RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,478 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My concern was that my renewal notice did not arrive, yet when I rang up 2 days before due, I was told it had been sent.... There was no follow up to check why I had not renewed.... I can confirm that my renewal was never received.!”

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Posted 10 years ago

“Very knowledgable and helpful”

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Posted 10 years ago

“Just one phone call to renew policy all done no problems and received paper work as promised. Nice girl on the phone thanks”

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Posted 10 years ago

“Could not use ''very good'' because it took 2 days off and on the get through to household renewals - otherwise good service”

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Posted 10 years ago

“wery good service very helpful”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“I did not receive a renewal advice until after the renewal date, if I had not checked my expiry date on my policy I would have been driving with out insurance....!!! This is certainly not good enough..........!!! This then left me little time to appraise your insurance offer which had again increased in price......!!”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 10 years ago

“The initial conversation was ok, but we have received two letters telling us we did not have insurance with you, Six confirmation of the insurance policy?? What a waste of time and paper. I rang you again to get confirmation that we were ok with the car policies, but this should have been totally unnecessary. It does not instill confidence in the company, whom we have our household insurance as well.”

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Posted 10 years ago

“My options were clearly set out and the costs plainly detailed. The overall product was 'Comprehensive cover at a reasonable cost'.”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Overall we find R.I.A.S Insurance a good product we have been with R.I.A.S quite a few years now so that speaks for its self Sincerely David Gaul”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“The call was perfect and clear thank you”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Very smooth renewal process”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Very efficient, took out a new policy by telephone,the price for coverage was good and requested posted policy and details which arrived 3 days later.Overall very good”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Very polite adviser and very quick and efficient in renewing policy for the next year.”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“I found the renewal process easy and the phone operative was easily understood.”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Have been insured with Rias for 3 years now as never having made a claim cannot comment on how good company is.”

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Posted 10 years ago

“Have used Rias for the last 15 years and would recommend them to anyone”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Sorry why need a review when your the best .Many thanks”

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Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“A very helpful and understanding rep”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“Very helpful person on the phone who sorted out my query in a short time and renewed the policy with minimum fuss.”

Helpful Report

Posted 10 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 10 years ago

“I was very disappointed with the increase in my premium this year, I feel that I was penalised for the incident on the 25th. August when I was the innocent victim of a rear shunt accident. Although the operator made a reduction on the premium I still feel that the increase is excessive. I am looking at other insurance companies in order to get a more competative insurance”

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Posted 10 years ago

RIAS is rated 4.0 based on 1,478 reviews