RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to follow website application”

Helpful Report

Posted 9 years ago

“Seemingly a comprehensive list of companies from whom I could choose for the service required plus useful information and links to assist with making a choice.”

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Posted 9 years ago

“Took a bit longer than anticipated with several phone calls and 2 e mails replied to. Very pleased with amount charged for insurance, especially when compared to other quotes from other insurers. WShy such a huge difference in prices? Doesn't make sense!”

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Posted 9 years ago

“My old insurance was with Ageas through Castlecover which I know are all part of the same company! Trying to get my NCD cover moved across was and is an uphill struggle. Couple of points: My Ageas insurance policy doesn't run out till 10th January, but I am changing my cover as I have a new car. My monthly payment on my old policy was around £17 a month with one more month to run, To cancel this policy meant I had a £50 fee to pay! Plus i can't transfer my NCD till 10/1/16 (which I understand) I have been told this only requires a phone call! As I am out of the country at this time, this will prove costly and inconvenient and I only have a 4 day window to make this call. I work in a remote area abroad and can not always get to a phone unless it is a satellite phone, costs are astronomical through these means especially when i am on hold for around 10 minutes at a time. As this survey is about making things easier for the customer! I await an easier solution.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“quick and easy at a good price.”

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Posted 9 years ago

“The Rias employee on the other end of the phone was very helpful, knowlegable and professional and above all delivered a very competible quote, which I accepted and added it to my existing car insurance policy, job done, and very happy.”

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(Home Insurance) - Posted 9 years ago

“If you accept & pay for a quote over the phone make sure that the person taking all the details enters them down correctly.”

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Posted 9 years ago

“Your service was quick, unfussed and courteous wiith all questions answered efficiently and fully. Thank you”

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Posted 9 years ago

“Tried to fill in application online but unable to complete, customer service person very helpful on the phone and was able to pick up my application. Good explanation of services available given, very polite.”

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Posted 9 years ago

“Very happy with price and service”

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Posted 9 years ago

“I have tried creating an account on a number of occasions to retrieve my policy documents but continually get a message stating that either the details are incorrect or an account already exists - not exactly clear as to what I am doing wrong. As you have already taken payment I presume that I do have a valid policy but remain in the dark until I can access an online account. I could ring you again and incur further phone charges but quite frankly I don't think I should need to.”

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Posted 9 years ago

“A fairly easy to understand website that was not too arduous or complicated to negotiate. The online policy documents were easy to download and, if required, to print-off. The savings compared to my previous motor insurance provider, who I had been with for many, many years, were substantial, which was the primary reason for checking what was available on a comparison website. Altogether (so far) very satisfied.”

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Posted 9 years ago

“I have made a payment for my insurance and requested my documents by post but have still not received them, my address is 7 Cawdor Avenue, RM15 5RQ could someone please get back to me as to where these are? M Knight”

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Posted 9 years ago

“Good web site, very clear and very good price.”

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Posted 9 years ago

“Your sales team were extremely helpful and quickly sorted out our new house insurance”

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Posted 9 years ago

“Simple easy to understand terms and conditions particularly with regard to the value of the cover for individual items away from the home.”

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Posted 9 years ago

“I had done everything online but still needed to clarify a couple of points so I phoned they were most helpful and it was a pleasure to finalise the purchase”

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Posted 9 years ago

“Dealt with in a very professional manner, I did have a query which was dealt with immediately.”

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Posted 9 years ago

“Very friendly, helpful staff, and the phone call was answered very quickly, I am impressed. Martin Fox”

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Posted 9 years ago

“Reviewing my policy on receipt of the paper copy I thought I might include contents accidental damage option so I emailed for a quote and was advised to telephone. After being shunted from one person to another i eventually got the quote which frankly amazed me, the cost of the option being over £500. I was told this was down to your underwriter. This makes me wary of renewing with you next November. A B Callaway”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews