RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my question ready and I received a clear answer what more can I ask for, the question was then finalised and payment paid. Just waiting for information through post.”

Helpful Report

Posted 9 years ago

“I was shocked to find the increase in my annual car insurance was over £40 pounds. This is despite the fact that we insure two cars with you and have house insurance. I thought your company specialised in insurance for the over 50s but it seems that once you have secured a customer you just hike up the prices. You should consider the fact that older people are more trusting. They assume that loyalty to a company will ensure that they are offered a decent deal. They also do not always have access to the Internet and they may not be able to search for the best price on the comparison sites. As in my case I did telephone and secured a discount but even so the £40 plus increase in premium was excessive considering I have a clean driving record and no claims. As a company you should do better. This year I paid up because as an elderly person I do not want any hassle but next year if the premium is excessive I too will look for an alternative company. Your company name on numerous reviews is an absolute disgrace. You should wake up and smell the coffee before us old folk leave and go back to the AA or Direct Line for a better deal.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Very helpful team, gave him a challenge and he rose to it. well done & thank you”

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Posted 9 years ago

“Garage broken into new door seen to straight away.”

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Posted 9 years ago

“every thing was very easy”

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Posted 9 years ago

“The best insurance company I have dealt with , very pleased to help , best renewal price going”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“EASY TO DEAL WITH AND MAKE A PAYMENT OR CLAIM”

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Posted 9 years ago

“We have used this company for many years now can't fault them on service or price”

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Posted 9 years ago

“I tried to renew policy on phone but waited too long several times listening and paying for your 'phone sales talk'. Because i could not get answer - sent a cheque But you had NOT sent a return envelope nor proper form to fill in . I supplied both of these. I am of an age that has 'BRAND loyally '-so stuck with you.Then I received letter saying there was still time to renew although I thought I had done so. This forced me once again to Phone waiting again for a long time . When I complain I was told BUT we are very busy at this time of year- implying that others were of more importance than my call .If you had not already cashed the cheque I was going to go elsewhere for my insurance.. m barrick”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Why is your insurance price computer generated? Your premium had gone up by 30% . By speaking to your agent on the telephone it was reduced to almost the same as last year. So if some people don't phone you they are being ripped off”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Polite and helpful service.”

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Posted 9 years ago

“Satisfied with the Rias service but did think our car insurance went up a lot.”

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Posted 9 years ago

“Thank you but I will not be renewing my policy with RIAS on this occasion.”

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Posted 9 years ago

“The lady I spoke to was very professional and polite”

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Posted 9 years ago

“Very good service no problems so far”

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Posted 9 years ago

“RIAS were supportive when we were owners of 2 properties at once for over a month. It was very good that we were given free 60 days cover on our unoccupied house while the sale went through.”

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Posted 9 years ago

“Attention to detail to ensure info is correct Good price”

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Posted 9 years ago

“Good afternoon - All went well with the renewal of my contents insurance. Renewal was by phone and no problems and I have received confirmation of the renewal. Regards Colin Coulter”

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Posted 9 years ago

“As a loyal customer sorting uptodate insurance is easy with Rias. I decided last week to get a quote from another company they were dictating where I had to take my new car for servicing not the local main dealer that is when I terminated the conversation I was appaled.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews