RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had to say "poor" because that was my experience when I rang your office to find out what my premium would be for the next twelve months. I had no claims but my payments had increased by £120.00 and quotes from other companies were well below this figure so I attempted to ask your lady why such a large increase but was abruptly told that "Premiums were not negociable" and the phone went down.I left it a few days and rang your office once again as I have always been satisfied with Rias and was put through to a lad called Joshua who was very helpfull and we agreed a payment figure and I am a customer of Rias for the next year.he was a good lad,much better than your quite ignorant female assistant. Sorry!!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“We have always found Rias to be professional, approachable, friendly and accomodating. We have never been kept waiting on the phone long, when we have had issues Rias has responded quickly and given reassurance. The renewal process has been straightforward with a fair price in comparison to the year before and competitors.”

Helpful Report

Posted 9 years ago

“Very pleased with Rias, my renewal went very smoothly by phone,with a competent operator.”

Helpful Report

Posted 9 years ago

“Helpful. quick, no problems.”

Helpful Report

Posted 9 years ago

“I didn't think you were ripping me off, as I am a regular customer. So I didn't get comparisons ... People I meet sometimes have stories iof how insurance companies take advantage of regulars; or anybody: a pretty miserable way to trade.”

Helpful Report

Posted 9 years ago

“Waiting for my paperwork”

Helpful Report

Posted 9 years ago

“Phone calls to you are answered quickly, delay in answering calls is frustrating to the customer, do not compromise yourselves by cutting back on this service.”

Helpful Report

Posted 9 years ago

“I did not purchase the insurance online, nor do I think I ever would. I would always prefer to speak to a person in this country. Not a robot.”

Helpful Report

Posted 9 years ago

“Excellent service. Needed help and the young lady was quick to respond. Thank you Rias”

Helpful Report

Posted 9 years ago

“as always very helpful and polite people - also with a great sense of humour whilst remaining professional”

Helpful Report

Posted 9 years ago

“Have not received policy although paid for.”

Helpful Report

Posted 9 years ago

“Rias always good same this time.”

Helpful Report

Posted 9 years ago

“Q I have found Rias a good insurance company to deal with and appear to appreciate loyalty. My only small criticism is when given a quote which you consider a little excessive and therefore question they then are able to reduce it and make it very acceptable.Why not do this initially?”

Helpful Report

Posted 9 years ago

“No increase from last year which is much appreciated after having to fight to keep my motor policy reasonably priced. Easy to renew on the phone.”

Helpful Report

Posted 9 years ago

“Easy to deal with, competitive quote to renew, phone answered quite quickly and sorted things - might be even better if able to do this online rather than call?”

Helpful Report

Posted 9 years ago

“Just needed to renew my policy so now trouble doing it.”

Helpful Report

Posted 9 years ago

“Renewal of my Car Insurance policy was dealt with quickly and efficiently”

Helpful Report

Posted 9 years ago

“I was pleasantly surprised to receive a lower quote for this year's renewal and, when I phoned in to renew, I was told that this is now company policy, to quote the lowest straight away to save all the haggling! Nice change! I was also pleased with the phone experience, friendly, not over-chatty, cheerful and efficient. The whole renewal experience took only about ten minutes. I was quite impressed with RIAS and pleased to renew with them for yet another year”

Helpful Report

Posted 9 years ago

“Very helpful & professional. We've always had good service.”

Helpful Report

Posted 9 years ago

“easy to renew thanks”

Helpful Report

Posted 9 years ago

RIAS is rated 4.0 based on 1,475 reviews