RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone contact is easily established and staff are helpful . No claims experience to date. Unfortunately recent quote for motor insurace cover was wildly adrift of competition. Will continue to ask for quotations as appropriate.”

Helpful Report

Posted 9 years ago

“very good service when renewing my house insurance”

Helpful Report

Posted 9 years ago

“15 minutes before I could speak to a person. Not good enough.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Every year, my increase in home insurance is quite high, but after a quick phone call I always agree a fair price, and I fortunately do not make unnecessary claims.”

Helpful Report

Posted 9 years ago

“i recently renewed my contents insurance with you and as i did it by phone i spoke to one of your assistants who was very competent and delt with my request quickly and in busness like way ( sorry i cant remember their name yours with thanks D Barrack.”

Helpful Report

Posted 9 years ago

“good 'phone connection/very helpful service given”

Helpful Report

Posted 9 years ago

“Having taken out my house insurance with you for many years I do not expect to have to then shop around at every renewal time. I expect you to provide the best possible terms and conditions for renewal and not rely on my inertia in order to charge excessive fees which you then reduce. By checking this year I saved myself £239 and could have achieved greater saving for the equivalent cover elsewhere. I will not go through this exercise again.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Each year I get a completely unacceptable quote from RIAS. I phone to query it, and a staff member reduces it to something nearer the previous year's quote. This is all done, I must add, with politeness and efficiency. But I am left with the suspicion that RIAS are 'trying it on', and hoping that through apathy I will accede to the initial premium. So my concern is with the 'system', not the staff.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Competitive price,and good service.”

Helpful Report

Posted 9 years ago

“My insurance became very expensive ,I rang up to cancel and the lovely lady talked me through it suggested a few things and I got a reduced premium I had a claim this winter and the service was exceptional, Always ring them up if you have a problem the are ,after all the experts”

Helpful Report

Posted 9 years ago

“Problem with default settings on RIAS system input resulted in incorrect dates in Policy Statement - rang to make corrections which resulted in the issue of a second certificate which now has a incorrect start time of 01:00 hrs and not 00:00 hrs as I believe it should be. Spoke to call centre who gave verbal assurance that cover would start from 00:00 hrs but unfortunately unable to produce a certificate to that effect. Not very reassuring as I am sure that if the vehicle were to be stolen between that hour RIAS would refer to the policy document and say insurance cover does not start until 01:00 hrs. My current insurance expires at 23.03.2016 at 24.00 hrs, please get your act together and produce a valid document or I will cancel.”

Helpful Report

Posted 9 years ago

“At RIAS always very helpful. We have been customers for a very long time and we get value for money.”

Helpful Report

Posted 9 years ago

“House insurance excellent Car insurance to Aviva at half your premium.”

Helpful Report

Posted 9 years ago

“Impressed with outlay of policy in book form. Person I spoke to today about errors in my policy was very pleasant and knowledgeable. His assistance was very much appreciated. Thank you”

Helpful Report

Posted 9 years ago

“I have to admit I was disappointed. I am normally a big fan of RIAS. I received my new premium for the next year by post and discovered it was over £40 higher than last year despite no claims. When I telephoned and challenged the amount I was given a load of bull and it was suddenly reduced to the same as last year !!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“A little concerned at the initial quote for my policy but a short polite phone call reduced the figure to a more acceptable one”

Helpful Report

Posted 9 years ago

“Always a pleasure to deal with - a very fair Company. Not always cheapest at first glance but check out the excesses etc and it should be easy to decide”

Helpful Report

Posted 9 years ago

“Quick easy and was competitive”

Helpful Report

Posted 9 years ago

“renewed house insurance staff member very helpful had sound understanding of all areas i asked about .i was very happy with the price.”

Helpful Report

Posted 9 years ago

“I concluded the business online and found your staff very knowledgeable, polite and helpful. The addition of personal accident was clearly explained and I decided to accept this. I was not pressed to take up other insurances although some were mentioned. The price was very good indeed. Thank you. Terry Smith.”

Helpful Report

Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews