RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am not very good with a computer better by phone, for some people.”

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Posted 9 years ago

“A quick painless process. Staff were helpful and polite, discussing all options.”

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Posted 9 years ago

“Great price. Consistently came out as cheapest on comparison sites. Price paid was what they told me unlike some others where after going to the site and checking all the details it came out different. Compulsory excess is on the high side but still cheapest with 0 voluntary excess compared to others after loading voluntary excess to get similar overall. Process was easy just taking a photo of renewal notice with iPad and uploading to web site following purchase. Also pleased that no surcharge was added for using credit card to pay.”

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Posted 9 years ago

“Excellent easy to deal with and easy to change with a phone call and quick response from emails. Good telephone centre and clear website.”

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Posted 9 years ago

“So far so good. I've only just signed on, the insurance does not start for another 25 days. It's only possible to give a review when the service has been used (although I hope that I don't have a claim!). The quote was good for me. I would have liked to include the breakdown service (especially if it was with LV Britannia) but the name of the supplier is unknown. I like the method of signing on for the insurance - everything online; documents supplied and stored in my computer; the no-claims proof letter uploaded online etc. All in all a very smooth start. At this stage I would recommend RIAS to my over-50 friends and relations. Although Aegeas is the actual supplier and their track record (on Which?) is not that good, it seems that RIAS cushions that.”

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Posted 9 years ago

“Very friendly and helpful. Went through all the options that would I needed and worked out a plan. Documents arrived as promised exceptional service.”

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Posted 9 years ago

“Fast and easy to get into place”

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Posted 9 years ago

“Having been told in previous years that RIAS will not insure Chartered Accountants I was pleased with the competitive quote they provided this year. Service was good....although confusing that you get a lower rate through Go Compare that through their help desk .”

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Posted 9 years ago

“Cost for home insurance excellent. No problem accessing site to get all information required.”

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Posted 9 years ago

“It was very straightforward obtaining a new policy with you. When I had trouble trying to access my account on-line your customer services were extremely patient and helpful. ( I think her name was Wilma? )”

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Posted 9 years ago

“Very helpful person on the phone even though I could not buy my car insurance on line for some reason unbeknown to you, him or me!”

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Posted 9 years ago

“Not at all happy I have not received proper set of Documentation for Motor Insurance which came into effect on 2nd January 2016. It is vital I have those documents especially Certificate of Insurance”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“A good price for my motor insurance. Easy to arrange and efficient delivery of documents.”

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Posted 9 years ago

“very helpfull arranging my insurance”

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Posted 9 years ago

“Very pleased with service, and price.”

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Posted 9 years ago

“good service. but as I required car insurance as well as household insurance to get a 5% discount I had to apply for car insurance first could not apply for both at same time with same person”

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Posted 9 years ago

“Contact was very helpful and answered all my questions”

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Posted 9 years ago

“the experience I had was very good and helpful”

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Posted 9 years ago

“I was very happy and satisfied in the way that a member of your team contacted me last Friday, the morning after I had considered a move to RIAS for home and contents insurance. The service and information was very good. However, I am very disappointed that the policy details, which were to be e, mailed to me have to date not arrived. I telephoned this morning to chase this and after waiting some 20 minutes had other commitments and was unable to wait any longer. Naturally I do not want to cancel my previous insurance until I have the detailed information from you to hand and time is getting very short to give four day's notice by the 31st December. I should be grateful if you would take steps to rectify this omission by return.”

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Posted 9 years ago

“My usual car insurance provider hiked the price by £51 so I decided to check other suppliers. That very morning I received a notice from RIAS so decided to try them first. It was easy to fill in the required fields of the online form and I was very pleased with the service provided in quoting me and arranging my car insurance for the coming year, all done in very quick time. The paperwork has now arrived and so I have no worries on this score now it's all sorted. Thank you RIAS.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews