RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service and very quick”

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Posted 9 years ago

“Went on line fora quote found Rhias was the cheapest for car insurance went through all the information very quick but decided to phone the office as i wanted to speak to a member of staff got through straight away they had all my details and i agreed to take out the insurance staff was very helpfull was very pleased with the service i have also got house insurance and will be getting in touch when the time arises highly recommend,”

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Posted 9 years ago

“Very pleased with service and value. I have used RIAS many times in the past but found the last few years or so to be outpriced on quotes. If this is a sample of future business then I will be back.”

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Posted 9 years ago

“I found your operator a little pushy, perhaps because he was not aware that at over 80 years old I am not as nimble minded as I once was. Iwas also told that after I had agreed to accept the insurance he said he was transferring me to a further information message. After a long wait nothing happened so I rang off. He also made no mention that arrangement would be by e-mail which I do not want. I e-mailed you and this has now been sorted out and I am awaiting the paper work which will take several days to arrive not leaving me much time to change my mind should I wish to.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Too early to form an opinion. I did ask for the policy to be mailed to me but to date it has not arrived !”

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Posted 9 years ago

“Easy to follow instructions,not in the least bit complicated. Only took minutes and was able to speak to sales team over the phone. Documents arrived 5 days later a bit sooner than I expected. Great service.”

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Posted 9 years ago

“i m very happy with the service.”

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Posted 9 years ago

“I found the chap who I spoke very helpful and polite as you know its very difficult to follow the do's and don' when one reads them over the phone would recommend your company thank you Ursula nixon”

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Posted 9 years ago

“Quick off the mark. Got a phone call before I had completed on line.”

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Posted 9 years ago

“Good friendly service, I'm impressed with the price”

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Posted 9 years ago

“Very well trained staff who recognised your needs and dealt with everything in a fast efficient manner.”

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Posted 9 years ago

“it was so quick and easy to do on line”

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Posted 9 years ago

“Prompt quick and easy on line service”

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Posted 9 years ago

“Excellent service very quick and professional.”

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Posted 9 years ago

“the gentleman I spoke to was very helpful and informative and gave me the insurance best suited to my needs”

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Posted 9 years ago

“easy and straight forward”

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Posted 9 years ago

“quick and simple,spot on.”

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Posted 9 years ago

“Helpful and cost effective. Good to have someone who doesn't discriminate because of your age.”

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Posted 9 years ago

“Easy to use website, helpful advice on the telephone, and straightforward progress to issue of the policy. The premium quoted is competitive compared to any offered by my previous insurer, hence the switch.”

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Posted 9 years ago

“Very quick to answer the phone regarding queries. I was told when paying for the policy that I would not need to supply evidence of my NCB however I received a mail 2 days later asking for my NCB from my previous insurer. When these were supplied they were not acceptable (schedule sent). I had to contact my previous insurer for confirmation of my NCB - Still waiting to hear if this has been received.”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews