RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,478 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Experience of renewal was quite simple but found salesperson was in no way flexible with the price quoted. Will certainly shop around in future for quotes.”

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Posted 10 years ago

“I think it is most unreasonable to increase my car insurance because of the death of my wife. I cannot see why that should be and can think of no logical reason for it. I am, infact, driving far less miles now. I will certainly think very carefully next year when I come to renew and will not recommend you insurance to anyone of my friends and relations.To add insult to injury when I received the new certificate of insurance from you there was a bad error (saying my new insurance expired in 2016 when, of course it is 2017) I am still awiting for the correct certificate.”

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Posted 10 years ago

“no trouble at all with rias my problem is with prices nothing else.”

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Posted 10 years ago

“I have had to say "poor" because that was my experience when I rang your office to find out what my premium would be for the next twelve months. I had no claims but my payments had increased by £120.00 and quotes from other companies were well below this figure so I attempted to ask your lady why such a large increase but was abruptly told that "Premiums were not negociable" and the phone went down.I left it a few days and rang your office once again as I have always been satisfied with Rias and was put through to a lad called Joshua who was very helpfull and we agreed a payment figure and I am a customer of Rias for the next year.he was a good lad,much better than your quite ignorant female assistant. Sorry!!!”

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Posted 10 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 10 years ago

“We have always found Rias to be professional, approachable, friendly and accomodating. We have never been kept waiting on the phone long, when we have had issues Rias has responded quickly and given reassurance. The renewal process has been straightforward with a fair price in comparison to the year before and competitors.”

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Posted 10 years ago

“Very pleased with Rias, my renewal went very smoothly by phone,with a competent operator.”

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Posted 10 years ago

“Helpful. quick, no problems.”

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Posted 10 years ago

“I didn't think you were ripping me off, as I am a regular customer. So I didn't get comparisons ... People I meet sometimes have stories iof how insurance companies take advantage of regulars; or anybody: a pretty miserable way to trade.”

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Posted 10 years ago

“Waiting for my paperwork”

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Posted 10 years ago

“Phone calls to you are answered quickly, delay in answering calls is frustrating to the customer, do not compromise yourselves by cutting back on this service.”

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Posted 10 years ago

“I did not purchase the insurance online, nor do I think I ever would. I would always prefer to speak to a person in this country. Not a robot.”

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Posted 10 years ago

“Excellent service. Needed help and the young lady was quick to respond. Thank you Rias”

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Posted 10 years ago

“as always very helpful and polite people - also with a great sense of humour whilst remaining professional”

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Posted 10 years ago

“Have not received policy although paid for.”

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Posted 10 years ago

“Rias always good same this time.”

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Posted 10 years ago

“Q I have found Rias a good insurance company to deal with and appear to appreciate loyalty. My only small criticism is when given a quote which you consider a little excessive and therefore question they then are able to reduce it and make it very acceptable.Why not do this initially?”

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Posted 10 years ago

“No increase from last year which is much appreciated after having to fight to keep my motor policy reasonably priced. Easy to renew on the phone.”

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Posted 10 years ago

“Easy to deal with, competitive quote to renew, phone answered quite quickly and sorted things - might be even better if able to do this online rather than call?”

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Posted 10 years ago

“Just needed to renew my policy so now trouble doing it.”

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Posted 10 years ago

“Renewal of my Car Insurance policy was dealt with quickly and efficiently”

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Posted 10 years ago

RIAS is rated 4.0 based on 1,478 reviews