RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,476 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,476 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can not fault the service, also the kind and understanding feeling that you get whilst contacting RIAS by telephone. Thank you”

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Posted 10 years ago

“I AM QUITE HAPPY WITH THE SERVICE PROVIDED AND FEEL VERY IMPT=RESSED BY THE COURTSEY OF BEING CALLED TO BE REMINDED AND RENEWAL OF MY POLICY OVER THE PHONE.”

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Posted 10 years ago

“ok so far!”

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Posted 10 years ago

“Spoke to helpful person who asked for relevant information I did not have to hand. He was very patient offering to wait or I could ring back when I was ready; or alternatively I could use your excellent web site. Which is the path I chose in the end and I am pleased to say successfully.”

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Posted 10 years ago

“Rias make it easy.”

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Posted 10 years ago

“Once again prices have gone up. Incorrect details which put up premium further,despite declaring the correct details. I will be looking online next year to compare prices.”

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Posted 10 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 10 years ago

“I have found RIAS very efficient on the many times I have used them.”

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Posted 10 years ago

“your representative "adam" was veryhelpful,informative,polite,efficient & secured me a good price for my renewal. well done”

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Posted 10 years ago

“LIKE THE PERSONALISED POLICY "BOOKLET". STAFF HELPFULL on phone. Just don't spoil it all and lose a customer by piling on the renewal prices.”

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Posted 10 years ago

“I wonder - - -Was it Gemma I spoke to? If so she was very helpful and I was assured that the cover terms for 16/17 would be exactly the same for me as in 15/16. She went over every aspect of the new policy and I was again happily covered by RIAS as I have been for years”

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Posted 10 years ago

“Very efficient, easy to do and cost effective”

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Posted 10 years ago

“Very polite and helpfull”

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Posted 10 years ago

“Found your staff member very helpful and polite.”

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Posted 10 years ago

“Very easy to dealwith.”

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Posted 10 years ago

“Very helpful assistance. Good clear advice, well explained. Felt no pressure. All questions answered.”

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Posted 10 years ago

“Normally I would enter 'Very Good' as I have had motor insurance for many years through RIAS. However, this year it took me absolutely ages to get through. I tried several times over two days and boy was it irritating to have to listen to the same prolonged 'blurb' each time I called! I was told that the issue was with new registrations but I had not experienced this in previous years. Otherwise, once I did get through, I was very pleased with the level of cover for the price. Oh, and also the call handler was very chatty and pleasant.”

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Posted 10 years ago

“Average”

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Posted 10 years ago

“Your reps were very helpful with my renewals - car and house insurances - and made it a little less painful parting with my money”

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Posted 10 years ago

“Pleasant, efficient young lady who quickly renewed my car insurance.”

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Posted 10 years ago

“I was disappointed that I had to contact RIAS to renew,I was told a letter had been sent but I never got anything from you.I was asked about car insurance which made me annoyed I had car insurance with you for many years when I got the last renewal you had increased the cost by over £100 so I went to saga and got it cheaper than the year before.So being a long standing customer in my case 23 years counts for nothing.”

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Posted 10 years ago

RIAS is rated 4.0 based on 1,476 reviews