RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have always found Rias to be professional, approachable, friendly and accomodating. We have never been kept waiting on the phone long, when we have had issues Rias has responded quickly and given reassurance. The renewal process has been straightforward with a fair price in comparison to the year before and competitors.”

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Posted 9 years ago

“Very pleased with Rias, my renewal went very smoothly by phone,with a competent operator.”

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Posted 9 years ago

“Helpful. quick, no problems.”

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Posted 9 years ago

“I didn't think you were ripping me off, as I am a regular customer. So I didn't get comparisons ... People I meet sometimes have stories iof how insurance companies take advantage of regulars; or anybody: a pretty miserable way to trade.”

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Posted 9 years ago

“Waiting for my paperwork”

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Posted 9 years ago

“Phone calls to you are answered quickly, delay in answering calls is frustrating to the customer, do not compromise yourselves by cutting back on this service.”

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Posted 9 years ago

“I did not purchase the insurance online, nor do I think I ever would. I would always prefer to speak to a person in this country. Not a robot.”

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Posted 9 years ago

“Excellent service. Needed help and the young lady was quick to respond. Thank you Rias”

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Posted 9 years ago

“as always very helpful and polite people - also with a great sense of humour whilst remaining professional”

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Posted 9 years ago

“Have not received policy although paid for.”

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Posted 9 years ago

“Rias always good same this time.”

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Posted 9 years ago

“Q I have found Rias a good insurance company to deal with and appear to appreciate loyalty. My only small criticism is when given a quote which you consider a little excessive and therefore question they then are able to reduce it and make it very acceptable.Why not do this initially?”

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Posted 9 years ago

“No increase from last year which is much appreciated after having to fight to keep my motor policy reasonably priced. Easy to renew on the phone.”

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Posted 9 years ago

“Easy to deal with, competitive quote to renew, phone answered quite quickly and sorted things - might be even better if able to do this online rather than call?”

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Posted 9 years ago

“Just needed to renew my policy so now trouble doing it.”

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Posted 9 years ago

“Renewal of my Car Insurance policy was dealt with quickly and efficiently”

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Posted 9 years ago

“I was pleasantly surprised to receive a lower quote for this year's renewal and, when I phoned in to renew, I was told that this is now company policy, to quote the lowest straight away to save all the haggling! Nice change! I was also pleased with the phone experience, friendly, not over-chatty, cheerful and efficient. The whole renewal experience took only about ten minutes. I was quite impressed with RIAS and pleased to renew with them for yet another year”

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Posted 9 years ago

“Very helpful & professional. We've always had good service.”

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Posted 9 years ago

“easy to renew thanks”

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Posted 9 years ago

“Call handled by very polite, knowledgeable woman. The process was painless but I did find the "home emergency" cover expensive so I declined it. If you really are committed to delivering excellent customer service, here are a couple of essential points that you need to adopt: (a) upon renewal, provide "best quote, first time" to cut out all this unnecessary haggling which you must understand that the majority of your customers dislike. (b) introduce an industry standard template listing cover details so it is easy for customers to compare one provider with another.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews