RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,478 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite, cheerful and helpful”

Helpful Report

Posted 10 years ago

“Have insured with RIAS for many years now (that gives an idea of my age!!) and have always found the people on the end of the phone to be most helpful have not had to make a claim as yet but hope that they would be just as kind in the event.”

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Posted 10 years ago

“Phoned to renew my Buildings and Contents insurance, the person I spoke to was very helpful ,polite and friendly , which makes a nice change.”

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Posted 10 years ago

“The young lady I spoke to was extremely polite and efficient. Insurance renewed quickly.”

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Posted 10 years ago

“Exceedingly good service at all times”

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Posted 10 years ago

“A particular feature I liked was the information given in booklet form of all the details of myself and my car. Extremely helpful.”

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Posted 10 years ago

“As always a polite and excellent service I recommend to all my friends.”

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Posted 10 years ago

“very easy to renew my insurance the telephone staff were very helpful. regards b.w.killick”

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Posted 10 years ago

“The lady I spoke with was very helpful and we completed the renewal very quickly. Only problem is that I am in Cyprus and to ring on anything but 0044 is expensive. Maybe you could provide an overseas telephone number - like the banks and other financial companies do that I use. Apart from that all was good.”

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Posted 10 years ago

“I had missed the renew date and phoned. Person who answered extremely helpful and at the end of the call I had actually been saved a considerable amount.”

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Posted 10 years ago

“Always had polite customer service, even if I am feeling cross and fed up with having to wait so long to speak to someone to cancel or renew my policy, (this is one downfall). Cannot comment on how they would deal with any claims, but would like to think it would be quick and straight forward and that the claims line would not take so long to connect to an advisor!”

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Posted 10 years ago

“Operator very helpful and fast to renew policy.”

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Posted 10 years ago

“Polite and heipful”

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Posted 10 years ago

“Person on phone was very polite, easy to understand and helpful without being "pushy". My call was dealt with efficiently and with the minimum of delay”

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Posted 10 years ago

“Excellent service - friendly and efficient. Very good value for money for older people.”

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Posted 10 years ago

“Very helpful”

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Posted 10 years ago

“Having been insured with RIAS for several years now, I have not had any reason to change. However, this year my renewal cost had increased by about 30%. On querying this, it was immediately reduced, giving a quote of £179.40, reflecting a rise of about 5%, this being perfectly acceptabe in the current economic climate.”

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Posted 10 years ago

“I found renewing my home insurance very easy, the gentleman who took my call was very good and made it very easy. I would recommend Rias to my friends.”

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Posted 10 years ago

“V competitive without cutting back on crucial features”

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Posted 10 years ago

“Was on holiday when my policy was to be renewed. I rang up on Easter Saturday and the operator renewed my policy with the minimum of fuss. Great service”

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Posted 10 years ago

RIAS is rated 4.0 based on 1,478 reviews