent when I arrived!”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for taking the time to leave a review. We're stoked to hear you had such a great experience with our awesome Rhythm team! We hope to see you again next time! Many thanks, the team at Rhythm

Posted 5 years ago

“Friendly and helpful staff”

Helpful Report

Posted 5 years ago

Hi Ryan, Thanks for taking the time to leave a review! We're glad you like our friendly and knowledgeable staff! We hope to see you again soon! With thanks, The Rhythm team

Posted 5 years ago

“Truly stellar customer service from everyone I met. And I got to demo a great board that I’m now convinced is worth purchasing for myself.”

Helpful Report

Posted 5 years ago

Hi Kwaku, Thank you for taking the time to leave a review. We're stoked you were able to take full advantage of our 'Try before you buy' deal and were able to find the perfect board for you! We hope to see you next time! With thanks, the team at Rhythm

Posted 5 years ago

Rhythm Japan is rated 4.7 based on 675 reviews