Name: RIAS
Rating: 3.98

“Have previously been a RIAS customer. Things have changed in that new documents are not sent by post, computer online system takes a little getting used to for me as a retired customer. However, all personnel I spoke to were very helpful and keen to assist. Keep up the good work.”

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Posted 9 years ago

“very good quick sevice.”

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Posted 9 years ago

“At first glance of my renewal notice my premium seemed to have gone down. Then I realised that some of the "options" I had had with my then current insurance had been omitted from your quote, and when added back in made for a substantial increase. However your price still faired quite well when compared to others BUT, had it not been for a poor response from the two cheapest insurers I would have switched to one of them. What I did not like was your failure to quote me for a renewal of the policy I had including the options, as this could have led to me renewing without realising I did not have the full cover that had previously existed.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“as I was unable to processs my cover through the internet I had to do it by post”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“We are surprised that payment was taken on the 29th December when the insurance cover does not start until the 16th January.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Easy to usesite,good price,what else is needed?”

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Posted 9 years ago

“Took out a new buildings and contents policy through the RIAS web site, easy to use and understand, also quick and good value.”

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Posted 9 years ago

“competitive price , prompt response to phone call”

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Posted 9 years ago

“Very pleased with the price and the ease of using your site”

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Posted 9 years ago

“I knew exactly what I needed and your advisor just listened and focussed on me. She did not try any hard upselling or persuasive extras selling, I will definitely look to RIAS for my future needs.”

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Posted 9 years ago

“Excellent service quick and easy to do”

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Posted 9 years ago

“Very easy, quick and competitive”

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Posted 9 years ago

“Applied for insurance on line,the following i received a phone call from one of your young ladies,who went into the detail in insurance. Very pleasant and informative. I was impressed”

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Posted 9 years ago

“Very professional advisor very impressed with the service, will recomend to friends.”

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Posted 9 years ago

“Very pleased with the service and how easy it was to arrange contents insurance.”

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Posted 9 years ago

“Feel slightly anxious as I have not yet received any clear confirmation (email or post) that my new home contents policy is up and running. Would like something concrete soon please. Otherwise fine thank you.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“You don,t provide a cover note in the interim period between the start date to receiving full documents, which could be up to 10 days.”

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Posted 9 years ago

“I am very happy with the service ,that you have given me over the years with my car insurance ,and now look forward to it with my home policy ,I thank you .”

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Posted 9 years ago

“I bought this on line but I just can not excess the paper work on line, it will not except my password, so much so after 3 phone calls they have now agreed to send me a paper copy, not as yet arrived”

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews