RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wery good service very helpful”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“I did not receive a renewal advice until after the renewal date, if I had not checked my expiry date on my policy I would have been driving with out insurance....!!! This is certainly not good enough..........!!! This then left me little time to appraise your insurance offer which had again increased in price......!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“The initial conversation was ok, but we have received two letters telling us we did not have insurance with you, Six confirmation of the insurance policy?? What a waste of time and paper. I rang you again to get confirmation that we were ok with the car policies, but this should have been totally unnecessary. It does not instill confidence in the company, whom we have our household insurance as well.”

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Posted 9 years ago

“My options were clearly set out and the costs plainly detailed. The overall product was 'Comprehensive cover at a reasonable cost'.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Overall we find R.I.A.S Insurance a good product we have been with R.I.A.S quite a few years now so that speaks for its self Sincerely David Gaul”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“The call was perfect and clear thank you”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Very smooth renewal process”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Very efficient, took out a new policy by telephone,the price for coverage was good and requested posted policy and details which arrived 3 days later.Overall very good”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Very polite adviser and very quick and efficient in renewing policy for the next year.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“I found the renewal process easy and the phone operative was easily understood.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Have been insured with Rias for 3 years now as never having made a claim cannot comment on how good company is.”

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Posted 9 years ago

“Have used Rias for the last 15 years and would recommend them to anyone”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Sorry why need a review when your the best .Many thanks”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“A very helpful and understanding rep”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Very helpful person on the phone who sorted out my query in a short time and renewed the policy with minimum fuss.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“I was very disappointed with the increase in my premium this year, I feel that I was penalised for the incident on the 25th. August when I was the innocent victim of a rear shunt accident. Although the operator made a reduction on the premium I still feel that the increase is excessive. I am looking at other insurance companies in order to get a more competative insurance”

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Posted 9 years ago

“I made a mistake with my first quote online but a quick phone call had it sorted, and the person I spoke to was more than helpful. Thank you.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Only my first time with Rias, so until, and I hope it never happens, until I actually have to need them, i c an not really make a comment , i need to appreciate there service first,The initial set up, I believe it was Rhag, who answered and first enlisted me, he was very good, but one thing still I am still having trouble to conceive, I was told after I receive my paperwork through the post, then the car roadside recovery details would follow, well , I've not received anything yet, I did query this, was told if Recovery is required, I ring Rias, they deal with it, once again, hope I don't ever have to use this facility.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“My policy was cheeper than last year so decided to stay with rias and it was recommended by which. Lyle Jones”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

“Easy to use website. Contacted Customer Service and received prompt reply. Really appreciated that. Insurance sorted very quickly.”

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Posted 9 years ago

Hi, thank you for your comments we appreciate you taking the time to leave feedback. Kind regards The RIAS Team

Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews